Senior Customer Success Manager
Twilio
ETLRealm
Head of Customer Engagement – Strategy
RELX
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $110,200 - $204,700 per year
Job Level
Lead
About the role
- Transform product marketing assets and messaging into customer-facing stories, presentations and assets.
- Develop and deliver sales rep trainings – including presentations and talk tracks – on new products, industry trends, and best-in-class presentation delivery.
- Build persuasive, customer-specific executive presentations grounded in industry thought leadership and customer insight as well as Lexis executive presentations for major conferences.
- Deliver customer presentations during sales and renewal conversations.
- Manage and grow a team of expert legal and product storytellers.
- Monitor legal technology and competitive trends, crafting unique perspectives that differentiate LexisNexis in the market.
Requirements
- Juris Doctor (JD) — required.
- 5+ years of experience, preferably spanning law, business development, marketing, or sales.
- At least 1 year of practicing or teaching law.
- A superb storyteller and presenter, able to simplify complexity and deliver clear, compelling narratives.
- Strong visual communication skills for building executive-level presentations.
- Proven ability to influence stakeholders across all levels, including senior leadership.
- Exceptional organizational skills: able to manage multiple high-priority projects in fast-paced environments.
- Excellent written and spoken English.
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
presentation developmentstorytellingsales traininglegal technology monitoringmarket differentiation
Soft skills
visual communicationinfluencing stakeholdersorganizational skillswritten communicationverbal communication
Certifications
Juris Doctor (JD)
