Groupe Maurin

Counselor

• Develop and nurture a customer portfolio by providing personalized follow-up.
• Carry out prospecting activities to identify new potential customers.
• Support customers throughout the purchasing process, from needs discovery to closing the sale.
• Ensure effective presentation of used vehicles on-site and online.
• Negotiate sales terms with customers to meet commercial targets.
• Contribute to vehicle inventory management and optimize the sales display area.
• Collaborate with internal teams to ensure customer satisfaction and resolve any disputes.
• Analyze market trends and propose strategies to improve sales.

Sales Advisor, Used Vehicles

• Greet prospects and respond to their needs
• Help set up and maintain the showroom
• Manage your clients from sale through to delivery
• Assist with vehicle test drives
• Have a thorough knowledge of the model range
• Attend organized commercial events

New and Used Car Sales Advisor

Client Services Representative

• Accueillir les clients (physiquement et par téléphone) avec professionnalisme et bienveillance.
• Identifier leurs besoins et planifier les rendez-vous atelier.
• Assurer le suivi des ordres de réparation et la communication avec les techniciens.
• Informer les clients sur l’avancement des travaux et les conseiller sur les prestations à réaliser.
• Gérer la restitution des véhicules, facturation et encaissements.
• Veiller à la satisfaction client et contribuer à l’amélioration continue du service (NPS, qualité, délais).
• Participer à la bonne organisation du service après-vente en collaboration avec l’équipe technique et le magasin pièces.

Conseiller Client Service – Après-Vente

Financial Planning and Analysis

• Sell and promote financing and customer loyalty products in compliance with the group's processes
• Responsible for the renewal rate
• Develop the skills of sales staff and pass on expertise
• Update activity tracking daily
• Prepare and submit financing applications and ensure they are paid.

Sales Advisor, Used Vehicles

New and Used Car Sales Advisor

Conseiller Client Service – Après-Vente

Sales Advisor, Automotive Financing