Grupo Top Experience

Analyst

• Ensure full compliance with labor, social security and union legislation, ensuring all processes are aligned with the CLT, collective agreements and applicable regulations.
• Process, reconcile and validate payroll, contributions and statutory filings (eSocial, FGTS, INSS, IRRF), ensuring accuracy, compliance with legal deadlines and risk mitigation.
• Manage hires, terminations, vacations, leaves of absence, benefits, time tracking and hours bank, ensuring technical consistency and legal security.
• Act as an internal reference for labor-union relations, monitoring collective bargaining base dates, applying adjustments and assessing the financial impacts of agreements and collective conventions.
• Monitor and analyze labor and people metrics (absenteeism, overtime, turnover, leaves and payroll costs), identifying patterns, risks and opportunities for improvement.
• Prepare management reports and analyses to support leadership decision-making, connecting people data to the company’s financial and operational impact.
• Structure, review and standardize HR processes, policies and internal controls, ensuring operational efficiency and reduction of labor liabilities.
• Support internal and external audits, inspections and potential labor claims, acting proactively in risk management.
• Collaborate with other HR subsystems (Recruitment & Selection, Learning & Development, Performance Evaluation, Employee Engagement/Climate, Job Evaluation and Compensation), contributing to an integrated and strategic HR.
• Support the creation, review and formalization of internal HR policies, ensuring alignment with current legislation, company strategy and market best practices, providing clarity, applicability and mitigation of labor risks.
• Advise leaders on interpretation of labor matters and people-management decisions, ensuring legal, organizational and financial alignment.
• Contribute to the ongoing development of the HR area by proposing continuous improvements, automations and intelligent use of data.

Senior People & HR Analyst – Payroll

Auditor

• Execute information audits and monitor commercial processes (Bitrix, systems, platforms, e-mails and groups).
• Verify and finalize service interactions, sending vouchers to customers.
• Check pending issues, make corrections up to 72 hours in advance, and cancel or modify bookings when necessary.
• Review refund requests and adjust expense entries in service orders (SOs).
• Check for duplicate bookings, create cards, and provision services.
• Negotiate and contract suppliers seeking the best cost-benefit.
• Update the service provider spreadsheet.
• Identify rate inconsistencies and record payments or mark payments as settled when necessary.
• Generate reports for supervisors detailing identified issues.
• Act quickly to resolve booking problems.
• Clarify teams' questions regarding bookings and availability.
• Gather information to respond to and potentially reverse negative reviews.
• Request positive reviews on platforms and Google.
• Provide partner support, directing them to the responsible department when necessary.

Senior People & HR Analyst – Payroll

Audit and Post-Sales Analyst