GUESS?, Inc.

Analyst

• Maximize sales and profit and minimize stock risk by maintaining optimal stock levels of a group of styles and by store.
• Analyze specified location performance including sales/inventory ratios, turnover, seasonality, size variability, and marketing impacts; communicate, get sign off and share with the team members appropriate actions.
• Implement distribution strategies by forecasting future sales and opportunity using available tools.
• Build new processes and optimize existing ones according to new business needs.
• Key Business Partner of the Retail Planner to optimize the Sell-Through and Margin, implements allocation and replenishment strategies within the framework set for timely and regular review and sign off.
• Responsible with Retail Planner of initial allocation packs, by products and store type.
• Weekly review with Buying Team of the weekly initial allocation according to original plan but also on seasonality and actual stock needs.
• Builds allocation weekly demand at style and store level, by setting Nextail System parameters according to the marketing calendar and probability for the store to sell.
• Provides succinct and timely analysis of business risks and opportunities to Retail Planner and Buyer.
• Develops store transfer strategies together with country merchant in order to maximize the sales with available stock.
• Creates effective communication and relationships with Country team to capture location opportunities and liabilities.
• Collaborates with the Retail Inventory/Logistics team to ensure effective communication leading to the controlled and timely flow of stock.
• Responsible for weekly/monthly Stores stock holding for the specified group of stores and styles.
• Collaborate and contribute implementing the allocation meeting to share with key actors (inventory market strategy team and allocation team) possible actions to optimize the level of stock in our stores with the aim at maximizing the sales.

Retail Allocation Analyst

Ecommerce

• - Cooperation in products content creation in the back office system
• - Cooperation in products categorization and their maintenance, as well as products attributes definition
• - Assist in definition of best product positioning strategies in PLP based on KPIs (BR, CTR, visits, etc.)
• - Update and follow up of product sorting, manual, automatic and based on campaign/segmentation
• - Monitor, measure and report results of past campaign to improve the effectiveness
• - Set content assets
• - Assist in defining product and trend pushes for E-commerce Communications Calendar, both for DEMs and HP
• - Management of style activation in the website
• - Organization of go-live timing with reference to both technical and emotional product descriptions
• - Support in Ecommerce Markdown price list creation matching Retail Markdown list and Ecommerce only products
• - Assist in promo setting, defining the best products categorization and positioning strategy
• - Assist in product categorization in back office system
• - Assist the UX operations team in new implementation related to products
• - JIRA ticketing management and follow up
• - Identification of possibile improvements in the customer journey related to products
• - Follow up to Customer service enquiries relevant to product information and availability
• - Follow up to general enquiries from divisions and suppliers
• - Tracking and follow up of all activities linked to capsule collections or special projects
• - Insertion of sales and purchase orders in AS400
• - RTV insertion

E-Commerce Merchandising Support

Human Resources

• Support all HR processes at Guess Europe HQ in all of their core activities with a focus on talent acquisition and administration tasks.
• Develop and update job descriptions and job specifications
• Prepare and job post using appropriate channels (direct search, advertisements, external recruiting firm)
• Provide support in CV screening and communication to candidates and involved hiring managers
• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
• Manage onboarding activities, making sure that all key players are involved in a precise and timely manner
• Support in filing and updating employee records
• Assist in preparing contracts and HR documents
• Help with work permit processes and contact with local authorities
• Support communication with external partners (AVS, insurance, etc.)
• Assist employees with basic HR/admin requests and onboarding activities
• Support in managing the attendance portal and keeping information updated
• Collaborate with the HR Controlling team
• Support in the review and preparation of the updated HR policies and procedures
• Support the HR team in all main HR processes and activities as needed

HR Intern

Financial Planning and Analysis

• Support management in target achievement assuring monthly KPI reporting, tracking and monitoring with particular focus on P&L by region, country/channel and SG&A.
• Contribute to Budgeting and forecasting process
• Contribute to monthly reporting to Corporate
• Prepare monthly P&L by country
• Prepare Monthly management book schedules
• Prepare forecast submission
• Perform ad hoc analysis requested by management
• Monitor and control SG&A for some areas assuring correct reporting and presentation.

Financial Planning Analyst

Operations

• Manage the load in the company ERP of proofs of origin for products arriving at Guess DCs retrieving them in the Company Web Vendor Portal or requesting them to Sourcing Depts
• Be active part in the implementation of an IT tool to load and maintain information
• Review data for deficiencies or errors, correct any incompatibilities and check output, deal directly with Sourcing Depts to advise of errors from Vendors and follow up
• On monthly base, monitor all Export Customs Documents not yet cleared and involve CS depts to push customers providing the related Import proofs
• Ensure International Customer orders are allocated effectively, efficiently and timely and prepare shipments and all necessary documents according to their requests
• Keep information confidential.

Interim Outbound Operations Specialist

QA Engineer

• Cooperate with CEM team in order to provide the best in class customer experience throughout the customer lifecycle, enhancing customers’ satisfaction and convert negative perceptions and feedbacks to positive ones
• Monitor outsourced customer service performances, getting in touch with the dedicated person for training and QA of outsourced customer service team, highlighting areas where a more focused training on procedure is required
• Perform mystery calls, customer service and personal shopper chats in order to verify quality and consistency of the answers received
• Monitor website customer care and FAQ sections, analyze post-purchase comments and surveys studying alternatives to provide the most satisfactory and useful replies to end-users and be sure that the contents are always updated Monitor general contents of the website (translations of homepage, banners, product descriptions, etc.) and get in touch with responsible team member in case adjustments are needed
• Support CEM Senior Specialist in building surveys sent out to final customers
• Always find alternatives and innovative services to improve the customer experience enhancing the services offered, doing benchmarks, collecting necessary information to proceed with the integration and cooperate with involved department/s
• Actively contribute with projects on customer care area
• Support CEM Senior Specialist in preparing reports and analysis upon request
• Support CEM Senior Specialist in providing the most accurate marketing and sales calendar to the outsourced customer service and promptly react in case particular issues are highlighted from a sales perspective
• Align with other team members making sure that most updated materials and guidelines are provided to the outsourced customer service
• Manage day-by-day external customer service escalations with correctness and consistency
• Interact promptly with external providers (customer service, warehouses, couriers and payment providers) to assure the best accurate service to customers in terms of order management, shipments, returns, always aligning with the other team members
• Monitor Social Media customer’s feedback, making sure all comments are promptly managed and in a correct way following the business guidelines. Directly manage comments in case of need coordinating with EU and NA Social Media teams

E-commerce Customer Support and Quality Assurance Intern

• The E-Commerce Omnichannel Intern has the mission to support the E-commerce Omnichannel Project Manager in all activities related to Omnichannel projects (Ship from Stores, Buy Online Pick up in-store, I-Pad in-store/GStock and, where applicable, Buy Online Return in-store).
• CORE JOB RESPONSIBILITIES:
• Support in carrying out of Omnichannel Projects;
• Support in all analyses related to Omnichannel projects;
• Support in the preparation of materials related to Omnichannel projects;
• Support in liaising with B2C Customer Care team, MIS team, Retail Operations team and all internal dpt. that may be involved in Omnichannel projects;
• Support in liaising with stores involved in Omnichannel projects.

E-commerce Omnichannel Intern

• Reporting to the E-commerce Web Marketing, CRO and SEO Manager; the E-Commerce Web & E-Mail Marketing Intern will support the Web marketing Team with all performance marketing related tasks.
• Definition, implementation and support of Web Marketing activities across channels such as Email Marketing, SEM, SEO, Affiliation and more.
• Monitoring and analysis of promo redemption, sale and web marketing core KPIs (Visits, CR, Revenue).
• Collect data, identify trends and insights to support Web Marketing team in improving ROI.
• Communicate and provide campaign assets to the external Media Agency.
• Steady competitors monitoring (qualitative and quantitative) in order to propose new ideas and strategies.
• Upload and schedule DEMs (Direct Email Marketing).
• Support the SEO Specialist with optimizations on SEO, SEM and Affiliation related tasks.
• Cooperate with the E-commerce Web-Marketing Team in order to accomplish cross-department projects (mainly CRM, ADV, Marketing).
• Daily checks on SEM and Display campaigns in order to verify alignment between assets and commercial calendar
• Support Web Marketing team in developing ad hoc qualitative and quantitative analysis (e.g., Promotion redemption, DEM Performances, Weekly product categories performances).

E-commerce Web and Email Marketing Intern

General Counsel

• Provide high-quality legal support to the Legal Department manager, focusing on operational legal activities that strengthen the Group’s corporate and commercial framework, with particular emphasis on corporate transactions, governance, and international contracts.
• Operate with autonomy and agility; demonstrate quick learning ability, flexible and strategic thinking, curiosity, and a proactive approach.
• Continuously interact with senior management, external partners, and key business functions (Finance, Operations, Logistics).
• Geographical scope primarily Switzerland and Europe, with potential exposure to other regions such as the Middle East and Asia.
• Support the Legal Department manager and oversee corporate matters across Europe and globally, including company incorporations, statutory amendments, board and shareholder resolutions, intercompany agreements and regulatory filings.
• Participate in meetings and conferences with the legal team to discuss ongoing cases, legal issues, and strategic approaches.
• Draft, review, and contribute to the development of legal documentation, contracts, agreements, and other related documents, including commercial agreements.
• Collaborate with external counsels and internal departments to provide timely and accurate legal advice on matters impacting the business.