Greenhouse Software

Customer Success Manager

• Lead, coach, and develop a team of Customer Success Managers supporting Enterprise accounts.
• Set clear goals, KPIs, and expectations; monitor performance and drive accountability.
• Foster a high-performing, collaborative team culture focused on impact, growth, and continuous improvement.
• Own and evolve Enterprise CS best practices across onboarding, adoption, health, renewals, and expansion.
• Partner closely with Sales, Product, and Support to align on account strategy and customer outcomes.
• Surface and synthesize customer feedback to inform product and go-to-market decisions.
• Use customer data and insights to proactively identify risks and opportunities across the portfolio.
• Build and deliver enablement programs to strengthen Enterprise CS skills (executive communication, value articulation, risk management).
• Ensure the team stays current on product updates, industry trends, and customer use cases.
• Monitor customer health, usage, and engagement across Enterprise accounts.
• Provide regular reporting and insights on customer outcomes, retention, and team performance.
• Translate data into actionable recommendations for leadership.

Customer Success Team Lead

Recruitment

• Conduct critical job searches for various teams across locations, owning the process from kick-off to close
• Understand and apply data effectively, positively impacting the Talent Acquisition team's overall metrics
• Develop strong hiring manager partnerships and empower informed decision-making
• Build and execute targeted sourcing strategies in adherence with our internal standards
• Ensure an excellent candidate experience throughout each of your interview processes
• Collaborate with other members of the People team to share best practices and drive continuous improvement
• Communicate Greenhouse's value and mission to candidates and internal stakeholders
• Identify and suggest process improvements to enhance recruiting effectiveness

Senior Talent Acquisition Manager

• Deliver end-to-end recruitment, balancing speed with rigour
• Partner with hiring managers to understand needs, shape role profiles and advise on the hiring process
• Attract and nurture high-quality talent, using skilled outbound sourcing methods
• Drive exceptional candidate experience at every stage
• Deliver data-driven insights, dashboard and hiring reports
• Contribute to process improvements to drive efficiencies and candidate experience
• Leverage AI tools to optimise sourcing, screening and workflow automations
• Support employer brand initiatives and content creation
• Enable a robot and an inclusive hiring process

Customer Success Team Lead

Senior Talent Acquisition Manager

Talent Acquisition Partner