You'll lead end-to-end onboarding projects for enterprise customers — from pre-kickoff technical discovery through first value milestone and go-live.
Post-onboarding, you'll own a book of business as the primary technical point of contact — driving adoption, expansion, and measurable value realization.
You'll enable agentic workflows for audience ideation, campaign optimization, and performance analysis, systematically reducing engineering dependency at scale.
You'll build — not just advise. That means AI-powered automations and internal tools that improve how the entire CA team operates: account health monitoring, QBR generation, support triage.

Requirements

3-5 years in a client-facing technical role: solutions architecture, implementation engineering, technical customer success, or marketing analytics.
Strong proficiency in SQL and hands-on experience querying cloud data warehouses (BigQuery, Snowflake, Redshift, or Databricks).
Demonstrated ability to lead complex, multi-stakeholder technical projects from kickoff through delivery.
Experience with cloud infrastructure (GCP, AWS, or Azure) and data pipeline concepts (ETL/reverse ETL, event streaming, data modeling).
Excellent communication skills — ability to translate technical complexity for both engineering and executive audiences.
Hands-on experience working with LLMs and AI tools (e.g., Claude, GPT-4, Gemini) for practical use cases: summarization, classification, structured output generation, or agent workflows.
Ability to design and build prompt-based workflows or LLM-powered automations using APIs, Python, or no-code tools (e.g., n8n, Zapier, Claude, or similar).
Experience identifying opportunities for operational efficiency and leveraging AI tools to make it happen
Comfort evaluating AI outputs for accuracy, hallucination risk, and fitness for customer-facing use.

Benefits

Full health, dental, vision, life, and disability coverage for Canadian employees and their dependents (fully employer-paid)
401(k) or RRSP (Canada) Program with Generous Company Match
Spot bonuses for major milestones and product feature launches
Clear opportunities for career progression and cross-functional collaboration
Meaningful equity so you share in the value you help create
Flexible Time off
Monthly, company-wide Recharge Days to truly unplug
Annual home office stipend to support your workspace
Quarterly Hackathons to focus on team passion projects
Annual professional development stipend
Work directly with a world-class executive team
A learners’ mindset culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLcloud data warehousesBigQuerySnowflakeRedshiftDatabrickscloud infrastructureGCPAWSAzure

Soft Skills

communicationleadershipproject managementstakeholder managementoperational efficiency