Greenwood Hospitality

Director of Food and Beverage

Greenwood Hospitality

full-time

Posted on:

Location Type: Office

Location: Omaha • New York • 🇺🇸 United States

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Salary

💰 $115,000 - $127,000 per year

Job Level

Lead

About the role

  • Plan and manage operations of the Food and Beverage departments to achieve customer satisfaction and quality service while meeting/exceeding financial goals.
  • Position is responsible for short- and long-term planning and the management of the Food & Beverage operations in the front and back of the house.
  • Develop and recommend the budget, marketing plans and objectives and manages within those approved plans.
  • The major areas of responsibility/management include: Catering Operations, Kitchen, Restaurant(s), Room Service and Lounge(s).
  • Participate in total hotel management as a member of the Hotel Executive Committee.
  • Manage the human resources within the division.
  • Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate.
  • Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
  • Implement and manage all company programs (company/franchise) to ensure compliance with the SOPs; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
  • Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
  • Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service.
  • Resolve customer complaints, as appropriate, to maintain a high level of customer satisfaction and quality.

Requirements

  • High School diploma /Secondary qualification or equivalent.
  • Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
  • Requires advanced knowledge of the principles and practices within the food & beverage/hospitality profession.
  • Must have some culinary training and/or experience in a fine dining establishment.
  • Ability to study, analyze and interpret complex activities.
  • Must possess highly developed communication skills to negotiate, convince, sell and influence other managerial personnel, hotel guest(s), and/or corporate clients.
  • Must possess excellent comprehension and hearing skills due to telephone and face-to-face interaction with guests, corporate office and associates.
  • Must have excellent vision for administrative responsibilities (i.e., forecast, purchase orders, budget review and invoice approval).
  • Must possess excellent speech communications for guest, corporate, vendor and associate interaction, 100% of the work day.
  • Must be literate for written guest communication, administrative and Human Resource responsibilities.
  • Requires excellent reading and writing abilities 100% of the work day.
  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays.
Benefits
  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
culinary trainingbudget managementmarketing plan developmentmenu implementationforecastingrecruitmentemployee trainingconflict resolutionsanitation compliancecustomer complaint resolution
Soft skills
communication skillsnegotiationinfluenceproblem-solvingreasoningmotivationtraining abilitiescustomer serviceflexibilityteam collaboration
Certifications
High School diplomaSecondary qualification