IT Systems and Operations Manager

Groups360

IT Systems and Operations Manager overseeing corporate technology and IT operations in a fast-paced environment. Focused on end-user computing, SaaS platforms, and technical support.

Posted 6/10/2026full-timeBrentwood • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

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Hard Skills

Microsoft 365 administrationMicrosoft Entra IDSaaS managementmacOSJamf MDMinformation security principlesPAM solutionscloud infrastructure (AWS, Azure)endpoint managementdevice compliance

Soft Skills

communication skillsorganizational skillsanalytical skillsmulti-taskingresults-drivencustomer empathyinfluencing skillsexecution-orientedcollaborationproblem-solving

Tools & Technologies

Microsoft Office 365 SuiteExchangeTeamsSharePointVPNDNSA/V equipmentIT asset management systemsendpoint management platformsfinancial tracking tools

Industry Keywords

IT operationshardware lifecycle managementvendor managementcomplianceauditprocurementdevice provisioningaccess managementsecurity controlse-discovery

Tech Stack

Tools & technologies

AWSAzureCloudDNSJamfMacOSVault

About the role

Key responsibilities & impact

Manage the full hardware lifecycle, including procurement, deployment, maintenance, refresh, repair, and retirement of company devices.
Provide support for laptops, mobile devices, peripherals, printers, A/V equipment, and office technology.
Maintain hardware standards, inventory, warranty tracking, and refresh schedules.
Serve as the primary IT support resource and escalation point for employees and company events.
Maintain accurate inventory records for all IT assets, including ownership, location, warranty status, and lifecycle stage.
Manage asset assignment, recovery, disposal, and audit processes.
Ensure asset records support financial, compliance, insurance, and audit requirements.
Manage IT onboarding and offboarding processes, including device provisioning, access management, account deactivation, and equipment recovery.
Ensure new hires have required technology and system access on day one.
Maintain audit-ready documentation and coordinate urgent terminations with Security and Compliance.
Administer Microsoft Entra ID, including users, groups, roles, SSO, MFA, conditional access, and provisioning.
Manage account lifecycle processes and group-based access controls.
Maintain identity governance, access reviews, and audit evidence for access changes.
Administer IT-owned SaaS applications, including configuration, permissions, integrations, and security settings.
Maintain application inventories, licensing records, renewals, and vendor relationships.
Conduct license optimization reviews and recommend cost-saving opportunities.
Serve as the administrator for applications without a designated business owner.
Execute IT responsibilities within the Software Procurement Process.
Manage IT vendor relationships, contracts, renewals, and technology spend.
Support budgeting, forecasting, vendor negotiations, and cost optimization initiatives.
Monitor recurring technology expenses and provide spend reporting.
Administer endpoint management platforms, including device compliance, patching, encryption, software deployment, and remote management.
Implement security controls and vulnerability remediation in partnership with the CISO.
Manage privileged access, password vaults, and security-related audit activities.
Support investigations, compliance reviews, e-discovery requests, and evidence collection.
Administer Microsoft 365, including Exchange, Teams, SharePoint, email security, and collaboration services.
Manage VPN access, DNS, network-related services, backups, and workplace technology.
Support conference rooms, phone systems, office technology, and workplace infrastructure projects.
Coordinate with Engineering and Security teams on shared technology initiatives.
Maintain IT policies, procedures, runbooks, and operational documentation.
Automate repeatable IT workflows and system integrations to improve efficiency and reliability.
Ensure IT processes are documented, scalable, auditable, and transferable across personnel changes.

Requirements

What you’ll need

Bachelor's degree in a relevant field, or equivalent professional experience.
5+ years of IT operations experience, with demonstrated ownership of a corporate IT function
Deep proficiency in Microsoft 365 and Entra ID administration, including Exchange, DNS, domain management, and certificate administration
Strong macOS/Apple environment experience; Jamf MDM or equivalent
Meaningful experience managing a SaaS portfolio, licensing, procurement, vendor relationships, and expense tracking
Comfort with financial/operational rigor, tracking multi-vendor IT spend, managing renewal calendars, and monitoring variable cost services
Working knowledge of information security principles and hands-on experience implementing security controls
Direct experience with PAM solutions and privileged credential/vault management, including separation of duties controls
Familiarity with secrets and key management practices in a cloud environment
Experience navigating IT/Security team dynamics specifically, working productively within a policy-driven security function while maintaining operational judgment
Exposure to cloud infrastructure concepts (AWS, Azure) sufficient to communicate effectively with DevOps/Engineering teams
Experience supporting legal, compliance, or e-discovery requests in a corporate environment.
Excellent verbal, written, and group communication and presentation skills; ability to utilize communication skills to effectively influence across functions and business units as well as across different leadership levels.
Excellent organizational & analytical skills and ability to multi-task in a fast-paced environment.
Results-driven and execution-oriented personality, ready to take ownership and get results.
Strong empathy for customers and a passion for revenue and growth.
Proficiency in Microsoft Office 365 Suite: Word, Excel, PowerPoint, Project, SharePoint.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities