Groups Recover Together

Regional Operations Supervisor

Groups Recover Together

full-time

Posted on:

Location Type: Hybrid

Location: Tennessee • United States

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About the role

  • Build and lead a high-performing team and drive operational excellence within the assigned region/state
  • Partner with the Clinical Supervisor to provide consistent and high-quality care for our members
  • Hire, train, supervise, and support a team of Office Coordinators across multiple locations
  • Deliver structured and effective onboarding for new employees
  • Provide direct in-person assistance to new staff for the first 2-4 weeks of employment and ongoing training for all direct reports, based on need
  • Oversee day-to-day operations within all assigned locations
  • Conduct regular touch bases, provide performance evaluations, and provide constructive feedback to all direct reports
  • Own/Assist with general task management and regional/state-specific KPIs, including but not limited to census, engagement, retention, scheduling, growth, P&L/budget, and employee satisfaction
  • Ensure all policies, procedures, and workflows are implemented and adopted within all assigned locations
  • Collaborate with the regional leadership
  • Address any elevated feedback from members or other stakeholders promptly and effectively

Requirements

  • Bachelor’s Degree Preferred or equivalent combination of education and experience
  • 4+ years of relevant experience in a multi-site operation
  • Healthcare, retail, or hospitality experience preferred
  • Must have the ability to travel between 40-60% of the time to all office locations
  • Access to reliable internet and telephone services, specifically 50M download and 10M upload package or higher as well as a strong WiFi signal from your remote work location
  • Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, and CPR/Basic First Aid.
Benefits
  • Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational excellencetask managementKPI managementperformance evaluationsemployee onboardingtraining and developmentbudget managementcensus managementschedulingemployee satisfaction
Soft Skills
leadershipteam buildingcommunicationcollaborationfeedback deliveryproblem-solvingorganizational skillsinterpersonal skillsadaptabilitycustomer service
Certifications
Bachelor’s DegreeCPRBasic First Aid