Grupo Top Experience

Operations

• Prepare the daily logistics for client trips
• Assign vehicles and drivers to each route
• Ensure the operation runs with the fewest possible third-party providers
• Adjust routes when necessary to reduce travel time and costs
• Manage the entire communication flow between passengers, company staff and third-party providers
• Confirm with drivers that passenger counts are correct, identifying and correcting inconsistencies when they occur
• Resolve passenger-related and operational issues (vehicle delays, missed connections, extra passengers, last-minute changes, emergency vehicle hires), maintaining clear communication with the team and passengers
• Request quotes for third-party vehicles, negotiate with providers and enter costs into the system
• Keep all operation and logistics information up to date in the CRM, spreadsheets and operational records.

Operations and Logistics Analyst

Analyst

• Manage and optimize the CRM (Bitrix), ensuring workflows, automations and processes are functioning correctly
• Develop and implement automations in the CRM and other systems to reduce manual tasks and rework
• Ensure integrity and organization of information across systems (CRM, ERP, spreadsheets, etc.)
• Identify failures, bottlenecks and opportunities for improvement in operational and system processes
• Create, maintain and update reports and dashboards (BI), ensuring visibility of KPIs for leadership
• Define and monitor operational, commercial and performance metrics
• Support leaders in data analysis and decision-making based on structured information
• Provide technical support to teams, resolving issues related to systems, access and tools
• Assist in resolving customer-impacting technology issues
• Manage system access and users (creation, modification and deletion) across systems, email and company tools
• Ensure correct system usage and adherence to defined processes
• Train employees on the use of tools, systems and processes
• Research, test and implement new technologies and tools (including AI) to increase efficiency
• Structure and organize systemic requests and improvements with business areas

IT Analyst

• Ensure full compliance with labor, social security and union legislation, ensuring all processes are aligned with the CLT, collective agreements and applicable regulations.
• Process, reconcile and validate payroll, contributions and statutory filings (eSocial, FGTS, INSS, IRRF), ensuring accuracy, compliance with legal deadlines and risk mitigation.
• Manage hires, terminations, vacations, leaves of absence, benefits, time tracking and hours bank, ensuring technical consistency and legal security.
• Act as an internal reference for labor-union relations, monitoring collective bargaining base dates, applying adjustments and assessing the financial impacts of agreements and collective conventions.
• Monitor and analyze labor and people metrics (absenteeism, overtime, turnover, leaves and payroll costs), identifying patterns, risks and opportunities for improvement.
• Prepare management reports and analyses to support leadership decision-making, connecting people data to the company’s financial and operational impact.
• Structure, review and standardize HR processes, policies and internal controls, ensuring operational efficiency and reduction of labor liabilities.
• Support internal and external audits, inspections and potential labor claims, acting proactively in risk management.
• Collaborate with other HR subsystems (Recruitment & Selection, Learning & Development, Performance Evaluation, Employee Engagement/Climate, Job Evaluation and Compensation), contributing to an integrated and strategic HR.
• Support the creation, review and formalization of internal HR policies, ensuring alignment with current legislation, company strategy and market best practices, providing clarity, applicability and mitigation of labor risks.
• Advise leaders on interpretation of labor matters and people-management decisions, ensuring legal, organizational and financial alignment.
• Contribute to the ongoing development of the HR area by proposing continuous improvements, automations and intelligent use of data.

Senior People & HR Analyst – Payroll

Auditor

• Execute information audits and monitor commercial processes (Bitrix, systems, platforms, e-mails and groups).
• Verify and finalize service interactions, sending vouchers to customers.
• Check pending issues, make corrections up to 72 hours in advance, and cancel or modify bookings when necessary.
• Review refund requests and adjust expense entries in service orders (SOs).
• Check for duplicate bookings, create cards, and provision services.
• Negotiate and contract suppliers seeking the best cost-benefit.
• Update the service provider spreadsheet.
• Identify rate inconsistencies and record payments or mark payments as settled when necessary.
• Generate reports for supervisors detailing identified issues.
• Act quickly to resolve booking problems.
• Clarify teams' questions regarding bookings and availability.
• Gather information to respond to and potentially reverse negative reviews.
• Request positive reviews on platforms and Google.
• Provide partner support, directing them to the responsible department when necessary.

Operations and Logistics Analyst

IT Analyst

Senior People & HR Analyst – Payroll

Audit and Post-Sales Analyst