Product Manager – Mobile Devices

Greenlight Planet

Product Manager handling mobile devices’ market lifecycle at Sun King. Collaborating on product features and validation processes with cross-functional teams across different regions.

Posted 6/24/2026full-time🇰🇪 KenyaMid-LevelSeniorWebsite

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Hard Skills

product managementmarket strategydevice QAdevice acceptance testingtechnical product validationdata analyticsfield trialsmarket validation programmesbenchmarking criteriacustomer feedback synthesis

Soft Skills

analytical skillscross-functional collaborationwritten communicationverbal communicationproject managementproblem-solvingorganizational skillsattention to detailstakeholder managementcritical assessment

Tools & Technologies

ExcelODM processeslab testingsurvey instrumentssuccess metricsfeedback logtechnical test reportssoftware release notesfield sales toolscustomer relationship management

Certifications & Qualifications

Bachelor's degreeHigher National Diploma

Industry Keywords

mobile devicesconsumer electronicshardware performancesoftware performanceuser experiencemarket positioningdevice developmentengineering collaborationcommercial impactspost-launch feedback

Tech Stack

Tools & technologies

Android

About the role

Key responsibilities & impact

Conduct in-depth surveys and interviews with customers and agents across target markets and customer segment to identify the most desirable features, specifications, and improvements for new phone models.
Synthesize findings into structured, prioritized market requirement briefs segmented by geography and customer type, to serve as inputs into device development
Identify and maintain a list of the most relevant competitive phone models for use as benchmarks in lab testing, based on market positioning and customer alternatives
Define hardware and OS benchmarking criteria — both quantitative (e.g. performance, battery life, RF signal quality) and qualitative (e.g. user experience, build quality, ergonomics)
Define field trial requirements for market validation, including survey instruments, success metrics, and clear pass/fail criteria
Write an integrated field trial plan that consolidates requirements from the Business Unit, Hardware & Software Engineering teams into a single, cohesive document
Organize and manage field trials end-to-end: site selection, participant training, sales enablement, survey deployment, and results reporting
Report issues surfaced during trials — from customers, field teams, and the Contact Center — to the Hardware & Software Engineering teams promptly and in full detail upon discovery, to support their technical tracking and resolution processes
Ensure market-side inputs (survey results, customer feedback, field observations) are fed back to the Hardware & Software Engineering teams in a format that supports their end-to-end technical review and model approval process.
Maintain alignment with the Engineering teams on project status, schedule milestones, and known technical risks for each device under evaluation from to time.
Escalate delays or blockers that affect market validation timelines to relevant stakeholders promptly
Serve as the primary point of contact for all device programmes, ensuring Business Unit requirements are clearly communicated and tracked through to launch.
Serve as the central owner of post-launch product feedback for all currently used phone models, covering both hardware and software performance in the field
Systematically collect and consolidate feedback and improvement suggestions from all relevant internal touchpoints — including the Contact Center, After-Sales team, and field sales teams — into a structured, regularly updated feedback log
Dissect consolidated feedback to identify recurring issues, patterns, and prioritised improvement opportunities across hardware, Android OS, and MDM software layers.
Share structured findings with the Engineering teams in a clear, actionable format; ensure feedback is tied to specific models, software versions, and affected customer segments where possible.
Track the status of all flagged issues and requested improvements through to resolution; maintain visibility on progress and hold relevant engineering teams accountable to agreed timelines
Support the planning and deployment of hardware and software upgrades arising from field feedback
Lead end-of-life decision-making and planning for existing phone models, coordinating with Commercial, Engineering & Operations stakeholders on timing, transitions, and downstream commercial impacts.

Requirements

What you’ll need

5+ years in product management, or market strategy in mobile devices or consumer electronics.
Bachelors or Higher National Diploma from a reputable institution in Engineering or similar background
Familiarity with ODM and device development processes.
Experience designing and running structured field trials or market validation programmes.
Track record of cross-functional collaboration across engineering, software and commercial teams
Hands-on experience in device QA, device acceptance testing, or technical product validation — able to write precise, testable hardware and software acceptance,
**Skills:**
Good analytical skills — able to synthesize qualitative and quantitative customer inputs into clear, prioritized recommendations
Comfortable reading and interpreting technical test reports, lab results, and software release notes; able to ask informed questions of engineering teams and critically assess their responses
Excellent written and verbal communication; able to produce crisp requirement documents, integrated plans, and executive-ready reports
Structured project management; able to coordinate multiple concurrent workstreams across geographies and time zones
Good Excel skills on data analytics and familiarity with relevant excel formulas.

Benefits

Comp & perks

**- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.