Senior Customer Success Manager
Twilio
ETLRealm
CRM Business System Analyst
TheGuarantors
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $115,000 - $140,000 per year
Job Level
JuniorMid-Level
About the role
- Confidently manage our HubSpot CRM; design and implement sophisticated workflows to enhance business efficiency company-wide.
- Regularly interface with Data, Product, Sales, and Marketing teams to gather requirements and develop CRM-based technical solutions.
- Enhance sales strategies and decision making through CRM data analysis and quality improvement initiatives.
- Identify and implement process improvements across the operational stack, leveraging CRM and iPaaS to deliver streamlined solutions.
- Lead projects focused on the implementation, integration, and optimization of CRM systems, tracking progress from initiation to completion to ensure timely and successful delivery.
- Support user enablement of CRM processes and changes through direct support, training-the-trainer, and documentation.
Requirements
- Bachelor’s degree in Business Administration, Information Systems, or equivalent work experience in a related field.
- A minimum of two years experience in a similar role, with a strong emphasis on CRM systems, their data models, and related Sales and Marketing business processes.
- Proficiency in building and optimizing complex, technical HubSpot workflows, processes, and reports.
- Savviness with Excel/Google Sheets in efficiently manipulating and analyzing large data sets.
- Strong critical thinking, analytical and quantitative skill set, with superior attention to detail and an ability to translate business requirements into technical solutions.
- Exceptional organizational and time management skills.
- Proven success in collaborating with diverse teams and managing multiple projects simultaneously.
- Understanding of APIs and JSON data structures.
Benefits
- Medical, dental, & vision insurance, beginning day one
- Health savings account with employer contribution
- Generous PTO and paid holidays
- Flexible working hours
- 401(k)
- Paid parental leave
- Company sponsored short and long term disability
- Flexible spending accounts (healthcare, dependent care, commuter)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM systemsHubSpot workflowsdata analysisprocess improvementAPI understandingJSON data structuresExcelGoogle Sheetstechnical solutionsdata models
Soft skills
critical thinkinganalytical skillsattention to detailorganizational skillstime managementcollaborationproject management
