Bilingual Spanish Care Coordinator, SNP
Alignment Health
Korean Bilingual Member Experience Associate
Alignment Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $41,600 - $57,600 per year
Job Level
JuniorMid-Level
About the role
- Provide outstanding customer service by consistently exceeding member expectations
- Respond to member inquiries and concerns with accurate information
- Assist members with requests related to provider network changes
- Maintain accurate and up-to-date records of member interactions
- Proactively address member disenrollment or cancellation requests
- Support member outreach initiatives and program implementations
Requirements
- 2 or more years in customer service, telemarketing, or call center experience
- High school diploma or GED
- Bilingual in Spanish/Vietnamese/Korean, Mandarin/Cantonese preferred
- Knowledge of Medi-Cal, Commercial, and Medicare Managed Care Plans preferred
- Proficient in using multiple software applications
- Minimum typing speed of 40 WPM
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetelemarketingcall center experiencetyping speed 40 WPMbilingualMedi-Cal knowledgeCommercial knowledgeMedicare Managed Care Plans knowledgesoftware applications proficiency
Soft skills
outstanding customer servicecommunicationproblem-solvingproactive approachattention to detail
Certifications
high school diplomaGED
