Bilingual Spanish Care Coordinator, SNP
Alignment Health
Collector, Bilingual
Grow Financial Federal Credit Union
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Arizona, Florida, Idaho, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Montana, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Responsible for contacting all responsible parties on loans through telephonic or written communication to determine the cause of delinquency.
- Provides assistance and suggestions in the plan development to reinstate the member’s obligations through either repayment arrangements or other integrity sales initiatives.
- Offer recommendations utilizing cross-selling of Credit Union products and services.
- Makes recommendations to supervisor as appropriate for action considered necessary where the existing circumstances jeopardize the interest of the Credit Union.
Requirements
- High school diploma or GED required.
- One-year collections preferred.
- 6 months of direct customer service/sales experience required.
- Excellent telephonic communication, negotiation and analytical skills needed.
- Bilingual (Spanish) required.
- Experience in a call center environment beneficial.
- Basic to intermediate operational knowledge of general office and PC equipment.
Benefits
- Medical/Dental/Vision Insurance
- Employee discount on loans
- Tuition Reimbursement of up to $5,250 per year for full-time team members.
- Paid Time Off 15 days/year & over 10 Paid Holidays
- Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
- Retirement Benefits (401K) Grow matches up to 8% for team members.
- Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionscustomer servicesalesnegotiationanalytical skillsbilingualtelephonic communication
Soft skills
communicationproblem-solving
Certifications
high school diplomaGED
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