Grupo Top Experience

IT Analyst

Grupo Top Experience

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Tech Stack

ERP

About the role

  • Manage and optimize the CRM (Bitrix), ensuring workflows, automations and processes are functioning correctly
  • Develop and implement automations in the CRM and other systems to reduce manual tasks and rework
  • Ensure integrity and organization of information across systems (CRM, ERP, spreadsheets, etc.)
  • Identify failures, bottlenecks and opportunities for improvement in operational and system processes
  • Create, maintain and update reports and dashboards (BI), ensuring visibility of KPIs for leadership
  • Define and monitor operational, commercial and performance metrics
  • Support leaders in data analysis and decision-making based on structured information
  • Provide technical support to teams, resolving issues related to systems, access and tools
  • Assist in resolving customer-impacting technology issues
  • Manage system access and users (creation, modification and deletion) across systems, email and company tools
  • Ensure correct system usage and adherence to defined processes
  • Train employees on the use of tools, systems and processes
  • Research, test and implement new technologies and tools (including AI) to increase efficiency
  • Structure and organize systemic requests and improvements with business areas

Requirements

  • Advanced experience in managing and automating the Bitrix CRM
  • Experience with process integrations and automations (APIs, webhooks or tools like Make/Zapier)
  • Experience in data structuring, processing and validation
  • Experience creating reports and dashboards (BI / advanced Excel)
  • Experience in system administration and access management (users, permissions, email)
  • Experience in technical support and resolving operational issues
  • Ability to map processes and implement improvements using technology
  • Experience evaluating and implementing new tools (including AI)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM managementautomation developmentdata structuringdata processingdata validationreport creationdashboard creationsystem administrationaccess managementprocess mapping
Soft Skills
problem-solvinganalytical thinkingcommunicationtrainingcollaborationorganizational skillsattention to detailadaptabilityleadership supportdecision-making support