GuideStar Eldercare

Manager

• The AM agrees to work as reasonably scheduled by Company.
• Primary function of this role is to meet vertical sales goals established within the Heads in Beds (HIB) initiative. Autonomous field sales (growing referrals), independent decision-making, and building relationships with clients.
• Must have reliable transportation between home and all assigned facilities in sales region.
• Manages the implementation of GSE services with facility sites.
• Provide education to facility staff regarding the referral process as well as informational materials.
• Support clinician-facility interactions and serve as liaison; introduce providers to key facility personnel and expediate the onboarding (including facility walk-thru) and support of clinical providers with administrative issues encountered in facilities (passwords, EMR access, etc.).
• Develop client service improvement strategies in conjunction with GSE regional, clinical, marketing, and operations management/teams. Lead the implementation of such strategies.
• Serve as primary GSE contact with facility staff. Maintain up-to-date records of facility contacts. Perform soft surveys of customer satisfaction. Track and trend client issues to identify patterns that require process improvement.
• Services provided by the AM shall be performed almost exclusively at independent and distinct facilities (i.e. nursing homes and assisted living facilities). Travel by car may be required daily, of which overnight stays may be approximately 5-10%.
• Meet established monthly vertical sales goals for Heads in Beds initiative.
• Performs audits to identify patients within facilities who are eligible for GSE services. Consult with long term care facility staff to strategize and implement a referral plan.
• Maintain and grow relationships with staff at client facilities.

Client Care Manager

Recruitment

• Ensure our company attracts, hires, and retains the best employees, while growing a strong talent pipeline.
• Collaborate with the management team to proactively identify present and future hiring needs
• Identify and utilize relevant job advertising and recruitment platforms.
• Design and implement overall recruiting strategy for assigned region(s).
• Source and attract candidates.
• Interview and filter candidates for open clinical positions.
• Schedule interviews for all stages of the interview process.
• Maintain candidate status reporting.
• Verify candidate licensing.
• Compose and send Letter of Intent to candidates who accept verbal offer from hiring manager.

Client Care Manager

Healthcare Recruiter