GreenSlate

Senior Account Manager

GreenSlate

full-time

Posted on:

Location Type: Remote

Location: California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $90,000 - $110,000 per year

Job Level

Senior

About the role

  • Serve our Enterprise clients as their single point of accountability, building strong relationships across all levels of their organization
  • Lead and coordinate a dedicated, cross-functional pod (Technical Account Management, Accounting Success, Implementation), providing operational direction and prioritization
  • Conduct quarterly business reviews for strategic alignment and satisfaction
  • Monitor and report on Enterprise health, usage, and KPIs to proactively identify risks and opportunities
  • Manage complex escalations and coordinate timely, cross-functional responses
  • Develop strategies for business expansion and secure long-term renewals
  • Maintain and facilitate a dedicated Slack channel and lead daily standups/weekly reviews for pod alignment and support coordination
  • Deeply understand Enterprise-specific needs, complex workflows, compliance, and custom integrations
  • Advocate for client needs in product discussions
  • Facilitate new service introductions to clients
  • Collaborate with Sales on retention/renewals, aiming for 3+ sales-qualified opportunities per quarter
  • Oversee coverage planning within the pod to ensure seamless client support during team member absences
  • Track and ensure adherence to Enterprise SLAs (e.g., 2-hour priority response)
  • Participate in client and industry events
  • Provide quarterly performance feedback to functional managers regarding pod members' success contributions

Requirements

  • At least eight (8) years of experience in account management, client success, or relationship management roles, with entertainment industry experience strongly preferred
  • Proven track record of managing high-value, complex client relationships at the executive level
  • Demonstrated experience leading cross-functional teams
  • Excellent communication and presentation skills
  • Strategic thinker with strong business acumen and the ability to identify growth opportunities
  • Deep understanding of enterprise production workflows, accounting processes, and payroll operations preferred
  • Exceptional organizational and project management skills with the ability to coordinate multiple priorities simultaneously
  • Strong problem-solving abilities with a proactive, solutions-oriented mindset
  • Experience with CRM systems (HubSpot preferred) and business intelligence tools
  • Ability to thrive in a fast-paced environment and manage high-pressure situations with professionalism
  • Natural relationship builder with a genuine, trustworthy personality
  • Collaborative leadership style with the ability to motivate and coordinate team members across departments
  • Data-driven decision maker comfortable with metrics, reporting, and performance analysis
Benefits
  • Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
  • Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
  • Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
  • Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
  • A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient successrelationship managementcross-functional team leadershipproject managementbusiness intelligenceenterprise production workflowsaccounting processespayroll operationsKPI monitoring
Soft Skills
communication skillspresentation skillsstrategic thinkingbusiness acumenorganizational skillsproblem-solvingproactive mindsetrelationship buildingcollaborative leadershipdata-driven decision making