Groups360

Operations

• Manage the full hardware lifecycle, including procurement, deployment, maintenance, refresh, repair, and retirement of company devices.
• Provide support for laptops, mobile devices, peripherals, printers, A/V equipment, and office technology.
• Maintain hardware standards, inventory, warranty tracking, and refresh schedules.
• Serve as the primary IT support resource and escalation point for employees and company events.
• Maintain accurate inventory records for all IT assets, including ownership, location, warranty status, and lifecycle stage.
• Manage asset assignment, recovery, disposal, and audit processes.
• Ensure asset records support financial, compliance, insurance, and audit requirements.
• Manage IT onboarding and offboarding processes, including device provisioning, access management, account deactivation, and equipment recovery.
• Ensure new hires have required technology and system access on day one.
• Maintain audit-ready documentation and coordinate urgent terminations with Security and Compliance.
• Administer Microsoft Entra ID, including users, groups, roles, SSO, MFA, conditional access, and provisioning.
• Manage account lifecycle processes and group-based access controls.
• Maintain identity governance, access reviews, and audit evidence for access changes.
• Administer IT-owned SaaS applications, including configuration, permissions, integrations, and security settings.
• Maintain application inventories, licensing records, renewals, and vendor relationships.
• Conduct license optimization reviews and recommend cost-saving opportunities.
• Serve as the administrator for applications without a designated business owner.
• Execute IT responsibilities within the Software Procurement Process.
• Manage IT vendor relationships, contracts, renewals, and technology spend.
• Support budgeting, forecasting, vendor negotiations, and cost optimization initiatives.
• Monitor recurring technology expenses and provide spend reporting.
• Administer endpoint management platforms, including device compliance, patching, encryption, software deployment, and remote management.
• Implement security controls and vulnerability remediation in partnership with the CISO.
• Manage privileged access, password vaults, and security-related audit activities.
• Support investigations, compliance reviews, e-discovery requests, and evidence collection.
• Administer Microsoft 365, including Exchange, Teams, SharePoint, email security, and collaboration services.
• Manage VPN access, DNS, network-related services, backups, and workplace technology.
• Support conference rooms, phone systems, office technology, and workplace infrastructure projects.
• Coordinate with Engineering and Security teams on shared technology initiatives.
• Maintain IT policies, procedures, runbooks, and operational documentation.
• Automate repeatable IT workflows and system integrations to improve efficiency and reliability.
• Ensure IT processes are documented, scalable, auditable, and transferable across personnel changes.

IT Systems and Operations Manager