Greenwood Hospitality

General

• Play an important role in delivering an exceptional luxury guest experience.
• Ensure all in-room minibars are fully stocked, clean, organized, and accurately inventoried.
• Responsible for replenishing food and beverage items and maintaining inventory controls.
• Ensure all minibar products meet the hotel's quality standards.
• Contribute directly to guest satisfaction, operational efficiency, and revenue generation for the hotel.

Mini Bar Attendant

• Play a crucial role in delivering exceptional service to our guests.
• Provide a memorable dining and drinking experience by serving cocktails and beverages.
• Maintain thorough knowledge of our drink menu, including ingredients and preparation methods.
• Ensure the bar area is clean, organized, and well-stocked.
• Handle cash and process payments accurately while adhering to hotel policies.
• Complete other duties as assigned by supervisor.

Cocktail Server

• Coordinate, plan, and supervise all facets of the restaurant including food production, preparation, and presentation
• Ensure a safe and sanitary work environment that conforms to food service standards and regulations
• Deliver quality products in a competitive and profitable environment
• Supervise human resources in the production and preparation areas of the restaurant kitchen
• Monitor food presentation and labor costs
• Assist in the creation, planning, and costing of menus and daily specials
• Perform special projects and other responsibilities as assigned

Chef De Cuisine

Guest Services

• Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote “preferred” guest program and provide recognition and benefits to all current members.
• Accept payment for guests’ accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested.
• Promptly respond to and resolve guest complaints.
• Answer telephone promptly and properly being polite, courteous, and friendly.
• Be knowledgeable and helpful about the local area, the hotel and hotel services.
• Follow all applicable Company Standard Operating Procedures.
• Perform other assignments as directed by the General Manager.

Guest Services Supervisor

Inspector

• Maximize customer satisfaction by providing neat and clean customer rooms through supervision of the housekeeper/room cleaners.
• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms.
• Ensures that all rooms have been cleaned by checking room cleaners worksheets.
• Notifies front desk accordingly.
• Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards.
• Keeps record of room checkouts/stay overs, submits records to housekeeping every day.
• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms.
• Prepares maintenance work orders regarding replacement or repair of furniture, fixtures, etc.
• Assures completion by following through on orders.
• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes.
• Checks early morning make-up rooms and coordinates cleaning of guest rooms for proper prioritization of customer requests.

Housekeeping Inspector

• Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues.
• Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
• Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas.
• Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls.
• Replaces towels, soaps and all room amenities and restocks literature.
• Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
• Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs.
• Strips bed of all linen and remakes with fresh.
• Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies.
• Secures and maintains custody of equipment, keys and supplies.

Housekeeper

Manager

• Oversees nightly bar operations
• Manages staff and ensures guest satisfaction
• Controls inventory and maintains compliance
• Creates menus and manages budgets