GroWrk

Analyst

• Manage purchase orders across assigned EMEA countries from order placement through final completion.
• Validate that each purchase request includes the required customer, employee, product, shipping, enrollment, configuration, and billing information.
• Place or coordinate purchase orders with approved suppliers.
• Confirm supplier acceptance, product availability, pricing, estimated delivery dates, and supplier order references.
• Follow up continuously on open orders to ensure they remain within the applicable SLA.
• Identify delays, discrepancies, or operational risks and escalate them to the appropriate owner.
• Ensure every order has an accurate status, blocker, next action, owner, and expected completion date.
• Coordinate order cancellations, replacements, amendments, returns, or reorders when required.
• Maintain complete documentation and closure evidence for every purchase.
• Communicate directly with EMEA suppliers regarding order placement, stock availability, pricing, lead times, delivery, enrollment, configuration, invoicing, and payment status.
• Follow up on supplier quotations and confirm quote validity before purchase.
• Ensure suppliers provide timely order confirmations, tracking numbers, invoices, serial numbers, enrollment confirmations, and delivery evidence.
• Coordinate device enrollment requirements, including Apple Business Manager and Windows Autopilot.
• Confirm whether enrollment is automatic, manual, or requires hash extraction and sharing.
• Validate that all necessary customer enrollment information is available before the order is processed.
• Follow up with suppliers until enrollment has been successfully completed and confirmed.
• Maintain all assigned EMEA orders updated in the purchasing platform in real time.
• Record supplier confirmations, prices, invoices, payment status, expected delivery dates, tracking numbers, enrollments, configurations, and delivery evidence.
• Ensure order statuses accurately represent the actual stage of the purchase.

Purchases Analyst

Customer Support

• Respond to customer inquiries via email, chat, and ticketing systems in a timely and efficient manner
• Resolve customer issues in a professional and courteous manner
• Provide technical support to customers and staff
• Escalate customer issues to the appropriate team or department as needed
• Maintain accurate records of customer interactions
• Work with the Product and Engineering to provide a better understanding of customer’s technical issues
• Troubleshoot technical inquiries following the established SLAs
• Good understanding of the business for logistics support and general assistance
• Work along with the Customer Success team, to improve customer satisfaction by providing great technical and platform support.

Product Support Specialist

Project Manager

• Coordinate projects with Project Manager and current Project Coordinator
• Lead working sessions and meetings
• Implement, configure, and maintain internal tools and workflows
• Build and improve automations using various tools
• Connect tools and systems for smooth data flow
• Create and maintain documentation for processes and tools
• Monitor existing tools and automations, troubleshoot issues

Purchases Analyst

Product Support Specialist

Junior Project Coordinator – AI & Automation