Automation Service Engineer II
Guardant Health
full-time
Posted on:
Location Type: Hybrid
Location: Redwood City • California • United States
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Salary
💰 $108,000 - $148,500 per year
About the role
- Perform equipment installations, maintenance, repairs, and qualifications to ensure the highest level of instrument reliability and up-time.
- Monitor instrument metrics and advocate serviceability within cross-functional teams
- Responsible for instrument up-time and ensuring that service documentation meets Guardant Heath's quality management system
- Evaluate equipment performance trends to propose long-term solutions as needed.
- Ability to quickly learn new technologies and disseminate information by developing SOPs, checklists, and service bulletins.
- Contribute to the management of a maintenance and calibration system.
- Help end-users troubleshoot issues
- Provide service and support during normal business hours, as well as after hours and on weekends as needed.
- Effectively communicate with third party service providers.
Requirements
- A BS degree in an engineering or scientific discipline with 2-4 years of relevant work experience.
- Experience operating and troubleshooting Hamilton Liquid Handlers, Illumina Sequencers, Quadprint labelers, Bravo platform/heads, Multiflos, Precise robotic arms, Beckman Avanti J-15R centrifuges and other DNA quantification instruments are required.
- Experience authoring and executing PM, IQ, OQ, repair, and other service-related documentation.
- Experience developing and leading training programs to provide knowledge-transfer to other engineers and lab personnel.
- Experience working within a CLIA and GMP regulated environment.
- Experience standardizing processes for scalability and sustainability.
- Ability to effectively communicate and collaborate with internal and external colleagues and customers from diverse scientific, engineering, operational, and regulatory disciplines.
- Liquid Handler programming experience is a plus.
- Robotics experience is a plus.
- Field service engineering experience is desirable.
- Ability to take part in an on-call rotation with after hours and weekend responses as needed.
- Strong communication skills (verbal and written)
- Ability to work effectively in a team environment and build strong working relationships
- High degree of initiative and self-motivation
- Drive for continuous improvement
- Experience with MS Office
Benefits
- Hybrid work model allowing for flexibility
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
equipment installationsmaintenancerepairsHamilton Liquid HandlersIllumina SequencersQuadprint labelersBravo platformMultiflosBeckman Avanti J-15R centrifugesLiquid Handler programming
Soft Skills
communicationcollaborationinitiativeself-motivationteamworktroubleshootingtraining developmentcontinuous improvementadvocacyinformation dissemination