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Grupo BHEver

Customer Support Analyst

Grupo BHEver

Analista de Customer Suport at BH-E LTDA assisting clients via chat and email while analyzing and improving processes. Not requiring higher education but valuing backgrounds in various related fields.

Posted 7/10/2026full-timeRemote • BrasilMid-LevelSenior💰 R$0 - R$4,600 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities through effective communication and problem-solving skills, while proficiently utilizing tools like Microsoft Office and Google Workspace to enhance workflow and service standards.

Highest-signal resume keywords
Customer Service ExperienceStrong Written Communication SkillsStrong Verbal Communication SkillsProficiency With Microsoft OfficeProficiency With Google Workspace

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Tools & Technologies
Microsoft OfficeGoogle Workspace
Industry Keywords
Customer ServiceProcess ImprovementWorkflow ManagementIssue EscalationResponse Analysis

About the role

Key responsibilities & impact
  • Handle and support customer service via chat and email
  • Support the team with moderately complex cases
  • Process refunds when necessary
  • Identify recurring issues and report them to leadership
  • Analyze and develop new responses and scripts
  • Ensure correct execution of established processes
  • Propose improvements to workflows and service standards
  • Identify and escalate complex issues

Requirements

What you’ll need
  • Strong written and verbal communication skills
  • Proficiency with Microsoft Office and Google Workspace (Sheets, Docs, Slides)
  • Higher education is not required, but degrees in Business Administration, Communication, Marketing, or Technology are a plus
  • Experience in customer service

Benefits

Comp & perks
  • Salary advance
  • Medical insurance
  • Health and wellness programs
  • CLT employment contract
  • Remote work (work from home)
  • Dental insurance
  • Bonus
  • Flexible hours
  • Life insurance
  • Employee discount club