Associate Director, Private Credit
S&P Global
Associate Director, Human Capital Shared Services
Guidehouse
full-time
Posted on:
Location Type: Hybrid
Location: McLean • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $113,000 - $188,000 per year
Job Level
Senior
Tech Stack
ServiceNow
About the role
- Operationalize and provide leadership for HR initiatives, ensuring alignment with organizational goals and change management best practices.
- Lead the design, implementation, and continuous improvement of HR Service Desk and Employee Services delivery models, ensuring operational excellence and best-in-class employee experience.
- Drive towards global HR Shared Service delivery model so that foundational responsibilities can be serviced and supported onshore and offshore.
- Serve as an advisor and escalation point for complex HR transactions, bridging the gap between stakeholders, technology leads, and HR support teams.
- Manage the strategic operations of the HR Service Desk, ensuring HR tickets in ServiceNow are addressed and resolved in accordance with established service level agreements.
- Oversee HR ServiceNow implementation projects and enhancement activities, partnering with other HR functional areas to translate business requirements into actionable configuration items.
- Identify and mitigate risks in HR Shared Services operations, proactively addressing gaps in documentation, processes, or compliance.
Requirements
- Bachelor’s Degree; Four (4) years additional professional experience may be substituted in lieu of degree.
- Ten (10)+ years of progressive HR experience, including 4+ years in a leadership role within Human Capital Shared Services or HR operations with demonstrated success managing teams and large-scale projects.
- 3+ years of direct experience with Workday (HCM and process optimization) and case management platforms (e.g., ServiceNow).
- Proven ability to lead in a matrixed, challenging environment with a strong focus on customer service and operational excellence.
- Demonstrated knowledge of HR policies, procedures, and compliance requirements across multiple jurisdictions.
- Proven ability to manage high-volume operations while maintaining strategic focus.
- Strong analytical, project management, and communication skills.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HR Service DeskEmployee Services delivery modelsHR Shared Service delivery modelServiceNowWorkdayHCMprocess optimizationcase managementproject managementcompliance requirements
Soft skills
leadershipcustomer serviceoperational excellenceanalytical skillscommunication skillsstrategic focusrisk managementchange managementteam managementproblem-solving
