Manage internal and external relationships with subject matter experts and Sr. Leaders throughout the organization.
Lead, develop, and manage strategic content, information resources and automation tools to support the proposal development process for informal proposals, formal Requests for Proposals (RFPs), and Requests for Information (RFIs).
Service highly complex group specific major account bid situations in Employer Markets (National/Major 500+, Public Sector 300+, Corporate Accounts and Local Market).
Develop project plans for proposal team, manage activity and prioritize to the timeline.
Coordinate review of key documents and perform a percentage of quality reviews of all proposals.
Coordinate meetings with internal partners to monitor status, document implementation progress and resolve issues.
Ensure BCBSF process and plan changes are incorporated into implementation materials and processes.
Build and manage effective business relationships to understand impact of product/ process/program changes that impact the implementation process.
Establish and maintain strategic relationships with key internal partners.
Communicate non-standard Account requests to impacted departments.
Facilitate the work required to coordinate with internal partners to brainstorm and/or develop alternative solutions to account requests that may otherwise require manual processing.
Engage in relationships with external partners during finalist presentation, including group decision makers, group benefit administrators, agents/brokers and consultants.
Participate in face-to-face meetings with the group as well as through conference calls developing and/or framing expectations and ensure understanding of benefit application, enrollment timelines, etc.
Communicate group needs and specifics to Senior Leadership and key internal stakeholders including progress made, plans determined and issues identified and resolved.
Manage and track resolution of barriers and issues during implementation and through post-implementation period.
Develop action plans for key issues.
Track completion of post implementation activities.
Accountable for process improvement / continuous improvement initiatives identified during implementation.
Requirements
5+ years related work experience. Experience within a sales organization
Related Bachelor’s degree or additional related equivalent work experience
Demonstrated experience with creative and business writing skills as well as managing multiple knowledge bases and architecting document types using the Qvidian application.
Demonstrated proficiency with Microsoft Word, Excel and PowerPoint assessment may be requested