Solar After-Sales Technical Manager

Greenlight Planet

After-Sales Manager leading operations in Madagascar to ensure customer satisfaction and efficient service delivery. Overseeing warranty management, spare parts coordination, and team mentorship.

Posted 6/14/2026full-timeAntananarivo • 🇲🇬 MadagascarSeniorLeadWebsite

About the role

Key responsibilities & impact

After-Sales Service Management
Ensure timely resolution of customer complaints, warranty claims, and service requests.
Monitor service turnaround time (TAT) and implement improvements.
Coordinate with technical teams, partners, and third-party service providers to deliver quality replacements, repairs/maintenance.
Team Leadership
Supervise, mentor & guide the after-sales executives, technicians, and support staff.
Conduct training sessions to enhance team customer handling and technical troubleshooting skills. Drive professional growth within the team, mentoring individuals to develop valuable skill sets.
Warranty & Spare Parts Coordination
Oversee warranty administration, including approvals, rejections, and documentation.
Manage spare parts inventory, ensuring availability and cost efficiency.
Liaise with internal & external stakeholders for timely spare parts procurement.
Customer Relationship Management
Maintain strong relationships with key clients, addressing escalations proactively.
Conduct customer feedback surveys and implement service improvements.
Ensure compliance with service level agreements (SLAs).
Systems and process design: Coordinate with technology teams to ensure company systems meet customer service needs, including applications. Develop new processes to transform current service operations more efficiently.
Drive Operational Efficiency: Based on the global aftersales strategy, define and manage the coordination of the long-range strategic plans for the aftersales business based on future business growth. Maximise efficiency and profitability for the service department within Madagascar, in line with the current offerings and the projected business growth. Meet KPIs, including service level timelines and customer net promoter scores.
Reporting & MIS: Prepare and provide periodic reports on after-sales performance.
Identify bottlenecks and implement process optimizations.
Ensure compliance with company policies and industry regulations.
Any other business as assigned by your supervisor.

Requirements

What you’ll need

Top marks at a top 5 Regional or globally recognised University with a degree in engineering or other relevant disciplines.
An advanced degree is welcome
8+ years of experience in after-sales services support in the electronic consumer goods/renewable energy, or mobile industry
Demonstrated experience managing the After Sales Service department in a target-driven role.
Excellent verbal and written communication skills with the ability to distil information and understand how to communicate to different audiences to get results.
Passionate about customer service and resolving their issues
The ability to maintain calm under pressure
Efficiency and organizational skills
Critical Thinker: Powerful ability to structure problems and drive towards solutions even in ambiguous situations
Entrepreneurial Spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills, and presence of mind.
Demonstrates humility
Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven individual.

Benefits

Comp & perks

Professional growth in a dynamic, rapidly expanding, high-social-impact industry
An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

after-sales service managementcustomer complaint resolutionwarranty administrationspare parts inventory managementprocess optimizationreportingtechnical troubleshootingservice level agreements (SLAs)KPI managementcustomer feedback analysis

Soft Skills

team leadershipmentoringcommunication skillscustomer serviceorganizational skillscritical thinkingproblem-solvingcalm under pressureentrepreneurial spirithumility