grenke

Customer Experience Specialist

grenke

full-time

Posted on:

Location Type: Office

Location: Guildford • United Kingdom

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About the role

  • Ensure an excellent customer experience as first point of contact
  • Manage phone and email communications
  • Take inbound and outbound calls
  • Handle email queries for all sales branches
  • Perform straightforward administrative tasks
  • Manage the customer portal
  • Interact with various departments

Requirements

  • Previous experience delivering customer support via phone
  • A strong communicator
  • Basic knowledge of financial sector
  • Passion for customer service
  • Exceptional organisational skills
  • Excellent written and verbal communication skills
  • IT literate with a good knowledge of Microsoft Office products
Benefits
  • Health insurance
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportadministrative taskscustomer portal managementphone communicationemail communication
Soft Skills
strong communicatorpassion for customer serviceexceptional organisational skillsexcellent written communicationexcellent verbal communication