Customer Support Analyst

Grupo BHEver

Analista de Customer Suport at BH-E LTDA assisting clients via chat and email while analyzing and improving processes. Not requiring higher education but valuing backgrounds in various related fields.

Posted 7/10/2026full-timeRemote • BrasilMid-LevelSenior💰 R$0 - R$4,600 per monthWebsite

About the role

Key responsibilities & impact

Handle and support customer service via chat and email
Support the team with moderately complex cases
Process refunds when necessary
Identify recurring issues and report them to leadership
Analyze and develop new responses and scripts
Ensure correct execution of established processes
Propose improvements to workflows and service standards
Identify and escalate complex issues

Requirements

What you’ll need

Strong written and verbal communication skills
Proficiency with Microsoft Office and Google Workspace (Sheets, Docs, Slides)
Higher education is not required, but degrees in Business Administration, Communication, Marketing, or Technology are a plus
Experience in customer service

Benefits

Comp & perks

Salary advance
Medical insurance
Health and wellness programs
CLT employment contract
Remote work (work from home)
Dental insurance
Bonus
Flexible hours
Life insurance
Employee discount club

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