Affiliate Communication Quality Manager
Growe Talents
full-time
Posted on:
Location Type: Remote
Location: Anywhere in the World
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About the role
- Monitor the quality of affiliate managers’ communication with partners across all channels (Telegram, Skype, email);
- Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;
- Track response times and ensure communication SLAs are met;
- Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, conflict situations);
- Escalate critical issues and follow up until they are resolved;
- Provide structured feedback to managers based on QA reviews;
- Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);
- Maintain a record of recurring mistakes and systemic issues within the team;
- Prepare regular reports on communication quality and team discipline;
- Initiate and support process improvements that impact partner communication quality.
Requirements
- Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations;
- Ability to write clearly, concisely, and professionally;
- Strong analytical mindset and high attention to detail;
- Fast learner, ready to dive into the specifics of affiliate and iGaming domains;
- Ability to work effectively in a fast-paced, multi-tasking environment.
Benefits
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards;
- Dynamic Work Environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
clear writingconcise communicationprofessional communicationanalytical mindsetattention to detailfast learningmulti-tasking