GROUPE JALLU-BERTHIER

Client Services Representative

• Manage the entire customer relationship (reception and follow-up)
• Schedule and prepare appointments for after-sales/service customers
• Prepare repair orders and work orders
• Identify and propose additional products and services (upselling)
• Act as liaison between customers and workshop teams
• Prepare repair estimates/quotes and manage customer files
• Issue invoices and process payments
• Return vehicles to customers
• Build and maintain customer loyalty through strong interpersonal skills
• Monitor quality and customer satisfaction indicators
• Promote the company and its full range of services
• Ensure compliance with hygiene and safety standards and enforce them
• Maintain the quality standards required by the manufacturer
• Contribute to the dealership's brand image

Customer Service Advisor - After-Sales (APV)

Executive Assistant

• Welcome customers in accordance with the company’s values and brand
• Schedule appointments
• Optimize the workshop workload schedule while ensuring quality and customer satisfaction criteria are met
• Prepare repair orders
• Explain invoices to customers
• Return vehicles to customers (vehicle handover)
• Manage the pool of replacement vehicles
• Follow up on customer files and perform customer reminders/follow-ups
• Monitor and respond to Google reviews in a personalized manner
• Ensure compliance with internal and manufacturer processes
• Know, apply and enforce the quality management system
• Contribute to improving customer satisfaction and service quality

After-Sales Secretary – Temporary Replacement

• Vous prenez en charge les dossiers administratifs liés à l’activité commerciale VN en conformité avec la réglementation et dans le respect des procédures et des consignes
• Administration commerciale des dossiers VN
• Mise à jour des informations dans les différents logiciels informatiques et tableaux de bord liés à l’activité
• Décaissement des dossiers de financement
• Facturation
• Gestion du SIV pour les véhicules neufs et occasions (immatriculation, déclaration d’achat, déclaration de cession)
• Tenue du livre de police
• Contrôle de la bonne tenue des dossiers.

Customer Service Advisor - After-Sales (APV)

After-Sales Secretary – Temporary Replacement

Secrétaire Commerciale, Automobile