Gritter Francona

General

• Serves as the lead for planning, coordinating, and executing organizational change management (OCM) strategies for clinical informatics initiatives.
• Ensures smooth adoption of new systems, workflows, and interoperability solutions across VHA facilities.
• Develops communication plans, stakeholder engagement strategies, and training programs aligned with Agile delivery and clinical safety standards.
• Demonstrated expertise in Agile environments (e.g., supporting PI planning, backlog prioritization, and stakeholder readiness)
• Prosci or similar OCM frameworks (ADKAR model)
• Communication and training development for clinical and technical audiences
• Familiarity with VA VistA/CPRS, Cerner Millennium/Oracle Health, and interoperability standards (HL7, FHIR)

Informatics Change Management Lead

Customer Support

• Respond to technical issues escalated by customers
• Act as a liaison between operations, the client, and Engineering/Development
• Respond to end user request for assistance using existing manuals and scripted responses
• Effectively interact with customers and refer ongoing issues to the appropriate engineering support team

Customer Service Technician

Business Analyst

• Lead and manage program management tasks, ensuring alignment with strategic goals.
• Develop and manage comprehensive project plans, schedules, and deliverables for strategic planning and MYP.
• Coordinate and facilitate meetings, briefings, and decision-making processes.
• Ensure alignment of IT strategy with directives through comprehensive reporting and analysis.
• Support the development and management of business cases, multi-year programming, and investment monitoring.
• Facilitate strategic planning sessions and workshops with leadership.
• Identify and mitigate project risks, ensuring timely resolution of issues.
• Provide regular updates on task progress, milestones, and outcomes to executive leadership.
• Maintain and manage documentation, critical artifacts, and project deliverables.

Management Analyst

Program Manager

• The Secretary of the Department of Veterans Affairs (SECVA) tasked the Office of Suicide Prevention (OSP) with reviewing current efforts the Veteran Health Administration (VHA) is undertaking that are effective in reducing Veteran suicide, and to identify innovative initiatives to further reduce Veteran deaths by suicide. A result of this examination is the Veteran Suicide Prevention FY 2026 Strategic Sprints. An enterprise-wide approach is required to streamline increasing interactions, promote alternative methods for chronic pain management, link Veterans with faith-based resources in their communities, and bridge the care coordination gaps between VA and CITC providers. Gritter Francona is looking for a Senior Program Analyst to support this potential effort.
• Job duties include:
• - Support VHA in the analysis and evaluation of healthcare program effectiveness.
• - Program reviews requiring systematic ways of assessing the quality of current and future VHA programs to determine ways to improve programs and measuring success, outcomes, and improvement programs.
• - Assist VHA in executing program operations to meet the previously established goals and objectives
• - Provide input on the program evaluation and improvement of the organization and management of projects and programs to increase productivity/program performance.
• - Assist VHA in the identification of program resources and assist in the development of program reports

Senior Program Analyst – Veteran Suicide Prevention

• Conducting organization studies that specifically assess and analyze current organization states and management systems.
• Performing gap analyses of differences between current and targeted states.
• Documenting and delivering findings and recommendations.
• Conducting surveys, focus groups, and other accepted techniques for data collection in support of organization studies that specifically assess and analyze current organization states and management systems.

Management Analyst – Veteran Suicide Prevention

Events

• Support efforts to reduce Veteran suicide through innovative initiatives
• Provide expert advice on strategic communications for stakeholders
• Evaluate current communications campaigns and outreach related to veteran health

Communications Subject Matter Expert – Veteran Suicide Prevention

Project Manager

• Planning, initiating, managing, executing and closing out programs in support of an integrated Health Care System

Project Manager – Veteran Suicide Prevention

Program Manager – Veteran Suicide Prevention

Manager

• Manage and coordinate software deployment activities across development, pre-production, testing, and production environments for VBA applications and systems.
• Maintain continuous communication with VA Regional Offices and stakeholders regarding deployment schedules, release activities, outages, and implementation status.
• Coordinate and manage monthly Integrated Releases using ITIL service transition processes and ServiceNow (SNOW) for operational support, tracking, and reporting.
• Create, update, and monitor Release records within ServiceNow to ensure accurate tracking and compliance with VA release management procedures.
• Associate and validate Change Requests within Release records to support successful deployment execution and governance requirements.
• Coordinate ASCEND release submissions and Change Requests to support Production Readiness Review Configuration Control Board (PRRCCB) processes and approvals.
• Review software change requests and validate submission of Application Turnover Transmittal (ATT) documentation within Serena Business Manager (SBM) and associated repositories.
• Ensure deployment documentation, implementation plans, rollback procedures, and supporting artifacts are complete, accurate, and compliant with operational standards.
• Coordinate pre-production installations to mirror Production deployments and support regression testing activities to minimize production release risk.
• Oversee installation and deployment activities during monthly integrated releases to ensure successful implementation of approved changes.
• Collaborate with development teams, testers, infrastructure support personnel, and operational stakeholders to resolve deployment issues and implementation risks.
• Utilize VA standard enterprise tools including:
• - ServiceNow (SNOW)
• - Jira
• - Power BI
• - Dimensions
• - Rational tools
• - Serena Business Manager (SBM)
• - Veteran-Focused Integration Process (VIP) tools
• Support process automation initiatives and workflow improvements using SharePoint and related automation technologies.
• Implement operational and deployment process improvements based on customer priorities, urgency, and enterprise standardization requirements.
• Monitor deployment metrics, release status, and operational performance reporting.
• Participate in troubleshooting and issue resolution during deployment and transition activities.
• Maintain documentation related to release management, deployment procedures, operational processes, and implementation activities.

Incident Response Deployment Manager

Software Engineer

• Experience performing tasks requiring use of IT to advance the organization’s goals by creating websites for programs and projects.
• Tasks may include performing web development, computer programing and database integration; supporting data collection, statistical analysis, and visualization of progress towards achieving objectives; articulating and assisting the customer with defining and refining product requirements; and supporting Data and Information Management tasks.
• Perform updates to Intranet sites developed and updated in SharePoint, including lists, libraries, forms, and workflows. Updates may include posting documents, creating new sections of the website, assisting with refreshing the site, and developing graphics.
• Develop SharePoint sites.
• Develop user interfaces for application of tools on SharePoint sites.
• Develop workflows for use on SharePoint sites.
• Integrate SharePoint BI analytic tools.

SharePoint Programmer

• Serves as the Contractor’s lead for each assigned program area in the HEFP portfolio.
• Responsible for formulating and enforcing work standards, assigning contractor schedules, reviewing work discrepancies, supervising contractor personnel, and communicating policies, purposes, and goals of the organization to subordinates.
• Supports on-boarding of contract staff to assigned program.
• Works with COR, technical representative, and CO for any contract issues.
• Responsible for contract performance in assigned program, leading senior management briefings, and should be a recognized expert in field of VHA capital and/or project management.
• Coordinates identification of risk and variance to HEFP Program Engineers for assessment, delegation and/or resolution.
• Tracks and manages project execution in assigned program area; identifies tasks that are supposed to be done and milestones met, following up with HEFP Program Engineers if there are issues that can’t be resolved.
• Oversees contract performance in assigned program area. Identifies opportunities for program improvement and assigns team members to support initiatives.