Senior Customer Success Manager
Twilio
ETLRealm
Customer Success Manager
Fullsteam
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Lead onboarding and training for new clients, ensuring a smooth transition to BridalLive's platform.
- Serve as the primary point of contact for assigned accounts, building strong relationships and understanding client goals.
- Monitor account health and usage to ensure clients are leveraging key features that drive retention and value.
- Assist clients with BridalLive Pay setup, including terminal ordering, installation, and configuration.
- Provide basic hardware troubleshooting and escalate technical issues as needed.
- Collaborate cross-functionally with Support, Product, and Sales teams to ensure client needs are met.
- Identify opportunities for upselling or expansion based on client usage and feedback.
- Maintain accurate records of client interactions and account status in CRM tools.
- Advocate for customer needs internally and contribute to product improvement discussions.
Requirements
- Prior experience working in a bridal store and using BridalLive software.
- 2+ years of experience in Customer Success, Account Management, or SaaS onboarding preferred.
- Strong understanding of SaaS platforms and customer lifecycle management.
- Experience with payment processing systems and hardware installation preferred.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple client relationships.
- Comfortable working remotely and aligning with Pacific Time Zone hours.
- Familiarity with CRM tools and support ticketing systems.
Benefits
- Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.
- Equal Opportunity/Affirmative Action employer.
- All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
BridalLive softwarepayment processing systemshardware installationSaaS onboardingcustomer lifecycle management
Soft skills
communication skillsinterpersonal skillsrelationship buildingindependent workmulti-client management
