GT Independence

Director of Operations

GT Independence

full-time

Posted on:

Location Type: Hybrid

Location: California • United States

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Salary

💰 $88,275 - $158,895 per year

Job Level

Lead

About the role

  • Oversees all operational functions across California.
  • Develops, standardizes, and optimizes workflows, processes, and operating procedures across these states.
  • Ensures operational compliance with each state’s unique program and regulatory requirements.
  • Evaluates program performance and implements improvements to enhance service delivery and efficiency.
  • Provides strategic direction and stability in a high-turnover caregiving and agency environment.
  • Executes company strategic initiatives across California markets.
  • Identifies regional opportunities for expansion, innovation, and process improvements.
  • Participates in the launch and implementation of new services, programs, or contracts.
  • Develops and monitors operational metrics, KPIs, and performance standards.
  • Leads, coaches, and develops operational leaders and teams across California, including multiple management-level direct reports.
  • Implements retention strategies for team members and supports ongoing professional development.
  • Approves performance evaluations, wage recommendations, and development plans.
  • Serves as the primary operational liaison to agencies, contractors, and stakeholders throughout California.
  • Builds and strengthens relationships with state program contacts, community partners, and agency leaders.
  • Represents GT Independence with professionalism in external meetings, regional workgroups, and industry collaborations.
  • Works with Human Resources, Compliance, and Quality teams to maintain full regulatory adherence.
  • Leads continuous improvement initiatives across customer service, payroll, processing, and workforce management.
  • Identifies operational inefficiencies and implements corrective action plans.
  • Ensures the delivery of exceptional customer and participant experiences.

Requirements

  • Bachelor’s degree in Business Administration, Human Services, Healthcare Management, or related field, or equivalent senior-level experience in home care or agency operations.
  • Minimum 5+ years of director or senior-level experience in home care, home health, personal care, staffing, or similar high-turnover care industries.
  • Deep understanding of agency operations including recruiting, staffing, scheduling, workforce management, and employee retention.
  • Experience managing multi-site or multi-state operations strongly preferred.
  • Strong leadership skills with the ability to build resilient and effective teams.
  • Excellent communication, problem-solving, and analytical capabilities.
  • Proven ability to work under pressure while meeting deadlines and managing competing priorities.
  • Ability to build positive relationships with individuals from diverse backgrounds and abilities.
  • Proficient in Microsoft Office applications and general digital tools.
Benefits
  • Flexible time off
  • Competitive compensation
  • Robust benefits
  • Ongoing opportunities for growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational complianceworkflow optimizationprogram performance evaluationKPI developmentperformance standards monitoringretention strategiescorrective action planscustomer service improvementworkforce managementagency operations
Soft Skills
leadershipcommunicationproblem-solvinganalytical capabilitiesrelationship buildingteam developmentstrategic directionadaptabilitycoachingprofessionalism