Greenlight Planet

• Manage and ensure timely and accurate preparation and filing of all Kenyan statutory tax returns, including Corporate Income Tax (CIT), Value Added Tax (VAT), Withholding Tax (WHT), and Pay As You Earn (PAYE), in compliance with Kenya Revenue Authority (KRA) requirements, including eTIMS/TIMS.
• Provide in-depth tax guidance on local business operations, new product launches, intercompany transactions, and the related tax implications.
• Act as the primary liaison with the KRA, managing tax audits, investigations, objections, and appeals while working with external counsel where required.
• Oversee the computation of current and deferred tax provisions for financial reporting (IFRS/GAAP).
• Coordinate with local finance teams and external advisors in Uganda, Tanzania, Zambia, Malawi, Mozambique, and Madagascar to ensure timely and accurate local tax filings and compliance.
• Develop and implement effective East and Southern Africa tax strategies that optimize tax efficiency while maintaining compliance with domestic and regional tax regulations, including the goals of EAC harmonization.
• Manage and review regional Transfer Pricing (TP) documentation to ensure compliance with local regulations and regional consistency while minimizing the risk of inter-jurisdictional disputes.
• Provide guidance on the tax implications of cross-border transactions, services, and the movement of goods and personnel across East and Southern Africa.
• Monitor regional tax legislation and proactively assess its impact on business operations, ensuring appropriate actions are implemented where required.
• Identify and implement improvements to tax processes, controls, and technology to increase efficiency and accuracy.
• Work closely with Finance HQ, local Finance teams, Legal, and business unit managers across the region.
• Prepare and present detailed tax memoranda, policy documents, and training materials for finance and operational teams.
• Mentor and provide technical guidance to junior finance team members on tax matters.

Tax Manager

Marketing

• Execute regional trade marketing initiatives in line with country and regional marketing plans.
• Contribute to the rollout of campaigns, promotions, product launches, and seasonal marketing activities.
• Coordinate field activation activities including roadshows, market activations, community events, retail promotions, and shop activations.
• Ensure timely deployment and visibility of all marketing materials across the region.
• Monitor campaign execution and provide regular performance feedback and recommendations.
• Contribute to localized marketing initiatives based on customer and agent insights.
• Ensure Sun King branding standards are consistently maintained across all retail and shop touchpoints.
• Conduct regular retail audits across Sun King shops and retail partner locations.
• Monitor product display quality, POSM deployment, pricing visibility, and overall retail presentation.
• Identify visibility gaps and implement corrective actions to improve customer experience and conversion.
• Contribute to new shop openings, branding installations, merchandising improvements, and retail refresh initiatives.
• Ensure products are prominently displayed and aligned with approved merchandising guidelines.
• Spend a minimum of 70% of working time in the field engaging customers, agents, retailers, shop teams, and sales representatives.
• Gather customer feedback and identify emerging needs, concerns, and opportunities.
• Collect agent insights regarding merchandising, customer objections, product performance, financing considerations, and market opportunities.
• Conduct market monitoring and provide insights on pricing, promotions, visibility, and market activities.
• Capture customer testimonials, success stories, and field observations that strengthen marketing effectiveness.
• Submit structured weekly and monthly field insight reports to the Senior Marketing Manager.
• Build strong relationships with agents, retailers, shop teams, and sales representatives.
• Provide frontline teams with marketing materials, campaign toolkits, and activation resources.
• Ensure agents and retailers are aware of ongoing campaigns, promotions, product launches, and customer offers.
• Assist in training agents and retailers on product benefits, customer engagement techniques, and campaign execution.
• Identify high-performing agents and retailers for recognition and engagement initiatives.
• Gather regular feedback from frontline teams to improve marketing effectiveness and customer experience.
• Execute local customer engagement initiatives that increase awareness, consideration, and product demand.
• Contribute to customer education programmes that increase knowledge of Sun King's products and financing solutions.
• Coordinate community outreach initiatives, roadshows, referral programmes, and grassroots marketing activities.
• Increase participation in regional events and activations.
• Ensure all activations are delivered to a high standard and aligned with Sun King's brand guidelines.
• Collect activation feedback and performance data to improve future initiatives.
• Manage regional inventory of marketing materials and branding assets.
• Coordinate distribution and replenishment of POSM and activation materials.
• Track asset utilization and effectiveness across shops and retail locations.
• Ensure marketing materials are maintained in good condition and deployed according to plan.
• Maintain accurate records of asset allocation and usage.
• Track and report all trade marketing activities, retail audits, activation outcomes, and field observations.
• Monitor key metrics including:**
• Retail compliance**
• Branding visibility**
• Activation reach**
• Customer engagement**
• Opportunity generation**
• Agent participation**
• Campaign execution quality
• Contribute to ROI measurement for regional marketing initiatives.
• Provide weekly and monthly reports highlighting achievements, emerging opportunities, recommended actions, and areas requiring attention.
• Opportunities generated through field activities.
• Quality and effectiveness of campaign execution.
• Marketing asset accountability and utilization.
• Accuracy and timeliness of reporting.
• Stakeholder engagement and cross-functional teamwork.

Trade Marketing Associate

Social Media Manager

• Customer Engagement & Assistance: Monitor and promptly address customer inquiries, comments, and messages across platforms like Facebook, Twitter, Instagram, TikTok, LinkedIn, and emerging social media channels. Provide genuine, solutions-oriented assistance that addresses customer needs while maintaining Sun King’s voice and tone.
• Customer-Centric Prospect Management: Identify, qualify, and engage potential customers through social media interactions. Monitor prospects by providing clear information, guidance, and encouragement to advance them through the sales journey.
• Cross-Functional Partnership: Partner closely with the sales and customer experience teams to ensure the smooth handover of qualified prospects and to address any escalated customer concerns, creating a seamless experience from initial contact to conversion and beyond.
• Brand Advocacy: Represent Sun King’s mission and values in all online interactions. Uphold our dedication to access, sustainability, and empowerment by fostering positive digital engagements that reinforce confidence and devotion within the Sun King community.
• Efficiency & Reporting: Provide timely, consistent assistance and document interactions through detailed call notes, reports, and data logs. Escalate complex issues to relevant teams for expert resolution while keeping track of ongoing trends in customer feedback and recurring concerns.

Customer Service Executive – Social Media

Product Manager

• Conduct in-depth surveys and interviews with customers and agents across target markets and customer segment to identify the most desirable features, specifications, and improvements for new phone models.
• Synthesize findings into structured, prioritized market requirement briefs segmented by geography and customer type, to serve as inputs into device development
• Identify and maintain a list of the most relevant competitive phone models for use as benchmarks in lab testing, based on market positioning and customer alternatives
• Define hardware and OS benchmarking criteria — both quantitative (e.g. performance, battery life, RF signal quality) and qualitative (e.g. user experience, build quality, ergonomics)
• Define field trial requirements for market validation, including survey instruments, success metrics, and clear pass/fail criteria
• Write an integrated field trial plan that consolidates requirements from the Business Unit, Hardware & Software Engineering teams into a single, cohesive document
• Organize and manage field trials end-to-end: site selection, participant training, sales enablement, survey deployment, and results reporting
• Report issues surfaced during trials — from customers, field teams, and the Contact Center — to the Hardware & Software Engineering teams promptly and in full detail upon discovery, to support their technical tracking and resolution processes
• Ensure market-side inputs (survey results, customer feedback, field observations) are fed back to the Hardware & Software Engineering teams in a format that supports their end-to-end technical review and model approval process.
• Maintain alignment with the Engineering teams on project status, schedule milestones, and known technical risks for each device under evaluation from to time.
• Escalate delays or blockers that affect market validation timelines to relevant stakeholders promptly
• Serve as the primary point of contact for all device programmes, ensuring Business Unit requirements are clearly communicated and tracked through to launch.
• Serve as the central owner of post-launch product feedback for all currently used phone models, covering both hardware and software performance in the field
• Systematically collect and consolidate feedback and improvement suggestions from all relevant internal touchpoints — including the Contact Center, After-Sales team, and field sales teams — into a structured, regularly updated feedback log
• Dissect consolidated feedback to identify recurring issues, patterns, and prioritised improvement opportunities across hardware, Android OS, and MDM software layers.
• Share structured findings with the Engineering teams in a clear, actionable format; ensure feedback is tied to specific models, software versions, and affected customer segments where possible.
• Track the status of all flagged issues and requested improvements through to resolution; maintain visibility on progress and hold relevant engineering teams accountable to agreed timelines
• Support the planning and deployment of hardware and software upgrades arising from field feedback
• Lead end-of-life decision-making and planning for existing phone models, coordinating with Commercial, Engineering & Operations stakeholders on timing, transitions, and downstream commercial impacts.

Product Manager – Mobile Devices

• Work with stakeholders including customers, agents, operations, field teams, and business leads to identify workflow pain points.
• Document opportunities as structured briefs rather than simple ticket descriptions.
• Use AI to synthesize inputs, identify patterns, and convert ambiguity into actionable solutions.
• Build working proofs‑of‑concept using LLM APIs, automation tools, or lightweight scripts.
• Validate whether an AI‑first approach solves the problem effectively.
• Ship quickly and learn even faster.
• Create sharp, handoff‑ready documentation such as use cases, flow charts, PRDs, and system requirements.
• Use AI in documentation workflows but ensure accuracy by catching errors that AI may introduce.
• Coordinate releases, manage testing, and track adoption.
• Resolve stakeholder queries and issues through WhatsApp, ticketing tools, and email.
• Own rollout sequencing and ensure readiness across teams.
• Identify repetitive business processes and automate them using reliable tools.
• Perform regular analytics to track, monitor, and drive product usage.
• work closely with cross‑functional groups and the development team throughout the product lifecycle.
• Keep stakeholders informed at every stage.
• Travel as required to Sun King markets, including Kenya, Uganda, Nigeria, Myanmar, and Tanzania.

Associate Product Manager

Data Engineer

• ETL/ELT Pipeline Development: Build, and maintain scalable data pipelines using AWS. Implement both batch and incremental load patterns for BI reporting and application data needs.
• Real-Time Data Streaming: Develop and manage real-time data ingestion pipelines using Kafka. Ensure low-latency, fault-tolerant data flow for critical business workflows.
• Workflow Orchestration: Build, schedule, and monitor end-to-end data workflows using Apache Airflow. Manage dependencies, retries, and alerting for production DAGs.
• Data Warehouse Management: Administer and optimize Amazon Redshift clusters including schema design, query performance tuning, distribution/sort keys, and vacuuming to ensure high availability and cost efficiency.
• Data Quality & Observability: Implement automated data quality checks at ingestion and transformation stages. Define validation rules, build alerting for anomalies and discrepancies, and establish SLAs to ensure stakeholders can trust the data they use.
• API Integrations: Integrate third-party and internal REST APIs into data pipelines to pull operational and product data into the warehouse.
• Cloud Cost Optimization: Monitor and right-size data processing and storage resources across S3, EMR, Redshift, EC2, and Lambda. Proactively identify inefficiencies and propose cost-saving improvements.
• BI & Analytics Collaboration: Partner with the BI team to align data models, preprocessing logic, and Redshift schema design with reporting and dashboard needs.

Machine Learning Engineer

• Research, design, train, and productionize deep learning models for speech/audio (ASR, speaker diarization, audio classification, TTS, noise suppression) and computer vision (detection, segmentation, classification, video understanding) use cases.
• Architect training pipelines capable of handling large-scale datasets, manage data preprocessing, augmentation, and versioning workflows.
• Select and adapt state-of-the-art architectures (Transformers, CNNs, RNNs, diffusion models, etc.) and fine-tune or distill pre-trained models for production constraints.
• Optimize models for inference - quantization, pruning, knowledge distillation - targeting latency, throughput, and memory budgets on CPU/GPU/edge hardware.
• Work with software engineers to integrate models into production systems, design APIs and microservices for model serving.
• Define and track evaluation benchmarks, monitor model performance in production, and drive continuous improvement cycles.
• Stay current with research literature, evaluate and implement relevant SOTA techniques, contribute to internal technical forums.

Call Center Representative

• Work closely with the team, motivating and coaching them
• Hosting 1-2-1’s and team meetings.
• Keeping up to date with business development and new product lines.
• Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
• Ensure training and development plans are maintained for all team members.
• Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved.
• Manage the fair and consistent application of performance management and disciplinary measures as necessary.
• Manage and inspire a team of customer service agents to deliver excellent levels of team performance and customer satisfaction.
• Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team.
• Work with the management team to identify and deliver positive change and business efficiencies.
• Deliver the allocated part of the operation within budgets, service levels and business targets.
• Escalate any appropriate problems to senior management.
• Highlight operational risks and areas for improvement.

Team Manager – Call Center Operations

Sales

• After-Sales Service Management
• Ensure timely resolution of customer complaints, warranty claims, and service requests.
• Monitor service turnaround time (TAT) and implement improvements.
• Coordinate with technical teams, partners, and third-party service providers to deliver quality replacements, repairs/maintenance.
• Team Leadership
• Supervise, mentor & guide the after-sales executives, technicians, and support staff.
• Conduct training sessions to enhance team customer handling and technical troubleshooting skills. Drive professional growth within the team, mentoring individuals to develop valuable skill sets.
• Warranty & Spare Parts Coordination
• Oversee warranty administration, including approvals, rejections, and documentation.
• Manage spare parts inventory, ensuring availability and cost efficiency.
• Liaise with internal & external stakeholders for timely spare parts procurement.
• Customer Relationship Management
• Maintain strong relationships with key clients, addressing escalations proactively.
• Conduct customer feedback surveys and implement service improvements.
• Ensure compliance with service level agreements (SLAs).
• Systems and process design: Coordinate with technology teams to ensure company systems meet customer service needs, including applications. Develop new processes to transform current service operations more efficiently.
• Drive Operational Efficiency: Based on the global aftersales strategy, define and manage the coordination of the long-range strategic plans for the aftersales business based on future business growth. Maximise efficiency and profitability for the service department within Madagascar, in line with the current offerings and the projected business growth. Meet KPIs, including service level timelines and customer net promoter scores.
• Reporting & MIS: Prepare and provide periodic reports on after-sales performance.
• Identify bottlenecks and implement process optimizations.
• Ensure compliance with company policies and industry regulations.
• Any other business as assigned by your supervisor.

Solar After-Sales Technical Manager

Application Engineer

• Own Application security responsibility for assigned business functions by performing threat modeling, architecture reviews, penetration testing, secure coding programs, and vulnerability management.
• Perform manual penetration testing and vulnerability assessments on web applications, APIs, and android mobile applications
• Perform security reviews for AI‑native products, models, pipelines, and inference services.
• Onboard applications into the SSDLC program and be a security point of contact for the application product.
• Own security incident response for product-layer issues, define remediation plans, and track fixes through to closure
• Integrate and tune SAST/DAST/IAST/SCA tools in CI/CD, create custom rules where needed and actively triage false positives.
• Review and harden cloud infrastructure — Kubernetes RBAC, pod security, network policies, Istio service mesh, Keycloak/OIDC configurations, and IAM across AWS, DigitalOcean, GCP, and Firebase
• Communicate vulnerabilities and risk clearly to developers, product managers, and leadership — in language that drives actionable results
• Conduct Application security trainings for engineers, product managers etc

Application Security Engineer

Security Analyst

• Plan and execute internal cyber security audits and control reviews across applications, infrastructure, and business processes.
• Document findings, assess risk and impact, and track remediation through closure with respective teams.
• Conduct security due diligence for vendors and third parties: review security questionnaires, certifications, and technical controls to ensure they meet organizational requirements.
• Identify and track vendor risks, recommend mitigation measures, and support contractual security requirements where needed.
• Work with stakeholders to maintain and test business continuity and disaster recovery (BCP/DR) plans.
• Plan, coordinate, and document tabletop exercises and technical BCP/DR drills, track and follow up on corrective actions.
• Maintain up‑to‑date security policies, standards, procedures, and guidelines, ensuring alignment with NIST CSF, ISO 27001, and relevant regulations.
• Prepare regular reports and dashboards on audit findings, risk status, BCP drill outcomes, vendor risk posture, and ISMS/NIST CSF progress for management.
• Maintain and update the cyber risk register, working with control owners and business stakeholders to identify, assess, and prioritize risks.
• Perform risk assessments (likelihood/impact), propose risk treatment options (mitigate, accept, transfer, avoid), and track treatment plans to closure.
• Develop and deliver cyber security awareness sessions and targeted training for employees, including phishing awareness, secure handling of data, and role‑based security topics.
• Create clear, engaging communication materials (presentations, FAQs, quick guides) to improve security culture.

Cyber Risk Analyst

Full-stack Engineer

• Work with engineering, automation, and data teams to work on various infrastructure requirements.
• Designing modular and efficient GitOps CI/CD pipelines, agnostic to the underlying platform.
• Managing AWS services for multiple teams.
• Managing custom data store deployments like sharded MongoDB clusters, Elasticsearch clusters, and upcoming services.
• Deployment and management of Kubernetes resources.
• Deployment and management of custom metrics exporters, trace data, custom application metrics, and designing dashboards, querying metrics from multiple resources, as an end-to-end observability stack solution.
• Set up incident response services and design effective processes.
• Deployment and management of critical platform services like OPA and Keycloak for IAM.
• Advocate best practices for high availability and scalability when designing AWS infrastructure, observability dashboards, implementing IAC, deploying to Kubernetes, and designing GitOps CI/CD pipelines.