Greenlight Planet

Engineer

• Review component- and circuit-level issues using tools such as multimeters and oscilloscopes.
• Troubleshoot and diagnose faults in PCBs, boost/buck converters, inverters, and embedded electronic systems.
• Identify underlying causes of inverter and solar system issues and contribute to improving product reliability.
• Maintain clear and well-structured troubleshooting records and failure databases.
• Identify potential quality concerns and contribute to corrective and preventive actions with local and global teams.
• Conduct field visits to assess customer-reported issues, review faulty units, and provide timely feedback.
• Work closely with the aftersales team to improve troubleshooting approaches and repair efficiency.
• Contribute to technical training sessions to strengthen diagnostic and repair capabilities.

Failure Analysis Engineer

IT Support

• - Review portfolio performance to identify drivers of low ARPU and design interventions that improve customer payment behaviour, product utilisation, and retention.
• - Work closely with sales and customer success teams to implement customer-level interventions addressing payment issues, product usage gaps, or operational constraints.
• - Monitor cohort performance and develop forward-looking insights to guide sales, marketing, and credit strategies.
• - Oversee the design and implementation of field recovery operations to reclaim LPG cylinders and equipment from churned or non-paying customers.
• - Develop efficient recovery playbooks that balance cost management, customer experience, and asset protection.
• - Work with field teams to track recovery KPIs and implement ongoing improvements.
• - Develop simple, scalable underwriting, collections, and repossession processes suited to the PAYG LPG business model.
• - Assist with fraud identification and investigation processes, working closely with field teams to review and resolve incidents.
• - Conduct regular field visits to review processes, address escalations, and guide recovery and credit staff.
• - Track and report on key credit indicators, recovery rates, and portfolio performance metrics.
• - Ensure adherence to company credit policies and relevant regulatory standards.
• - Prepare practical field reports that inform operational adjustments and business planning.

LPG Credit Manager

Analyst

• Review portfolio, credit, and collections performance to identify risk patterns and areas for improvement.
• Develop statistical models and testing frameworks (such as A/B testing) to improve credit policies.
• Design, track, and interpret Key Performance Indicators (KPIs) aligned with business priorities.
• Provide clear data insights to inform business planning and direction.
• Contribute to customer segmentation work and survey design to refine credit strategies.
• Monitor portfolio performance and strategic programs, identifying potential issues early to keep initiatives on track.
• Present insights to both technical and non-technical stakeholders in a clear and structured way.
• Translate complex statistical findings into practical business recommendations.
• Develop dashboards and reporting tools using Looker.
• Identify opportunities to simplify reporting and automate recurring data workflows.
• Contribute to the development of scalable data tools that improve operational efficiency.

Failure Analysis Engineer

LPG Credit Manager

Lead Analyst – Portfolio Insights