Greenlight Planet

Security Analyst

• Plan and execute internal cyber security audits and control reviews across applications, infrastructure, and business processes.
• Document findings, assess risk and impact, and track remediation through closure with respective teams.
• Conduct security due diligence for vendors and third parties: review security questionnaires, certifications, and technical controls to ensure they meet organizational requirements.
• Identify and track vendor risks, recommend mitigation measures, and support contractual security requirements where needed.
• Work with stakeholders to maintain and test business continuity and disaster recovery (BCP/DR) plans.
• Plan, coordinate, and document tabletop exercises and technical BCP/DR drills, track and follow up on corrective actions.
• Maintain up‑to‑date security policies, standards, procedures, and guidelines, ensuring alignment with NIST CSF, ISO 27001, and relevant regulations.
• Prepare regular reports and dashboards on audit findings, risk status, BCP drill outcomes, vendor risk posture, and ISMS/NIST CSF progress for management.
• Maintain and update the cyber risk register, working with control owners and business stakeholders to identify, assess, and prioritize risks.
• Perform risk assessments (likelihood/impact), propose risk treatment options (mitigate, accept, transfer, avoid), and track treatment plans to closure.
• Develop and deliver cyber security awareness sessions and targeted training for employees, including phishing awareness, secure handling of data, and role‑based security topics.
• Create clear, engaging communication materials (presentations, FAQs, quick guides) to improve security culture.

Cyber Risk Analyst

Full-stack Engineer

• Work with engineering, automation, and data teams to work on various infrastructure requirements.
• Designing modular and efficient GitOps CI/CD pipelines, agnostic to the underlying platform.
• Managing AWS services for multiple teams.
• Managing custom data store deployments like sharded MongoDB clusters, Elasticsearch clusters, and upcoming services.
• Deployment and management of Kubernetes resources.
• Deployment and management of custom metrics exporters, trace data, custom application metrics, and designing dashboards, querying metrics from multiple resources, as an end-to-end observability stack solution.
• Set up incident response services and design effective processes.
• Deployment and management of critical platform services like OPA and Keycloak for IAM.
• Advocate best practices for high availability and scalability when designing AWS infrastructure, observability dashboards, implementing IAC, deploying to Kubernetes, and designing GitOps CI/CD pipelines.

Software Engineer – Infrastructure

Call Center Representative

• Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
• Receive customer queries and ensure these are resolved promptly.
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimize defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues.
• Building and maintaining good customer relationships regarding the diversity of the customer base.
• Report to the call center team managers issues raised from customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.

Contact Center Executive, Samburu Speaking

Contact Center Executive, Rendile Speaking

Contact Center Executive, Degodia Speaking

Contact Center Executive, Gabra Speaking

Contact Center Executive, Boran Speaking

Analyst

• Review portfolio, credit, and collections performance to identify risk patterns and areas for improvement.
• Develop statistical models and testing frameworks (such as A/B testing) to improve credit policies.
• Design, track, and interpret Key Performance Indicators (KPIs) aligned with business priorities.
• Provide clear data insights to inform business planning and direction.
• Contribute to customer segmentation work and survey design to refine credit strategies.
• Monitor portfolio performance and strategic programs, identifying potential issues early to keep initiatives on track.
• Present insights to both technical and non-technical stakeholders in a clear and structured way.
• Translate complex statistical findings into practical business recommendations.
• Develop dashboards and reporting tools using Looker.
• Identify opportunities to simplify reporting and automate recurring data workflows.
• Contribute to the development of scalable data tools that improve operational efficiency.