Product Support Specialist

GroWrk

Product Support Specialist providing excellent customer service through email, chat, and ticketing systems. Resolving technical issues and collaborating with Product and Engineering teams.

Posted 7/2/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

JavaScriptPythonServiceNow

About the role

Key responsibilities & impact

Respond to customer inquiries via email, chat, and ticketing systems in a timely and efficient manner
Resolve customer issues in a professional and courteous manner
Provide technical support to customers and staff
Escalate customer issues to the appropriate team or department as needed
Maintain accurate records of customer interactions
Work with the Product and Engineering to provide a better understanding of customer’s technical issues
Troubleshoot technical inquiries following the established SLAs
Good understanding of the business for logistics support and general assistance
Work along with the Customer Success team, to improve customer satisfaction by providing great technical and platform support.

Requirements

What you’ll need

Bachelor's degree in a related field or equivalent experience
Strong analytical skills and the ability to interpret data and trends
2 years of experience in customer support or technical support
Strong understanding of our products and services
Excellent communication and problem-solving skills
Ability to work independently and as part of a team
Excellent written and verbal communication skills
Ability to work under pressure and meet deadlines
Proficiency in Hubspot or any ticketing software (Zendesk, Jira, ServiceNow, Confluence, Salesforce)
Experience recreating and escalating bugs
Proficiency in English (C1+)
Minimum Programming experience (JavaScript, Python) (nice to have)

Benefits

Comp & perks

A 100% work-from-home position with a company that values and fosters personal and professional growth
Monthly payment in USD
20 days of PTO and local national holidays
Company Equipment
Fixed Budget for expenses (healthcare, personal care or learning)

ATS Keywords

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Hard Skills & Tools

Technical SupportData InterpretationJavaScriptPythonTroubleshootingEscalation ProceduresCustomer Interaction RecordsSLA AdherenceProduct KnowledgeLogistics Support

Soft Skills

Problem-SolvingTeam CollaborationIndependenceAbility To Work Under PressureCustomer Satisfaction Focus