Director

• Operationalize and provide leadership for HR initiatives, ensuring alignment with organizational goals and change management best practices.
• Lead the design, implementation, and continuous improvement of HR Service Desk and Employee Services delivery models, ensuring operational excellence and best-in-class employee experience.
• Drive towards global HR Shared Service delivery model so that foundational responsibilities can be serviced and supported onshore and offshore.
• Serve as an advisor and escalation point for complex HR transactions, bridging the gap between stakeholders, technology leads, and HR support teams.
• Manage the strategic operations of the HR Service Desk, ensuring HR tickets in ServiceNow are addressed and resolved in accordance with established service level agreements.
• Oversee HR ServiceNow implementation projects and enhancement activities, partnering with other HR functional areas to translate business requirements into actionable configuration items.
• Identify and mitigate risks in HR Shared Services operations, proactively addressing gaps in documentation, processes, or compliance.

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