Guardant Health

Account Manager

• Develop and execute multi-year strategic account plans across assigned health systems, including stakeholder mapping, opportunity sizing, prioritization, and cross-functional execution rhythms.
• Build strong relationships with enterprise decision-makers and influencers (C/D-suite, service line leaders, population health, quality, finance, operations, IT) and align Guardant solutions to strategic priorities.
• Drive Shield adoption and scale through health system enablement, including clinical workflow development, EMR integration support, pilot design/execution, metric definition, and enterprise rollout.
• Identify gaps in care delivery and operational barriers to adoption; translate insights into solution strategies that support transformative change and measurable impact.
• Lead QBRs/MBRs with defined performance metrics to track progress, quantify value, and evolve expansion plans.
• Coordinate closely with internal Guardant teams (e.g., Medical, Market Access, Implementation, Informatics/IT enablement, Marketing, Sales Ops, Legal/Compliance) to ensure aligned, compliant execution.
• Maintain fluency in market dynamics shaping health system decisions—policy trends, quality frameworks, value-based care progression, and risk-based contracting structures (e.g., ACO/shared savings, capitation/global budgets, bundled payments, Medicare Advantage risk, and commercial value-based contracts).
• Consistently meet or exceed goals with strong CRM discipline, forecasting accuracy, teamwork, and contribution to best-practice playbooks.
• Represent Guardant Health’s mission, culture, and values to internal and external stakeholders.
• Adhere to all Compliance, Regulatory, and Quality Management System (QMS) policies.

Regional Strategic Account Manager, Health Systems – Screening

• Develop and execute multi-year strategic account plans across assigned health systems, including stakeholder mapping, opportunity sizing, prioritization, and cross-functional execution rhythms.
• Build strong relationships with enterprise decision-makers and influencers (C/D-suite, service line leaders, population health, quality, finance, operations, IT) and align Guardant solutions to strategic priorities.
• Drive Shield adoption and scale through health system enablement, including clinical workflow development, EMR integration support, pilot design/execution, metric definition, and enterprise rollout.
• Identify gaps in care delivery and operational barriers to adoption; translate insights into solution strategies that support transformative change and measurable impact.
• Lead QBRs/MBRs with defined performance metrics to track progress, quantify value, and evolve expansion plans.
• Coordinate closely with internal Guardant teams (e.g., Medical, Market Access, Implementation, Informatics/IT enablement, Marketing, Sales Ops, Legal/Compliance) to ensure aligned, compliant execution.
• Maintain fluency in market dynamics shaping health system decisions—policy trends, quality frameworks, value-based care progression, and risk-based contracting structures (e.g., ACO/shared savings, capitation/global budgets, bundled payments, Medicare Advantage risk, and commercial value-based contracts).
• Consistently meet or exceed goals with strong CRM discipline, forecasting accuracy, teamwork, and contribution to best-practice playbooks.
• Represent Guardant Health’s mission, culture, and values to internal and external stakeholders.
• Adhere to all Compliance, Regulatory, and Quality Management System (QMS) policies.
• Travel up to 50% within territory, with occasional regional or national meetings. Meet all applicable customer access requirements.

Regional Strategic Account Manager, Health Systems

Director

• Own field execution and performance across National and Regional Health Systems Accounts, consistently delivering revenue, adoption, and customer outcome goals.
• Run the field operating system and governance rhythm, including pipeline/forecast inspections, account plan quality standards, internal account QBRs, and execution cadences that drive accountability and speed.
• Lead and develop field leaders (including Area Directors), building coaching capability, bench strength, and a high-performance culture grounded in positive reinforcement, accountability, and compliance.
• Standardize and scale enterprise account excellence across both motions, including segmentation/prioritization, stakeholder mapping, governance pathways, and multi-site rollout strategies; provide executive sponsorship on top accounts.
• Build and scale a repeatable Shield adoption engine from pilot selection and readiness through workflow/EMR enablement, training, rollout governance, and metric requirements; ensure customer QBR/MBR discipline and value realization.
• Maintain tight partnership with the VP of Health Systems by communicating performance, risks, and enterprise opportunities with clear recommendations on where to invest, escalate, and standardize.
• Partner closely with Health Systems Marketing to sharpen and scale the value proposition, executive narratives, and messaging that accelerate Shield revenue.
• Partner with the Program Office to ensure account data quality, metric definitions, reporting, cross-functional visibility, and playbook enablement required to manage performance and prove value at scale.
• Coordinate across internal functions (Sales, Medical, Market Access/Reimbursement, Informatics/IT enablement, Sales Ops, Legal/Compliance, and others) to deploy resources, remove barriers, and translate field insights into cross-functional playbooks and enterprise opportunity identification.
• Ensure the field remains fluent in the healthcare ecosystem shaping account decisions (policy impact, quality frameworks, value-based care progression, risk-based contracting structures) and that these dynamics are translated into account strategy and measurement plans.
• Represent Guardant Health’s mission, culture, and values to internal and external stakeholders.
• Adhere to all Compliance, Regulatory, and Quality Management System (QMS) policies.
• Travel up to 50% within territory, with occasional regional or national meetings.

Senior Director, Health Systems

• Develop and execute multi-year strategic account plans across assigned health systems, including stakeholder mapping, opportunity sizing , prioritization, and cross-functional execution rhythms.
• Build strong relationships with enterprise decision-makers and influencers (C/D-suite, service line leaders, population health, quality, finance, operations, IT) and align Guardant solutions to strategic priorities.
• Drive Shield adoption and scale through health system enablement, including clinical workflow development, EMR integration support, pilot design/execution, metric definition, and enterprise rollout.
• Identify gaps in care delivery and operational barriers to adoption; translate insights into solution strategies that support transformative change and measurable impact.
• Lead QBRs/MBRs with defined performance metrics to track progress, quantify value, and evolve expansion plans.
• Coordinate closely with internal Guardant teams (e.g., Medical, Market Access, Implementation, Informatics/IT enablement, Marketing, Sales Ops, Legal/Compliance) to ensure aligned, compliant execution.
• Maintain fluency in market dynamics shaping health system decisions—policy trends, quality frameworks, value-based care progression, and risk-based contracting structures (e.g., ACO/shared savings, capitation/global budgets, bundled payments, Medicare Advantage risk, and commercial value-based contracts).

National Strategic Account Manager, Health Systems – East

• Develop and execute multi-year strategic account plans across assigned health systems
• Build strong relationships with enterprise decision-makers
• Drive Shield adoption and scale through health system enablement
• Identify gaps in care delivery and operational barriers to adoption
• Lead QBRs/MBRs with defined performance metrics
• Coordinate closely with internal Guardant teams
• Maintain fluency in market dynamics shaping health system decisions
• Consistently meet or exceed goals with strong CRM discipline

Regional Strategic Account Manager – Health Systems

Client Services Representative

• Supervise, coach, train, and audit a team of CSAs to maintain a high-performing, client-focused culture.
• Oversee responses to client inquiries (phone, email, web) from physicians, labs, hospitals, sales teams, and patients.
• Support performance management through feedback, recognition, and corrective action.
• Analyze data and metrics using CRM and reporting tools (e.g., SFDC, LIMS, Tableau) to drive performance and process improvements.
• Collaborate with regional sales and account teams to ensure client satisfaction and efficient patient access.
• Manage case queues to support regional growth and rapid issue resolution.
• Develop and update Standard Operating Procedures and leadership documentation.
• Serve as an escalation point for client and internal issues; coordinate with the Clinical Lab to ensure accurate data entry and resolution.
• Represent Client Services in cross-functional initiatives and serve as a subject matter expert on process improvements.
• Adapt to evolving business needs, including flexible hours and occasional travel (up to 25 lbs lifting may be required).

Supervisor, Client Services

• Communicate via phone, email with various vendors to arrange Offsite Phlebotomy for patients
• Assist clients and sales team place kit orders for tests
• Build and maintain effective relationships with vendors, sales representatives, patients and internal stakeholders
• Keep precise and clear documentation of all communications
• Adhere to SOP’s related to Offsite Phlebotomy
• Enter information and upload documentation into Salesforce.com and LIMS
• Resolve customer complaints and escalated situations

Client Services Associate

• Develop and execute multi-year strategic account plans
• Build strong relationships with enterprise decision-makers
• Drive Shield adoption and scale through health system enablement
• Identify gaps in care delivery and operational barriers to adoption
• Lead QBRs/MBRs with defined performance metrics
• Coordinate with internal Guardant teams

• Develop and execute multi-year strategic account plans across assigned health systems, including stakeholder mapping, opportunity sizing, prioritization, and cross-functional execution rhythms.
• Build strong relationships with enterprise decision-makers and influencers (C/D-suite, service line leaders, population health, quality, finance, operations, IT) and align Guardant solutions to strategic priorities.
• Drive Shield adoption and scale through health system enablement, including clinical workflow development, EMR integration support, pilot design/execution, metric definition, and enterprise rollout.
• Identify gaps in care delivery and operational barriers to adoption; translate insights into solution strategies that support transformative change and measurable impact.
• Lead QBRs/MBRs with defined performance metrics to track progress, quantify value, and evolve expansion plans.
• Coordinate closely with internal Guardant teams (e.g., Medical, Market Access, Implementation, Informatics/IT enablement, Marketing, Sales Ops, Legal/Compliance) to ensure aligned, compliant execution.
• Maintain fluency in market dynamics shaping health system decisions—policy trends, quality frameworks, value-based care progression, and risk-based contracting structures (e.g., ACO/shared savings, capitation/global budgets, bundled payments, Medicare Advantage risk, and commercial value-based contracts).
• Consistently meet or exceed goals with strong CRM discipline, forecasting accuracy, teamwork, and contribution to best-practice playbooks.
• Represent Guardant Health’s mission, culture, and values to internal and external stakeholders.
• Adhere to all Compliance, Regulatory, and Quality Management System (QMS) policies.
• Travel up to 50% within territory, with occasional regional or national meetings.

• Develop and execute multi-year strategic account plans across assigned health systems, including stakeholder mapping, opportunity sizing, prioritization, and cross-functional execution rhythms.
• Build strong relationships with enterprise decision-makers and influencers (C/D-suite, service line leaders, population health, quality, finance, operations, IT) and align Guardant solutions to strategic priorities.
• Drive Shield adoption and scale through health system enablement, including clinical workflow development, EMR integration support, pilot design/execution, metric definition, and enterprise rollout.
• Identify gaps in care delivery and operational barriers to adoption; translate insights into solution strategies that support transformative change and measurable impact.
• Lead QBRs/MBRs with defined performance metrics to track progress, quantify value, and evolve expansion plans.
• Coordinate closely with internal Guardant teams (e.g., Medical, Market Access, Implementation, Informatics/IT enablement, Marketing, Sales Ops, Legal/Compliance) to ensure aligned, compliant execution.
• Maintain fluency in market dynamics shaping health system decisions—policy trends, quality frameworks, value-based care progression, and risk-based contracting structures (e.g., ACO/shared savings, capitation/global budgets, bundled payments, Medicare Advantage risk, and commercial value-based contracts).
• Consistently meet or exceed goals with strong CRM discipline, forecasting accuracy, teamwork, and contribution to best-practice playbooks.
• Represent Guardant Health’s mission, culture, and values to internal and external stakeholders.
• Adhere to all Compliance, Regulatory, and Quality Management System (QMS) policies.
• Travel up to 50% within territory, with occasional regional or national meetings.
• Meet all applicable customer access requirements.

• Develop and execute multi-year strategic account plans across assigned health systems
• Build strong relationships with enterprise decision-makers and influencers
• Drive Shield adoption and scale through health system enablement
• Identify gaps in care delivery and operational barriers to adoption
• Lead QBRs/MBRs with defined performance metrics
• Coordinate closely with internal Guardant teams
• Maintain fluency in market dynamics shaping health system decisions
• Consistently meet or exceed goals with strong CRM discipline

• Own account-level strategy and performance across assigned priority health systems, translating direction into weekly actions that consistently deliver revenue and adoption results.
• Set clear expectations and performance standards, driving goal attainment and motivating the team to achieve and exceed targets through positive reinforcement, recognition, and accountability.
• Establish account prioritization and investment strategy across the book of business, including where to focus on pilots versus scale and how to sequence stakeholders, sites, and workflows to drive system-wide adoption.
• Coach and develop Directors, Health Systems – Regional Accounts through a defined competency model, regular field coaching, and rigorous account/opportunity reviews that improve conversion and execution quality.
• Convert health system complexity into execution opportunity by understanding governance, incentives, workflows, stakeholders, and barriers, and translating insights into concrete next steps.
• Ensure strategic account plans are robust and current, including stakeholder mapping, governance pathways, value hypotheses, and rollout roadmaps.
• Drive Shield adoption from pilots to enterprise scale through workflow development, EMR enablement support, training coordination, and multi-site governance.
• Own measurement discipline by ensuring success metrics are defined, tracked, and advanced through customer QBRs/MBRs.
• Run internal account QBRs and follow the governance rhythm to align cross-functional owners, remove barriers fast, and keep execution tight.
• Identify risks early and communicate clearly up the organization with mitigation plans and timely escalations.
• Maintain working fluency in the healthcare ecosystem shaping account decisions, including policy impact, quality frameworks, value-based care and risk-based contracting structures, translate these into account strategy, stakeholder mapping, and metric plans.
• Coordinate cross-functionally (Sales, Medical, Market Access/Reimbursement, Informatics/IT enablement, Marketing, Sales Ops, Legal/Compliance, and teams supporting policy/payer/advocacy insights) to deploy resources and ensure compliant, aligned execution.
• Maintain CRM hygiene, forecasting rigor, and documentation quality; reinforce best practices and share insights across the region and broader team.
• Represent Guardant Health’s mission, culture, and values to internal and external stakeholders.
• Adhere to all Compliance, Regulatory, and Quality Management System (QMS) policies.
• Travel up to 50% within territory, with occasional regional or national meetings. Meet all applicable customer access requirements.

Area Director, Health Systems – Screening

Communications

• Define and lead the communications strategy for Guardant’s product portfolio, spanning early development through launch and lifecycle updates.
• Serve as a trusted advisor to product, oncology, and executive leadership teams on messaging, media strategy, and visibility opportunities.
• Establish clear KPIs to measure impact and continuously evolve strategy based on insights and outcomes.
• Translate complex scientific, technical, and clinical concepts into clear, compelling narratives tailored for diverse audiences—patients, providers, investors, employees, media, and industry influencers.
• Develop core product positioning that highlights innovation, value, and patient impact across channels.
• Ensure consistency and clarity of voice across all product communications.
• Partner with Marketing, Medical Affairs, Technology, Commercial, Regulatory Affairs, and Public Affairs to align messaging across the product portfolio.
• Collaborate with Internal Communications and People teams to engage employees and connect them to product milestones.
• Build strong relationships with external agencies, media, and industry partners to amplify Guardant’s leadership story.
• Oversee multi-channel content creation, including press releases, web content, FAQs, social media, video, and thought leadership assets.
• Lead communication planning for key product milestones such as launches, clinical trial readouts, regulatory approvals, and partnerships.
• Manage agency partners, communications budgets, and internal resources to deliver high-impact, timely results.
• Monitor competitive activity, market dynamics, and industry events to proactively identify opportunities to strengthen Guardant’s reputation.

Senior Product Communications Director

• Develop a champion/advocate at a target account who supports and will actively advocate for the account’s commitment to implement a proposed initiative to leverage Guardant tests to improve patient testing.
• Identify opportunities for improvement in patient testing using Guardant’s tests, propose protocols or initiatives that when implemented achieve stated objectives and have an affirmative decision by the appropriate account representatives to implement proposed initiative.
• Conduct pre and post customer documents for strategy alignment with internal stakeholders.
• Along with pre & post cross functional stakeholder alignment calls to ensure customer meeting readiness and post meeting execution.
• C-suite presentation skills utilizing PowerPoint, the ability to present via TEAMs, ZOOM and in-Person to decision-makers.
• Develop and implement innovative strategic market access initiatives to enable broader access to Guardant Health tests with IDN’s, GPO’s, academic medical centers, and other Key National/Regional accounts.
• Effectively works cross-functionally with Guardant Health internal stakeholders and Field Sales Leadership to develop alignment around strategies for securing access to our testing platforms with prioritized groups.
• Oversees coordination of company-wide initiatives related to Key Accounts, IDN and GPO communication, and operational efficiency.
• Accountable for strategic evaluation of complex scenarios that require interpretation on a wide variety of issues related to business objectives, varying laws/regulations, etc.
• Develops and maintains annual business plans to secure, implement and manage key corporate IDN, GPO and other strategic relationships, including targeting, development of key decision makers, economic modeling, clinical data collection, utilization and evaluation.
• Shares evolving geographic GPO, IDN and healthcare reform-related trends with the commercial leadership team to identify and create strategic plans and new opportunities to expand customer partnership relationships.
• Participates in sales meetings, seminars, industry conferences, and trade shows to gain laboratory market intelligence and to leverage new contractual relationships.

Key Account Manager – Oncology

Account Executive

• Collaborate closely with sales leadership to shape go-to-market strategies
• Promote the SHIELD colorectal cancer (CRC) blood test to healthcare providers in primary care setting
• Achieve sales targets through effective prospecting and relationship-building
• Educate and support primary care practices to gain stakeholder support
• Identify new business opportunities within territory and expand reach through collaborations

Regional Strategic Account Manager, Health Systems – Screening

Regional Strategic Account Manager, Health Systems

Senior Director, Health Systems

National Strategic Account Manager, Health Systems – East

Regional Strategic Account Manager – Health Systems

Supervisor, Client Services

Client Services Associate

Regional Strategic Account Manager, Health Systems

Regional Strategic Account Manager, Health Systems – Screening

Regional Strategic Account Manager, Health Systems

Regional Strategic Account Manager, Health Systems – Screening

Area Director, Health Systems – Screening

Senior Product Communications Director

Key Account Manager – Oncology

Associate Account Executive – Screening