Greenheck Group

Application Engineer

• Aid product support team on moderately complex technical support via phone and e-mail
• Develop and communicate solutions for unique applications including design and special pricing
• Gather information and provide resolution to complex field problems
• Maintain working knowledge of industry codes and standards to determine product needs and requirements
• Responsible for highlighting and communicating key selling points of our current products for delivery to our sales teams and customers
• Identify opportunities for process improvement and work to implement where applicable
• Maintain familiarity with competitor’s products and identify opportunities
• Develop, organize and present trainings to internal and external customers both onsite and offsite
• Participate in offsite events including planning, set-up, and customer interactions
• May provide mentoring, training, indirect supervision of other team members, or may have direct reports

Application Engineer I/II

Software Engineer

• Develop, modify, and maintains application software to support both the internal and external business processes.
• Meets with analysts and project leaders to understand requirements and timelines.
• Maintain existing code under close guidance from team.
• Perform unit testing on programming changes.
• Document program revisions.
• Develop application and training documentation for software that is clear, succinct, accurate, and appropriately detailed.
• Assist in the creation or maintenance of application installation and troubleshooting guides for programs designed/developed.
• Troubleshoot day-to-day application issues and provides debugging support as needed.
• Test and identify best solutions and create solution documents.
• Provide support as needed in case of outages, job failures, implementations, etc.
• With guidance from systems analysts and potentially other developers, is able to understand and translate system requirements/technical specifications in the development process.
• Understands functional business requirements and deliverables for assigned work.
• Breaks down work into simple tasks, thinks through technical implementation.
• Assists in formulating and defining system scope and objectives through research and fact-finding to develop or modify basic applications.
• May be asked to participate on project teams along with business analysts and end-users.
• May work with other developers on code related tasks.
• Frequently communicates with the business/system analysts/other developers in the development process to discuss the system specifications and gain a better understanding of the business processes.
• Participates in meetings with business personnel who work in another area of the company.
• Involved in technical discussions with other developers.
• Communicates issues with team members.
• Does not hesitate to work directly with others; communicates any roadblocks they encounter with team members; does not hesitate to voice concerns.
• Minimum travel is required

Application Developer I

SDET

• Assemble prototype units to print specifications from internal customers and fabricate parts, as necessary.
• Provide guidance and oversight to test/lab techs.
• Perform testing in multiple areas of air, sound, vibration, balance, motor, high temperature and/or structural.
• Understand the intent of the test standards to provide more insightful analysis.
• Document test results to provide to internal customers and external third parties (i.e. AMCA / UL).
• Assist in the evaluation of test information to determine additional tests need on the unit and interpret the data to form conclusions.
• Provide test data to internal and external customers in paper or electronic format.
• Give correlation to past testing by showing past test data conclusions (i.e. Multiple graphs) to aid in the current test data conclusions.
• Assist with preventative maintenance for test stand, including monitoring for replacement parts.
• Keep work area clean and safe for co-workers and visitors.
• Following established timelines for project completion.
• Frequent communication with internal customers regarding testing schedule.

Test Engineering Specialist

Full-stack Engineer

• Develop new product designs and redesigns in coordination with sales, marketing and manufacturing functions.
• Prepare bill-of-materials on new and changed designs and special design requests under direction of design team.
• Oversee the release of design into production, including any necessary testing and training required for implementing new or changed designs.
• Evaluate complex material selection, cost analysis, and vendors as required to implement new designs.
• Review, along with purchasing personnel, the selection and specification of new purchased component parts for product designs.
• Oversee the prototyping and testing of new designs, including the interpretation of test results.
• Conduct testing and reviewing of new designs, interpreting test data and recommending and/or implementing necessary corrective action based on test data.
• Interface with agencies associated with certifying products (AMCA, UL, etc.).
• Lead technical consultation internally to sales and marketing personnel and externally to customers.
• Maintain close contact with the shop floor and listen to the problems and ideas.
• Make recommendations on prioritizing the shop floor feedback and collaborate with team on execution.
• Maintain and improve current documentation to the minimum of set standards for production, manufacturing, and engineering.
• Visit job sites to review installation and/or design problems and make a determination and resolve the situation.
• Lead/facilitate in value engineering/design for manufacturing assembly on individual products to continually improve the cost efficiency of design and manufacturing processes.
• May lead any/all external agency approval (i.e., U.L. AMCA).

Product Engineer II

• Aid product support team on moderately complex technical support via phone and e-mail for both internal and external salespeople in the areas of product selection and application.
• Develop and communicate solutions for unique applications including design and special pricing.
• Gather information and provide resolution to complex field problems.
• Maintain working knowledge of industry codes and standards to determine product needs and requirements.
• Responsible for highlighting and communicating key selling points of current products for delivery to sales teams and customers.
• Identify opportunities for process improvement and work to implement where applicable.
• Develop, organize and present trainings to internal and external customers both onsite and offsite.

Application Engineer II

• Aid product support team on technical support via phone and e-mail for both internal and external salespeople in the areas of product selection and application.
• Develop and communicate solutions for basic product applications under direct supervision.
• Gather information and provide resolution to complex field problems.
• Document service calls to record data on product questions and field issues.
• Organize and present trainings to internal and external customers both onsite and offsite.

Application Engineer I – Tech Support

Business Analyst

• Assist in identifying, defining and tracking projects in the business unit as it relates to systems.
• Work with supervisor to prioritize and support system related projects that could directly correlate to customer satisfaction either internal or external.
• Take ownership of projects and work with the necessary individuals throughout the lifecycle of the project from concept to completion.
• Work closely with the Corporate IT teams to assist in the definition of system requirements.
• Support process improvements and assist in the definition and implementation of corporate IT initiatives impacting the business unit.
• Communicate programming needs to the centralized IT department and work closely with Programmers and/or IT Analysts to implement changes in an efficient and timely manner.