Customer Success Manager
OpenSesame
Senior Customer Success Manager – AMER/WEST
Guidewire Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $128,000 - $192,000 per year
Job Level
Senior
About the role
- Develop strategic account plans that expand the relationship and promote growth
- Drive cross-functional collaboration to accelerate adoption and value of current and future solutions
- Identify and pursue expansion opportunities aligned to customer goals
- Create trusted partnerships that result in engaged, customer advocates
- Lead executive level engagements focused on value creation
- Define and execute a renewal strategy that promotes growth and mitigates risk
- Promote operational excellence in portfolio, account and team management
- Develop depth and breadth of relationship within portfolio of customers, from C-level to IT and business users
- Understand customer priorities and identify common themes to report out and action
Requirements
- 8+ years relevant experience (e.g., customer success, account management, sales, technology consulting or related position)
- Knowledge of the P&C insurance space, industry trends and challenges, and the fundamental economics of an insurance company
- Passion for solving problems, thinking creatively, and delivering results
- Ability to build and manage C-suite relationships at customers
- Capable of quickly building trust and establishing deep relationships
- Ability to effectively connect and communicate with both business & IT stakeholders
- Executive leadership and communication experience, showing the ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflicting views and engender honest feedback and appraisal
- Demonstrated ability to work on multiple initiatives or accounts simultaneously under pressure
- Demonstrated account planning and management skills, including estimations, budgets, forecasting and coordination of multiple work streams
- Ability to travel as needed to client locations, industry events and company initiatives
- Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.
Benefits
- health, dental, and vision insurance
- paid time off
- company sponsored retirement plan
- eligibility for annual company bonus plan
- commissions or long term incentive awards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successsalestechnology consultingaccount planningbudgetingforecastingdata-driven insightsAI applicationoperational excellence
Soft skills
problem solvingcreative thinkingrelationship buildingcommunicationexecutive leadershiptrust establishmentpersuasive business case developmentconflict resolutionfeedback engenderingmulti-tasking under pressure
