Grupo BHEver

Analyst

• Handle and support customer service via chat and email
• Support the team with moderately complex cases
• Process refunds when necessary
• Identify recurring issues and report them to leadership
• Analyze and develop new responses and scripts
• Ensure correct execution of established processes
• Propose improvements to workflows and service standards
• Identify and escalate complex issues

Customer Support Analyst

Video Editor

• Daily production of creative packs, with a minimum delivery of 5 ads per day and the possibility to take on a higher volume according to productivity targets.
• Edit and assemble creatives following internal standards for visual identity, pacing, and narrative aligned with the BHEver Standard.
• Organize and manage your own files, assets, and project histories to ensure an agile and efficient workflow.
• Maintain direct, continuous communication with the copy team throughout the entire pack production cycle.
• Rapidly implement adjustments requested by the copywriter, editing lead, or traffic team.

Creative Video Editor, Junior

Copywriter

• Supervise and actively train junior copywriters.
• Conceive and write creatives for Facebook and YouTube campaigns with full autonomy.
• Lead "offer assembly," defining the persuasive communication structure for ads.
• Serve as a point of reference for creative reviews and approvals, ensuring only the best materials are deployed.
• Act as the right-hand to the Senior and Chief when they are absent, covering responsibilities to prevent operational gaps.

Mid-level Copywriter II

• Montar parte da VSLs como leads, microleads, upsell, com base em roteiros e diretrizes visuais definidas
• Baixar material de captação profissional gravado pela produtora
• Participação em treinamentos para aprimoramento sobre edição de VSL
• Utilizar modelos prontos e templates fornecidos pelo time de criação
• Garantir a organização dos arquivos e seguir os padrões de nomeação
• Fazer ajustes simples de áudio, corte e renderização
• Solicitar feedback constante e implementar correções de forma ágil
• Demonstrar proatividade em aprender sobre edição, copywriting e técnicas de conversão
• Participar das reuniões de acompanhamento das demandas

Customer Support Analyst

Creative Video Editor, Junior

Mid-level Copywriter II

Editor de Vídeo Júnior