Director of Operations
GT Independence
full-time
Posted on:
Location Type: Hybrid
Location: Remote - California • California • United States
Visit company websiteExplore more
Salary
💰 $88,275 - $158,895 per year
Job Level
About the role
- Oversees operational performance, service excellence, and team leadership across GT Independence’s programs in California
- Develops, standardizes, and optimizes workflows, processes, and operating procedures
- Ensures operational compliance with state program and regulatory requirements
- Evaluates program performance and implements improvements to enhance service delivery and efficiency
- Provides strategic direction and stability in a high-turnover caregiving and agency environment
- Identifies regional opportunities for expansion, innovation, and process improvements
- Develops and monitors operational metrics, KPIs, and performance standards
- Leads, coaches, and develops operational leaders and teams
- Serves as the primary operational liaison to agencies, contractors, and stakeholders throughout California
- Works with Human Resources, Compliance, and Quality teams to maintain regulatory adherence
- Identifies operational inefficiencies and implements corrective action plans.
Requirements
- Bachelor’s degree in Business Administration, Human Services, Healthcare Management, or related field
- Minimum 5+ years of director or senior-level experience in home care, home health, personal care, staffing, or similar high-turnover care industries
- Deep understanding of agency operations including recruiting, staffing, scheduling, workforce management, and employee retention
- Experience managing multi-site or multi-state operations strongly preferred
- Strong leadership skills with the ability to build resilient and effective teams
- Excellent communication, problem-solving, and analytical capabilities
- Proven ability to work under pressure while meeting deadlines and managing competing priorities
- Ability to build positive relationships with individuals from diverse backgrounds and abilities
- Proficient in Microsoft Office applications and general digital tools.
Benefits
- Flexible time off
- Competitive compensation
- Robust benefits
- Ongoing opportunities for growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational performanceworkflow optimizationprocess improvementoperational complianceKPI developmentperformance standardsrecruitingstaffingschedulingworkforce management
Soft Skills
leadershipteam developmentcommunicationproblem-solvinganalytical capabilitiesrelationship buildingability to work under pressuretime managementadaptabilitycoaching