Global Standards Engineer
Griffith Foods
Regional Manager, Student Living Transitions
Greystar
full-time
Posted on:
Origin: • 🇺🇸 United States • Tennessee
Visit company websiteSalary
💰 $95,000 - $105,000 per year
Job Level
Entry Level
About the role
- Verify accuracy of the property transitions process (PTP) in Salesforce and manage addition build out.
- Continuously evaluate regional processes and system workflow; identify improvements and streamline processes.
- Maintain up-to-date and accurate processes in TaskRay/Salesforce PTP and provide feedback to national on PTP SharePoint, Greystar Portal Property Transitions page, training material and supporting documents.
- Work with operations and support team leaders to confirm changes and updates to the process and deploy new transition processes.
- Report on overall process and system success; create and deploy reporting through Salesforce on PTP.
- Mentor and support property transitions coordinators in the region; manage relationships and identify growth opportunities and structure for team members.
- Maintain close relationship with client services to identify client needs and improve exterior view of transition process; attend client calls as needed.
- Initiate and maintain relationships with support service groups and operational teams; provide ongoing national account support and maintain relationships with outside vendors and internal teams.
- Work closely with IT to manage systems/tools used in the transition process; participate in weekly development calls and manage ticket submission and closure related to Salesforce and Helpdesk.
- Keep management apprised of transition process and system updates via status updates and summary reporting.
Requirements
- This is a remote position that requires minimum 50% travel.
- Experience with Salesforce and TaskRay/Salesforce PTP processes.
- Familiarity with SharePoint, Greystar Portal, and supporting documentation/training material.
- Ability to create and deploy reporting through Salesforce on PTP.
- Experience mentoring and supporting regional property transitions coordinators and managing team relationships.
- Ability to work with operations and support service leaders to develop and deploy new transition processes.
- Experience maintaining relationships with client services, outside vendors, and internal teams; attend client calls as needed.
- Experience working with IT to manage systems and tools, participate in development calls, and manage submission/closure of Salesforce/Helpdesk tickets.
- Strong communication, training, and process-improvement skills.
- Vendor management and national account support experience.
