GroWrk

Customer Success Manager

• Own a portfolio of around 50 accounts in the EMEA region
• Act as the primary point of contact post-sale
• Build strong, long-term relationships with key stakeholders and decision-makers
• Lead and coordinate complex Onboardings
• Ensure successful adoption of the platform and services
• Own the renewal process for Enterprise customers
• Identify expansion opportunities based on customer usage and needs
• Lead high-priority escalations and critical customer issues
• Monitor customer health metrics and usage
• Provide visibility on risks, opportunities, and account status
• Work closely with Sales, Product, Operations, and Finance

Customer Success Manager – Latam/EMEA

Analyst

• Follow up on orders placed by Purchases Specialists to ensure timely processing and delivery
• Coordinate with vendors to confirm order details, shipping, and delivery schedules
• Address any discrepancies or issues related to purchase orders
• Update and maintain the company's purchasing platform with accurate and current information
• Ensure product details, pricing, and availability are regularly updated
• Troubleshoot and resolve any technical issues related to the purchasing platform
• Collaborate closely with Purchases Specialists, vendors, and internal teams to facilitate seamless communication and order fulfillment
• Provide regular updates to the Purchases team regarding order statuses and potential delays
• Analyze purchasing data to identify trends, discrepancies, or areas for improvement
• Generate reports on purchasing activities, supplier performance, and inventory levels
• Ensure all purchasing activities comply with company policies, regulations, and industry standards
• Maintain accurate records of purchase orders, invoices, and receipts

Customer Success Manager – Latam/EMEA

Purchases Analyst – Junior