Groups360

Program Manager

• Manage complex technology programs and projects through to completion, keeping them aligned with business objectives and the broader company vision
• Track and coordinate dependencies across multiple related projects within a program to ensure integrated, timely delivery
• Articulate the impact of company-level priority changes on program scope, timeline, and objectives, and provide the data leadership needs to make informed prioritization decisions
• Own and proactively maintain the risk register for all active programs, escalating risks to leadership as needed
• Define clear escalation paths for risks and blockers, so issues get in front of the right person in time to act on them
• Serve as the primary communicator of program status, progress, and key metrics to leadership and stakeholders
• Define the success metrics for each program what “on track” actually means and use them consistently in reporting and decision-making
• Keep an eye on program and project budgets relative to plan, flagging variances early and working with stakeholders to keep spend aligned with expected outcomes
• Factor team capacity into sequencing and prioritization decisions, surfacing where competing priorities are stretching resources too thin
• Partner closely with development teams to understand scope, sequencing, and dependencies, staying plugged into what's happening across each one
• Monitor the health and progress of individual projects across the portfolio, and work through tactical roadblocks as they come up
• Run lessons-learned reviews once major programs wrap, and carry those takeaways into how the next ones get planned
• Build and maintain reporting and dashboards using Jira, Confluence, and Atlassian Rovo to give stakeholders visibility into program and project health
• Use Claude Enterprise to support program management work status reporting, data synthesis, documentation, and other recurring tasks and help spot new opportunities for AI-assisted process improvement
• Facilitate communication and coordination across internal departments and, where needed, directly with external clients on customer-facing programs, to keep everyone aligned and moving efficiently
• Communicate effectively with both internal and external audiences, using judgment to determine what information is appropriate to share with each based on their role, context, and need to know

Senior Program Manager

SDET

• Direct AI agents to generate, execute, and maintain the majority of automated test coverage, using Playwright with JavaScript/Node.js as the underlying framework
• Design and refine prompting strategies and agentic workflows that reduce manual test-writing over time
• Apply human judgment where agents fall short edge cases, flaky results, and coverage gaps that need a person to catch them
• Own test case documentation, execution, and reporting in TestRail
• Track work and defects in Jira
• Use Git and contribute to agent-driven test automation running in GitHub Actions as our CI/CD process matures
• Weigh in on API testing strategy, even in areas where day-to-day ownership sits with someone else
• Juggle a shifting mix of project work, defect response, and ongoing improvements without dropping the ball on any of it
• Give clear, proactive updates on testing status, risk, and blockers, to your team and to leadership
• Work with product, dev, and QA to nail down scope, acceptance criteria, and what "good enough" actually means
• Mentor junior developers through code review, test design, and automation practices as they grow into more dev-focused work including how to work effectively with AI agents themselves
• Actively pilot and give feedback on agentic AI tools as part of an early-stage rollout, helping shape how the team adopts them
• Help shape test strategy and automation architecture as agents take on more of the day-to-day testing load

Software Development Engineer – Test (SDET)

Operations

• Manage the full hardware lifecycle, including procurement, deployment, maintenance, refresh, repair, and retirement of company devices.
• Provide support for laptops, mobile devices, peripherals, printers, A/V equipment, and office technology.
• Maintain hardware standards, inventory, warranty tracking, and refresh schedules.
• Serve as the primary IT support resource and escalation point for employees and company events.
• Maintain accurate inventory records for all IT assets, including ownership, location, warranty status, and lifecycle stage.
• Manage asset assignment, recovery, disposal, and audit processes.
• Ensure asset records support financial, compliance, insurance, and audit requirements.
• Manage IT onboarding and offboarding processes, including device provisioning, access management, account deactivation, and equipment recovery.
• Ensure new hires have required technology and system access on day one.
• Maintain audit-ready documentation and coordinate urgent terminations with Security and Compliance.
• Administer Microsoft Entra ID, including users, groups, roles, SSO, MFA, conditional access, and provisioning.
• Manage account lifecycle processes and group-based access controls.
• Maintain identity governance, access reviews, and audit evidence for access changes.
• Administer IT-owned SaaS applications, including configuration, permissions, integrations, and security settings.
• Maintain application inventories, licensing records, renewals, and vendor relationships.
• Conduct license optimization reviews and recommend cost-saving opportunities.
• Serve as the administrator for applications without a designated business owner.
• Execute IT responsibilities within the Software Procurement Process.
• Manage IT vendor relationships, contracts, renewals, and technology spend.
• Support budgeting, forecasting, vendor negotiations, and cost optimization initiatives.
• Monitor recurring technology expenses and provide spend reporting.
• Administer endpoint management platforms, including device compliance, patching, encryption, software deployment, and remote management.
• Implement security controls and vulnerability remediation in partnership with the CISO.
• Manage privileged access, password vaults, and security-related audit activities.
• Support investigations, compliance reviews, e-discovery requests, and evidence collection.
• Administer Microsoft 365, including Exchange, Teams, SharePoint, email security, and collaboration services.
• Manage VPN access, DNS, network-related services, backups, and workplace technology.
• Support conference rooms, phone systems, office technology, and workplace infrastructure projects.
• Coordinate with Engineering and Security teams on shared technology initiatives.
• Maintain IT policies, procedures, runbooks, and operational documentation.
• Automate repeatable IT workflows and system integrations to improve efficiency and reliability.
• Ensure IT processes are documented, scalable, auditable, and transferable across personnel changes.

Senior Program Manager

Software Development Engineer – Test (SDET)

IT Systems and Operations Manager