Communicate via phone, email with various vendors to arrange Offsite Phlebotomy for patients
Assist clients and sales team place kit orders for tests
Build and maintain effective relationships with vendors, sales representatives, patients and internal stakeholders
Keep precise and clear documentation of all communications
Adhere to SOP’s related to Offsite Phlebotomy
Enter information and upload documentation into Salesforce.com and LIMS
Resolve customer complaints and escalated situations

Requirements

4 year college degree in Biological Sciences or similar discipline is preferred.
High school diploma required
2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required
Solid experience using Microsoft Office is needed
Salesforce (CRM) experience is a plus
Bilingual English/Spanish and any additional language is an asset.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

SalesforceLIMSMicrosoft Officephlebotomydocumentationcustomer serviceorder management

communicationrelationship buildingproblem solvingorganizationattention to detail