Greenwood Hospitality

Operations

• Plan and manage the following functions of the hotel (Front Office, Housekeeping, Laundry, comp F&B) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals
• Position is responsible for short and long term planning and day-to-day operations of the above areas in the hotel
• Develops and recommends the budget, marketing plans and objectives and manages within those approved plans
• Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us
• Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate
• Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations
• Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Comply with emergency organizational procedures and training assigned Departmental Ambassadors to ensure appropriate protection for the hotel quests, staff and company asset
• Promote an accident prevention program to minimize liabilities and related expenses
• Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction
• Assume the responsibilities of the General Manager in his/her absence

Operations Manager

Manager

• Plan and manage the following functions of the hotel F&B to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals.
• Position is responsible for short and long term planning and day-to-day operations of the above areas in the hotel.
• Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.
• Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
• Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
• Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Comply with emergency organizational procedures and training assigned Departmental Ambassadors to ensure appropriate protection for the hotel quests, staff and company asset.
• Promote an accident prevention program to minimize liabilities and related expenses.
• Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.
• Assume the responsibilities of the General Manager in his/her absence.

Food & Beverage Manager

Auditor

• The Front Desk Night Auditor is often the first point of contact and the first impression for guests.
• Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
• Check guests in, issue room keys, and provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in in line with local legislative requirements.
• Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Answer, record and process all guest calls, messages, requests, questions or concerns.
• Record guest preferences in the system.
• Check guests out, including resolving any late or disputed charges.
• Accurately process all cash and credit card transactions using established procedures.
• Issue, control and release guest safe-deposit boxes in line with hotel procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Follow established hotel safety protocols and procedures at all times.
• Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc

Night Auditor

Sales

• Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach
• Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management
• Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan
• Must have own reliable transportation and possess a valid state drivers license in order to make sales calls
• Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth
• Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business
• Follows up on all leads within 48 hours of receipt in an effort to create new business
• Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts
• Continually targets and prospects for new business through telemarketing, individual creativity and innovation
• Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance
• Maintains well-documented, accurate, organized and up-to-date file management system to serve client and employer
• Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction
• Develops customer profiles and maintains an effective trace system, including trace dates and references to best meet client needs

Sales Manager

• Develop and implement comprehensive sales strategies that align with the company’s business objectives.
• Lead, mentor, and manage the sales team to achieve and surpass revenue targets.
• Identify and cultivate key business partnerships, including corporate accounts, travel agencies, and event planners.
• Oversee the sales pipeline, ensuring effective prospecting, lead generation, and conversion strategies.
• Analyze market trends, competitive landscape, and customer insights to identify growth opportunities.
• Collaborate with marketing, revenue management, and operations teams to optimize pricing, promotions, and customer engagement.
• Develop and oversee sales budgets, forecasts, and performance metrics.
• Represent the company at industry conferences, networking events, and trade shows.
• Foster a high-performance sales culture through continuous training, development, and motivation of sales personnel.
• Ensure compliance with company policies, brand standards, and industry regulations.
• Drive revenue growth across group, corporate, SMERF, transient, and special segments.
• Assist with establishing sales KPIs, monitor performance, and implement corrective action plans as needed.
• Oversee sales processes, CRM utilization, reporting, and sales technology adoption.
• Ensure accurate forecasting, pipeline management, and data-driven decision-making.

Vice President of Sales

• Responsible for the development and implementation of the total sales effort of the hotel
• Securing new accounts, maintaining existing accounts, and executing sales and marketing strategies to maximize profitability
• Developing and maintaining relationships with key clients to produce group business, including room sales, F&B sales, and catering/banquet services.
• Attending networking events, developing and maintaining relationships with local community groups and companies
• Conducting site tours
• Maintaining customer database
• Developing contracts and following up with customers
• Developing and managing the departmental budget
• Monitoring sales activity and performance to meet or exceed established profit plans

Director of Sales

Security Engineer

• Patrol hotel premises, including corridors, lobbies, parking areas, and restricted areas to detect and prevent security risks.
• Monitor security cameras and alarm systems; respond promptly to any suspicious activities or breaches.
• Investigate disturbances, emergencies, or accidents and document findings in detailed incident reports.
• Escort guests and employees as needed for safety, especially during late hours or in emergency situations.
• Collaborate with local law enforcement and emergency services when necessary.
• Enforce hotel policies and procedures to ensure compliance with safety and security regulations.
• Respond to guest complaints or requests related to safety with professionalism and discretion.
• Assist in crowd control and access management during events, conferences, or periods of high occupancy.
• Conduct safety checks on fire exits, doors, and emergency equipment.
• Maintain a visible presence to deter theft, violence, or vandalism.

Overnight Security

• Responsible for the development and implementation of the total sales effort of the hotel
• Securing new accounts and maintaining existing accounts
• Executing sales and marketing strategies to maximize profitability while maintaining customer satisfaction
• Developing and maintaining relationships with key clients to produce group business
• Conducting site tours and maintaining customer database
• Developing contracts and following up with customers
• Developing and managing the departmental budget and monitoring sales activity to ensure sales meet or exceed the established profit plan

• Responsible for the development and implementation of the total sales effort of the hotel
• Secure new accounts and maintain existing accounts
• Execute sales and marketing strategies to maximize profitability while ensuring customer satisfaction
• Develop and maintain relationships with key clients to produce group business
• Attend networking events and build relationships with local community groups and trade organizations
• Conduct site tours and maintain customer database
• Develop contracts and follow up with customers
• Manage departmental budget and monitor sales activity

Director of Sales and Marketing

Director

• Plan and manage operations of the Food and Beverage departments to achieve customer satisfaction and quality service while meeting/exceeding financial goals
• Responsible for short and long term planning and the management of the Food & Beverage operations in the front and back of the house
• Develops and recommends the budget, marketing plans and objectives and manages within those approved plans
• Manage the human resources within the division, including recruitment and development of employees
• Direct and oversee hiring, training, empowering, coaching and counseling of employees
• Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives
• Implement and manage all company programs to ensure compliance with the SOPs; includes safety and sanitary regulation
• Market the Food and Beverage outlets and develop and manage the implementation of menus, package deals, promotions, and presentations
• Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel
• Resolve customer complaints to maintain a high level of customer satisfaction and quality.

Director of Food and Beverage

Engineer

• Develop, implement and manage emergency programs for the operation and maintenance of all equipment and physical structures and landscaping in compliance with corporate/franchise standards, local, state and national codes and regulations to protect the assets, guests and employees, to ensure optimum operations, minimize expenses and maximize customer satisfaction
• Position is responsible for the short and long term planning and day-to-day operations of the engineering division
• Recommends the department's budget and capital expenditures and manages expenses within approved budget constraints
• Supervise the implementation of all property and equipment preventive maintenance and repairs, monitor life safety systems and utilities and assist in the administration of the department in compliance with all corporate/franchise standards and local, state and national codes and regulations to protect assets, guests and employees
• Monitor and control expenses
• Develop, implement and manage a preventative maintenance program and negotiate maintenance contracts for the hotel, the grounds and all of the equipment in compliance with corporate/franchise standards and local, state and national codes and regulations to ensure the safety, convenience and satisfaction of all guests, managers and employees to protect the asset and maintain the property in first class condition
• Develop, implement and direct all Emergency Programs; ensure all equipment is maintained, conduct inspections and drills, ensure compliance with all codes and regulations, train all employees and maintain accurate records to ensure a safe environment which protects the asset, guests and employees

Chief Engineer

• THE ASSISTANT BANQUET MANAGER IS RESPONSIBLE FOR TRAINING AND DIRECTING THE BANQUET STAFF IN SERVICING ALL BANQUET ACTIVITIES IN ORDER TO ENSURE A SUCCESSFUL FUNCTION AND REPEAT BUSINESS.
• SUPERVISE THE SETUP OF FUNCTION ROOMS TO INCLUDE PLACEMENT OF LINENS, SILVER, CHINA, AND GLASSWARE ACCORDING TO EVENT ORDER SPECIFICATIONS.
• VISUALLY INSPECT FUNCTION ROOMS AND EQUIPMENT PRIOR TO FUNCTIONS FOR CLEANLINESS, PROPER INVENTORY, AND SET UP.
• VERBALLY COMMUNICATE, IN A CALM, POSITIVE DEMEANOR, DURING THE COURSE OF THE FUNCTION WITH THE KITCHEN, SERVICE, BEVERAGE, CONVENTION SERVICES, AND ENGINEERING STAFF, AS WELL AS THE GUEST HOST TO ENSURE TIMELY EXECUTION OF EVENTS, QUALITY SERVICE, AND ADHERENCE TO ALL APPLICABLE FEDERAL, STATE, LOCAL SAFETY AND HEALTH REGULATIONS AND CORPORATE STANDARDS.
• MEETS AND EXCEEDS THE EXPECTATIONS OF THE AMBASSADORS BY UTILIZING LEADERSHIP SKILLS AND MOTIVATION TECHNIQUES IN ORDER TO MAXIMIZE AMBASSADOR PRODUCTIVITY AND SATISFACTION OF DIRECT REPORTS.
• PROVIDE LEADERSHIP AND DIRECTION IN THE DEVELOPMENT OF AMBASSADORS.
• SUPERVISE CLEAN-UP OF FUNCTION ROOM AND PROPER BREAKDOWN AND STORAGE OF EQUIPMENT.
• ENTER BILLING INFORMATION AT A POINT OF SALE/AUTOMATED SALES SYSTEM IN ORDER TO GENERATE A FINAL GUEST CHECK.
• PROCESS PAYROLL FOR EACH EVENT WHICH INCLUDES THE CALCULATING NUMBER OF HOURS WORKED AND GRATUITY DISTRIBUTION.
• CHECK STAFF ATTENDANCE ACCORDING TO SCHEDULES, ADJUST AND REASSIGN SERVER STATIONS, AS NECESSARY, IN ORDER TO PROVIDE QUALITY SERVICE DURING FUNCTIONS.
• COMMUNICATE BOTH VERBALLY AND IN WRITING TO PROVIDE CLEAR DIRECTION TO STAFF.
• PROMOTE AND FOSTER DIGNITY AND RESPECT IN THE WORKPLACE WITH ALL AMBASSADORS AND DEPARTMENTS.
• COMPLY WITH ATTENDANCE RULES AND BE AVAILABLE TO WORK ON A REGULAR BASIS.
• OTHER DUTIES AS ASSIGNED.
• FOR SMALL BANQUET, COFFEE BREAK FUNCTIONS, THIS INDIVIDUAL WILL BE THE SOLE PERSON TAKING CARE OF THE GUESTS.

Assistant Banquet Manager

• Plan and manage operations of the Food and Beverage departments to achieve customer satisfaction and quality service while meeting/exceeding financial goals.
• Position is responsible for short- and long-term planning and the management of the Food & Beverage operations in the front and back of the house.
• Develop and recommend the budget, marketing plans and objectives and manages within those approved plans.
• The major areas of responsibility/management include: Catering Operations, Kitchen, Restaurant(s), Room Service and Lounge(s).
• Participate in total hotel management as a member of the Hotel Executive Committee.
• Manage the human resources within the division.
• Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate.
• Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
• Implement and manage all company programs (company/franchise) to ensure compliance with the SOPs; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
• Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
• Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service.
• Resolve customer complaints, as appropriate, to maintain a high level of customer satisfaction and quality.