Groups Recover Together

Regional Operations Supervisor

Groups Recover Together

full-time

Posted on:

Location Type: Hybrid

Location: Tennessee • United States

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About the role

  • Build and lead a high-performing team and drive operational excellence within the assigned region/state
  • Partner with the Clinical Supervisor to provide consistent and high-quality care for our members
  • Hire, train, supervise, and support a team of Office Coordinators across multiple locations
  • Deliver structured and effective onboarding for new employees
  • Provide direct in-person assistance to new staff for the first 2-4 weeks of employment and ongoing training for all direct reports, based on need
  • Oversee day-to-day operations within all assigned locations
  • Conduct regular touch bases, provide performance evaluations, and provide constructive feedback to all direct reports
  • Own/Assist with general task management and regional/state-specific KPIs, including but not limited to census, engagement, retention, scheduling, growth, P&L/budget, and employee satisfaction
  • Ensure all policies, procedures, and workflows are implemented and adopted within all assigned locations
  • Collaborate with the regional leadership
  • Address any elevated feedback from members or other stakeholders promptly and effectively

Requirements

  • Bachelor’s Degree Preferred or equivalent combination of education and experience
  • 4+ years of relevant experience in a multi-site operation
  • Healthcare, retail, or hospitality experience preferred
  • Must have the ability to travel between 40-60% of the time to all office locations
  • Access to reliable internet and telephone services, specifically 50M download and 10M upload package or higher as well as a strong WiFi signal from your remote work location
  • Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, and CPR/Basic First Aid.
Benefits
  • Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
operational excellencetask managementKPI managementperformance evaluationsemployee onboardingtraining and developmentbudget managementcensus managementschedulingemployee satisfaction
Soft skills
leadershipteam buildingcommunicationcollaborationfeedback deliveryproblem-solvingorganizational skillsinterpersonal skillsadaptabilitycustomer service
Certifications
Bachelor’s DegreeCPRBasic First Aid