Gritter Francona

Technical Writer

• Research, write, edit, and revise a variety of written materials supporting educational video production and public outreach initiatives.
• Develop and edit reports, articles, newsletters, brochures, pamphlets, guidebooks, training materials, fact sheets, reference materials, speeches, scripts, news releases, website content, and other communication products as required.
• Translate scientific literature, clinical guidance, and technical information into plain language content suitable for public audiences.
• Review written materials to ensure technical accuracy, consistency, readability, grammar, style, and compliance with approved clinical guidance.
• Collaborate with Subject Matter Experts (SMEs), clinicians, researchers, project managers, and Government stakeholders to validate the accuracy and completeness of educational content.
• Edit scripts and supporting production materials to ensure consistency with evidence-based practices and established messaging.
• Apply Federal plain language principles and editorial standards to improve clarity, accessibility, and audience comprehension.
• Ensure written products maintain a serious, compassionate, and hopeful tone while presenting information about trauma, PTSD, effective treatments, and co-occurring conditions.
• Develop content that is trauma-informed, culturally sensitive, and respectful of the diverse experiences of Veterans and other individuals affected by trauma.
• Coordinate document review cycles and incorporate Government feedback while maintaining version control and editorial consistency.
• Verify citations, references, terminology, and formatting for accuracy and consistency across all deliverables.
• Ensure written materials comply with applicable accessibility requirements, organizational style guides, branding standards, and quality assurance procedures.
• Support public awareness campaigns, including PTSD Awareness Month initiatives, by developing and editing educational and promotional communication materials.

Technical Writer – Editor

Videographer

• Film task-related events, interviews, presentations, demonstrations, and other project activities as required to support educational video production.
• Capture high-quality video and audio using professional production equipment while ensuring appropriate lighting, framing, composition, and sound quality.
• Coordinate with project managers, video producers, and Government stakeholders to plan filming activities, production schedules, and location logistics.
• Review scripts, storyboards, production plans, and creative direction to ensure video footage aligns with project objectives and educational messaging.
• Operate and maintain cameras, audio recording equipment, lighting systems, tripods, and other production equipment.
• Perform post-production editing, including sequencing, color correction, audio enhancement, graphics integration, captioning, and rendering final deliverable products, as required.
• Integrate filmed footage with animation, motion graphics, narration, and other multimedia elements to support cohesive educational products.
• Ensure all video products meet applicable technical specifications, accessibility requirements, branding standards, and quality assurance expectations.
• Maintain organized video files, project assets, metadata, and version control throughout the production lifecycle.
• Coordinate revisions and incorporate Government feedback during review and approval cycles.
• Ensure filming activities and final products portray individuals and sensitive subject matter respectfully and in accordance with trauma-informed communication principles.
• Prepare final production files for distribution across digital platforms, including websites, social media, presentations, and other educational channels.
• Support production activities associated with public awareness campaigns, including PTSD Awareness Month and other National Center for PTSD outreach initiatives.

Video Editor

• Manage animated video production projects from project initiation through final delivery, ensuring completion within established schedules and project timelines.
• Develop and maintain detailed production schedules, milestones, workflows, and deliverable tracking.
• Coordinate production activities among project managers, subject matter experts (SMEs), scriptwriters, storyboard artists, animators, voice talent, editors, and Government stakeholders.
• Oversee all phases of production, including pre-production planning, storyboarding, animation, narration recording, editing, quality review, revisions, and final delivery.
• Ensure production activities align with approved scripts, creative direction, scientific evidence, and Government requirements.
• Monitor production progress, identify schedule risks or resource constraints, and implement corrective actions to maintain project timelines.
• Coordinate Government review cycles and ensure stakeholder feedback is incorporated into production deliverables.
• Ensure all video products meet established standards for quality, accessibility, branding, and technical specifications.
• Verify that multimedia content accurately reflects current clinical evidence and approved educational messaging regarding trauma, PTSD, evidence-based treatments, and co-occurring conditions.
• Ensure visual and audio content remains respectful, trauma-informed, culturally sensitive, and appropriate for diverse audiences, including Veterans and individuals who have experienced trauma.
• Maintain production documentation, schedules, version control, approvals, and project records throughout the production lifecycle.
• Support distribution planning by preparing final production files suitable for web, social media, presentations, and other digital communication platforms.
• Collaborate with Government personnel to ensure deliverables support public education initiatives, including PTSD Awareness Month campaigns and clinical outreach efforts.

Video Producer

Content Writer

• Research, write, and revise scripts for animated educational videos that communicate evidence-based information related to trauma, PTSD, effective treatments, and co-occurring conditions.
• Translate scientific literature, clinical protocols, and technical information into clear, accurate, and engaging scripts using plain language principles appropriate for public audiences.
• Develop storylines, dialogue, narration, scene descriptions, and visual cues that effectively communicate educational content while maintaining audience engagement.
• Collaborate with Subject Matter Experts (SMEs), clinicians, project managers, Government stakeholders, and production teams to ensure scripts accurately reflect current clinical evidence and approved treatment guidance.
• Ensure all scripts maintain a serious, compassionate, and hopeful tone that encourages treatment engagement while avoiding stigmatizing or triggering language.
• Develop scripts that are culturally sensitive, trauma-informed, and inclusive of diverse populations and experiences.
• Incorporate Government feedback and stakeholder comments throughout multiple review and approval cycles.
• Coordinate with storyboard artists, animators, voice talent, and production staff to ensure scripts support effective visual storytelling and animation production.
• Ensure scripts are appropriately structured for animation timing, pacing, narration, and visual transitions.
• Prepare supporting documentation, script revisions, production notes, and version control records as required.
• Ensure written products comply with applicable Federal plain language guidance, accessibility standards, and project-specific quality requirements.
• Support educational outreach initiatives by developing content suitable for digital media, public awareness campaigns, and other communication platforms as directed.

Scriptwriter

2D Artist

• Plan, design, and produce original animated graphics, illustrations, visual effects, and multimedia assets for educational videos and digital communications.
• Develop visual concepts that effectively communicate complex behavioral health and clinical information in a clear, engaging, and accessible manner.
• Create animations that accurately represent evidence-based information regarding trauma, PTSD, effective treatments, recovery, and co-occurring conditions.
• Design characters, environments, icons, infographics, motion graphics, and other visual elements that support educational storytelling while maintaining visual consistency across projects.
• Produce images, animations, and visual effects for use across multiple digital platforms, including websites, social media, presentations, and educational materials.
• Collaborate with Subject Matter Experts (SMEs), scriptwriters, project managers, and Government stakeholders to ensure visual content accurately reflects scientific evidence and approved clinical protocols.
• Interpret storyboards, scripts, and creative direction to develop compelling visual narratives that encourage treatment engagement and improve public understanding.
• Revise artwork and animations based on Government review, stakeholder feedback, and quality assurance processes.
• Ensure all visual products comply with established branding, accessibility, and Section 508 requirements, as applicable.
• Apply visual design principles that are inclusive, culturally sensitive, and appropriate for audiences with diverse backgrounds and traumatic experiences.
• Maintain organized project files, graphic assets, templates, and documentation to support efficient production and future updates.
• Coordinate with production staff to ensure graphic elements integrate seamlessly into final animated video products.

Animated Graphic, Visual Artist

Change Management

• Develop, implement, and maintain organizational change management strategies that support the successful delivery of modernization initiatives across the VFMP Modernization Portfolio.
• Assess organizational readiness and identify potential impacts associated with new technologies, business processes, and modernization initiatives.
• Develop change management plans that address stakeholder engagement, communications, training, user adoption, resistance management, and transition activities.
• Collaborate with Government stakeholders, Integrated Project Teams (IPTs), project managers, business owners, and technical teams to ensure change management activities are integrated into project planning and execution.
• Develop and execute communication strategies that provide timely, accurate, and consistent information regarding modernization initiatives, project milestones, system changes, and implementation activities.
• Create communication materials, user guides, presentations, job aids, training materials, frequently asked questions, and other documentation supporting organizational change.
• Coordinate and support training activities to prepare end users for new systems, business processes, and operational procedures.
• Identify organizational risks associated with change initiatives and recommend mitigation strategies to minimize disruption to business operations.
• Monitor stakeholder engagement and user adoption through surveys, feedback mechanisms, performance metrics, and readiness assessments.
• Measure and report the effectiveness of change management activities using established Key Performance Indicators (KPIs) and other performance measures.

Change Management Specialist

Data Modeler

• Design, develop, and maintain conceptual, logical, and physical data models that support the VFMP Modernization Portfolio.
• Produce comprehensive database design documentation, including entity relationship diagrams, data models, data dictionaries, metadata definitions, and data flow diagrams.
• Analyze business requirements and translate them into scalable, efficient, and maintainable database designs.
• Evaluate and configure database technologies to align user requirements with system capabilities, performance objectives, and operational needs.
• Determine appropriate database structures, file organization, indexing strategies, partitioning methods, and storage optimization techniques.
• Define and implement database security, data integrity, and access control procedures consistent with VHA and Federal information security requirements.
• Plan, coordinate, and support the migration and conversion of legacy databases into modernized environments while preserving data quality and integrity.
• Collaborate with application development, systems engineering, and EDI teams to ensure data models support provider, eligibility, claims, and related transaction processing.
• Support modernization initiatives that improve efficiency across high-volume business operations, including:
• - Beneficiary enrollment
• - Claims adjudication
• - Appeals processing
• - Benefits coordination
• - Care coordination
• - Pharmacy support
• - Nurse review
• - Processing of non-standard customer requests
• Ensure data models enable modernization objectives by supporting:
• - Inventory management within established Key Performance Indicators (KPIs)
• - Processing timeliness as operational volumes increase
• - High levels of data accuracy and integrity
• - Enterprise performance measurement and reporting
• - User-friendly and maintainable solutions for VFMP and VHA
• Collaborate with Integrated Project Teams (IPTs), business analysts, solution architects, database administrators, and vendors to ensure consistent enterprise data architecture.
• Identify opportunities to improve data quality, reduce redundancy, standardize data definitions, and enhance enterprise data governance.
• Support testing, validation, and quality assurance activities to ensure data models function as intended within enterprise applications.
• Document data standards, modeling conventions, database architecture, and migration procedures to support long-term system maintenance.

Project Manager

• Responsible for leading, coordinating, and ensuring the successful execution of modernization initiatives supporting the Veterans Health Administration (VHA) Veterans Family Member Program (VFMP) Modernization Portfolio.
• Provides oversight of projects from initiation through completion, ensuring all scope, schedule, quality, and contractual requirements are met while supporting the continued delivery of modernization solutions that improve operational efficiency, scalability, and service delivery.
• Serves as the primary coordinator across Government stakeholders, Integrated Project Teams (IPTs), vendors, and technical teams to ensure projects are delivered in full, without barriers or partial solutions.
• Lead the planning, execution, monitoring, and delivery of modernization initiatives within the VFMP Modernization Portfolio.
• Ensure all project deliverables are completed in accordance with contract requirements, Government standards, and approved project governance processes.
• Provide clear direction to project teams by defining work requirements, assigning responsibilities, identifying priorities, and establishing the most efficient path for successful project completion.
• Coordinate cross-functional efforts involving business, operational, technical, and vendor stakeholders to ensure seamless project execution.
• Identify, manage, and mitigate project risks, dependencies, and issues that may impact project success, with particular emphasis on EDI-related dependencies.
• Support modernization initiatives that improve efficiency across high-volume business operations.
• Monitor project performance using established metrics and provide regular status reporting to Government leadership and stakeholders.
• Facilitate communication among Government program offices, contractors, vendors, and Integrated Project Teams (IPTs).