GroWrk

Supply Chain

• Receive and process supplier offers, ensuring accurate data entry into our system
• Follow up on orders to ensure timely completion
• Updating prices for internal clients and prospects
• Managing special volume-based deals
• Implementing strategic costing approaches
• Generate precise price quotations for a range of goods and services
• Input and update pricing information in the system, ensuring accuracy
• Follow up with partners to ensure timely order completion
• Verify and validate proposals, ensuring they align with the selected supplier's offerings
• Work closely with internal teams to ensure smooth processes and workflows
• Prepare comprehensive reports related to quotations, purchases, and supplier offers
• Maintain 95% on-time updates
• Ensure 95% of orders meet SLA requirements
• Keep escalated orders below 5%.

Supply Chain Analyst

Accounts Receivable

• Prepare and send invoices through Stripe and QuickBooks
• Accurately record and reconcile customer payments
• Maintain up-to-date records of invoices, credits, and payments in spreadsheets and the Growrk platform
• Review aging reports and flag overdue accounts to the Specialist
• Send initial reminders for overdue payments using pre-approved templates
• Escalate unresolved or sensitive cases to the Specialist
• Respond to routine inquiries about payments, invoices, and credits
• Collaborate with CSMs to provide accurate information to customers
• Document recurring questions and help build FAQ templates for efficiency
• Prepare weekly summaries of invoice status and collections progress
• Support reconciliation tasks for month-end close
• Keep AR and collections processes documented and updated
• Identify repetitive manual tasks and suggest improvements
• Test new workflows or automation features developed by the Specialist and Enablement team
• Contribute feedback to improve efficiency and accuracy
• Document updated workflows and SOPs to ensure consistency and scalability.

Accounts Receivable & Collections Analyst

Accounts Payable

• Recording and analyzing financial data to ensure accuracy and compliance
• Providing administrative support including data entry, filing, and email correspondence
• Reviewing partner invoices and preparing disbursements
• Generating financial reports and summaries for analysis
• Maintaining internal accounting ledgers and reconciling statements

Accounts Payable Assistant

Customer Success Manager

• Own a portfolio of around 50 accounts in the EMEA region
• Act as the primary point of contact post-sale
• Build strong, long-term relationships with key stakeholders and decision-makers
• Lead and coordinate complex Onboardings
• Ensure successful adoption of the platform and services
• Own the renewal process for Enterprise customers
• Identify expansion opportunities based on customer usage and needs
• Lead high-priority escalations and critical customer issues
• Monitor customer health metrics and usage
• Provide visibility on risks, opportunities, and account status
• Work closely with Sales, Product, Operations, and Finance

Customer Success Manager – Latam/EMEA

Analyst

• Follow up on orders placed by Purchases Specialists to ensure timely processing and delivery
• Coordinate with vendors to confirm order details, shipping, and delivery schedules
• Address any discrepancies or issues related to purchase orders
• Update and maintain the company's purchasing platform with accurate and current information
• Ensure product details, pricing, and availability are regularly updated
• Troubleshoot and resolve any technical issues related to the purchasing platform
• Collaborate closely with Purchases Specialists, vendors, and internal teams to facilitate seamless communication and order fulfillment
• Provide regular updates to the Purchases team regarding order statuses and potential delays
• Analyze purchasing data to identify trends, discrepancies, or areas for improvement
• Generate reports on purchasing activities, supplier performance, and inventory levels
• Ensure all purchasing activities comply with company policies, regulations, and industry standards
• Maintain accurate records of purchase orders, invoices, and receipts

Supply Chain Analyst

Accounts Receivable & Collections Analyst

Accounts Payable Assistant

Customer Success Manager – Latam/EMEA

Purchases Analyst – Junior