Senior Principal Enterprise Architect – Supply Chain Technologies
GSK
ERPIoT
Director, Global Solution Owner – AI Solutions, Helpdesk
GSK
full-time
Posted on:
Location Type: Office
Location: Bengaluru • 🇮🇳 India
Visit company websiteJob Level
Lead
About the role
- Own and articulate the long-term ambition for Service Delivery and AI solutions for HR.
- Build strong relationships across HR, Tech, COEs, vendors, and other GXOs to coordinate solution roadmaps.
- Drive transformation initiatives globally by creating impactful business cases.
- Lead the ownership and continuous evolution of the tiered Service Delivery Model.
- Drive the optimization and expansion of self-service capabilities.
- Collaborate with Global Process Owners to define and govern cross-functional, enterprise-wide processes.
- Lead the design and implementation of AI solutions for HR.
- Oversee AI systems to autonomously handle repetitive queries.
- Partner with Process and Systems Leads to deliver training and change management.
Requirements
- 18+ years of experience with bachelor’s degree in a relevant field (or equivalent); advanced degree is preferred.
- Deep knowledge of HR service delivery models, experience journeys.
- Extensive experience leveraging AI solutions, including natural language processing, machine learning, and automation, within a People Services or HR context.
- Proven track record in designing and delivering human-centric processes and systems while ensuring compliance with global policies and regulations.
- Strong data analytics abilities to guide decision-making, assess impact, and continuously optimize solutions.
- Curiosity to constantly learn and scan the horizon for new tech.
- Experience in leading large and global transformations and embedding innovative tech, including AI, into existing operations and processes.
- Exceptional relationship management and communication skills to influence senior stakeholders and drive cross-functional alignment.
- Strong ability to deliver in matrixed environments.
- Agile methodology experience and mindset preferred (Agile-qualified is a plus).
- Lean Six Sigma or process improvement experience is strongly desired.
Benefits
- Inclusion at GSK
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI solutionsnatural language processingmachine learningautomationdata analyticsHR service delivery modelshuman-centric processesAgile methodologyLean Six Sigmaprocess improvement
Soft skills
relationship managementcommunication skillsinfluencing senior stakeholderscross-functional alignmentcuriositydecision-makingoptimizing solutionsleading transformationscollaborationchange management
Certifications
Agile-qualified