Account Manager
GuideStar Eldercare
full-time
Posted on:
Location Type: Hybrid
Location: Nashville • Tennessee • United States
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About the role
- Provide excellent customer service, retention and growth of existing accounts, and sales.
- Sustain rapport with key accounts by making periodic visits – exploring specific needs; anticipating new opportunities.
- Achieves sales operational objectives by contributing sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
- Identifies sales opportunities by identifying customer needs; identifying new patients in need, forecasting projected business; establishing targeted market share.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Protects organization's value by keeping information confidential.
Requirements
- Associate’s or Bachelor’s degree preferred
- 3-5 Years previous applicable experience
- Preferred prior work experience within post-acute care, senior living communities, and sales
- Preferred skills - experience using Salesforce and Microsoft Office applications including Excel, Word, and Outlook.
- Problem solving skills - strong analytical and critical thinking skills to identify problems and develop innovative solutions.
- Customer service - responds promptly to requests for assistance and strives to continually improve service.
- Planning/organizing - the ability to manage multiple tasks to ensure that assignments are completed in a timely and productive manner.
- Quality control/Attention to detail - demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
- Adaptability - adapts to changes in the work environment and is able to deal with frequent change, delays, or unexpected events.
- Dependability - consistently at work and on time, follows instructions, takes responsibility for own actions, responds to management direction.
- Efficiency - the ability to visit required number of weekly visits in a timely manner without sacrificing quality.
- Teamwork - Able to work in team environment.
- Communication - Strong written and verbal communication skills.
- Education of GuideStar ElderCare’s mission & services to our customers.
- Territory management – the ability to plan weekly travel throughout the state to visit with nursing home staff.
Benefits
- All GuideStar employees must be vaccinated against COVID-19 and flu.
- Equal employment opportunities to all employees and applicants for employment.
- Reasonable accommodations for persons with disabilities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SalesforceMicrosoft OfficeExcelWordOutlookAnalytical skillsCritical thinkingQuality controlTerritory managementCustomer service
Soft skills
Problem solvingPlanningOrganizingAttention to detailAdaptabilityDependabilityEfficiencyTeamworkCommunicationCustomer education
Certifications
Associate’s degreeBachelor’s degree