Grifols

Technician

• Conducts pre-donation medical screening.
• Interaction and responsiveness to customer needs.
• Assesses donor suitability and engages in set-up.
• Provides appropriate feedback to ineligible donor candidates.
• Ensures all donor screening information is complete.
• Ensures donor confidentiality.

Donor Center Technician

Phlebotomist

• Assist in determining the suitability of donors.
• You establish rapport with donors to ensure overall customer happiness while ensuring donor confidentiality.
• You respond to and assist with handling donor reactions.
• Monitors donor and equipment to ensure health of donors and quality of product.
• Sets up, disconnects, and operates the automated plasmapheresis machines.
• Disconnects and disposes of all contaminated disposable equipment.

Processor

• Collects and processes donor samples for processing and testing.
• Records weight of product and samples.
• Labels samples and freezes units for final packing within required timeframe.
• Packs units for final shipment; packs samples and prepares shipping box to send samples to the testing lab.
• Monitors stored products and reports working conditions of equipment.
• Maintains active communication and quality.

Plasma Processor

• Assist in determining the suitability of donors
• You establish rapport with donors to ensure overall customer happiness while ensuring donor confidentiality
• You respond to and assist with handling donor reactions
• Monitors donor and equipment to ensure health of donors and quality of product
• Sets up, disconnects, and operates the automated plasmapheresis machines
• Disconnects and disposes of all contaminated disposable equipment

• Assist in determining the suitability of donors.
• Establish rapport with donors to ensure overall customer happiness while ensuring donor confidentiality.
• Respond to and assist with handling donor reactions.
• Monitor donor and equipment to ensure health of donors and quality of product.
• Set up, disconnect, and operate the automated plasmapheresis machines.
• Disconnect and dispose of all contaminated disposable equipment.

• Assist in determining the suitability of donors
• Establish rapport with donors to ensure overall customer happiness while ensuring donor confidentiality
• Monitor donor and equipment to ensure health of donors and quality of product
• Set up, disconnect, and operate the automated plasmapheresis machines

• Assist in determining the suitability of donors
• Establish rapport with donors to ensure overall customer happiness
• Respond to and assist with handling donor reactions
• Monitor donor and equipment to ensure health of donors and product quality
• Operate the automated plasmapheresis machines
• Dispose of all contaminated disposable equipment

• Assist in determining the suitability of donors
• Establish rapport with donors to ensure overall customer happiness
• Monitor donor and equipment to ensure health of donors and quality of product
• Set up, disconnect, and operate automated plasmapheresis machines
• Dispose of all contaminated disposable equipment

Field Engineer

• Responsible for customer relationship management by responding to clients within designated timeframes regarding inquiries, complaints, service calls and site evaluations on instrumentation.
• Independently manages schedules including travel arrangements, appointments at client site and coordination of order and delivery of parts.
• Coordinates and executes hardware upgrades and regulatory documents associated with client site.
• Collaborates with project team and performs software upgrades and product installations including installation, operational and performance qualifications.
• Ensures proper transition of project timeline to Technical Application Team.
• Proactively and independently manages ongoing preventive maintenance calls per manufactures requirements including scheduling with client, documenting and attaching work in CRM per regulatory guidelines within designated timeframes.
• Partners with Telephone Support Team to provide additional technical guidance via phone and schedule corrective service activities per scope of work listed in client contract as needed.
• Identifies client's needs for those without a contract and communicates to respective Sales Representative for potential lead to establish new contract.
• Independently manages schedules including travel arrangements, appointments at client site and coordination of order and delivery of parts or analyzers for new installations.
• Collaborates with Global Response Team (GRT) for corrective service calls that fall outside of predetermined parameters to ensure proper resolution and documentation of customer complaint.
• Escalates customer needs outside of defined scope of work and proactively communicate to other departments within Grifols such as Sales, Supply Chain, etc. to assure rapid resolution of issues raised.
• Responsible for accurate and timely documentation in CRM System of all work performed and any technical guidance provided to the customer as per regulatory guidelines.

Field Service Engineer

Scientist

• Assist Case Owners with ad hoc queries
• Review and validate individuals' queries
• Provide supervision of Drug Safety Coordinators
• Manage and perform ICSR submissions and reconciliation
• Prepare regulatory reports and SOPs
• Communicate issues to project team members

Drug Safety Scientist

• Assist in determining the suitability of donors
• Establish rapport with donors to ensure overall customer happiness while ensuring donor confidentiality
• Respond to and assist with handling donor reactions
• Monitor donor and equipment to ensure health of donors and quality of product
• Set up, disconnect, and operate the automated plasmapheresis machines

General

• Perform physical examination and establish medical history to determine donor suitability
• Build rapport with donors to ensure overall customer satisfaction
• Ensure donor and staff confidentiality
• Responsible for donor awareness to potential hazards
• Provide donor education regarding general health and provide counseling regarding unacceptable test results
• Evaluate & manage donor injuries and adverse events
• Perform evaluations of any history of illness or medications to ensure continued donor suitability
• Assist in employee training
• Administer employee Hepatitis Vaccine program

Donor Center Technician

Phlebotomist

Plasma Processor

Phlebotomist

Phlebotomist

Phlebotomist

Phlebotomist

Phlebotomist

Donor Center Technician

Phlebotomist

Field Service Engineer

Drug Safety Scientist

Phlebotomist

EMT/Paramedic – Plasma Donation Center

Plasma Processor