Greenheck Group

Account Manager

• Manage and develop an assigned sales territory to achieve sales targets
• Maintain and build strong business relationships with key customers
• Sell, promote and market Greenheck Group products
• Develop and manage a sales plan to increase sales effectiveness
• Provide product quotes to customer Engineering and Purchasing teams
• Maintain regular contact with customers and provide updates
• Work directly with Business Unit team members regarding product questions
• Proactively seek out purchasing decision makers
• Attend trade shows and product shows
• Travel as needed within the assigned territory

Application Engineer

• Provide assistance to product support team on moderately complex technical support via phone and e-mail for both internal and external salespeople in the areas of product selection and application.
• Develop and communicate solutions for unique applications including design and special pricing.
• Gather information and provide resolution to complex field problems.
• Maintain working knowledge of industry codes and standards to determine product needs and requirements.
• Responsible for highlighting and communicating key selling points of our current products for delivery to our sales teams and customers.
• Work with internal and external parties to ensure sold projects are completed - including but not limited to managing & communicating lead times, shipping & logistics support and services coordination.
• Be the liaison between field & factory technical support to ensure any field issues are communicated and solved efficiently.
• Work with engineers, Account Managers and other internal teams to provide the best KVS solution for individual and national projects utilizing our proprietary software.
• Identify opportunities for process improvement and work to implement where applicable.
• Maintain familiarity with competitor’s products and identify opportunities.
• Develop, organize and present trainings to internal and external customers both onsite and offsite.
• Participate in offsite events including planning, set-up, and customer interactions May participate in industry related associations.
• May provide mentoring, training, indirect supervision of other team members, or may have direct reports.
• Document service calls to record data on product questions and field issues.

Application Engineer II

Sales Engineer

• Manage and develop an assigned sales territory to achieve sales targets, order volume, and profitability goals
• Maintain and build strong business relationships with key customers using knowledge of Greenheck’s products, applications, and CAPS software
• Listen to and understand customer needs, challenges, and opportunities to provide innovative and cost-effective solutions
• Sell, promote and market Greenheck products according to customer requirements
• Develop and manage a sales plan to increase sales effectiveness within the assigned territory
• Provide product quotes in CAPS to customer Engineering and Purchasing teams
• Maintain regular contact with customers including updates on new products, resolving issues, and providing potential solutions and design changes
• Work directly with Business Unit team members regarding product questions and Special Design Requests (SDR’s)
• Work with inside sales to clarify quantity and order status information
• Proactively seek out purchasing decision makers and develop business relationships
• Present product and service capabilities, promote facility visits, and attend trade shows and industry functions
• Travel within the assigned Las Vegas/Phoenix territory as needed
• Perform Voice of Customer activities and provide feedback regarding territory potential and financial goals
• Act as mentor for Account Managers and support Sr. Account Manager efforts; assist in contract negotiations and provide technical/application assistance to consultants

Executive Sales Engineer

• Provide assistance to product support team on moderately complex technical support via phone and e-mail for both internal and external salespeople in the areas of product selection and application.
• Develop and communicate solutions for unique applications including design and special pricing.
• Gather information and provide resolution to complex field problems; may include travel for onsite support.
• Maintain working knowledge of industry codes and standards to determine product needs and requirements.
• Highlight and communicate key selling points of current products for delivery to sales teams and customers.
• Work with internal and external parties to ensure sold projects are completed, including managing & communicating lead times, shipping & logistics support and services coordination.
• Serve as liaison between field & factory technical support to ensure field issues are communicated and solved efficiently.
• Work with engineers, Account Managers and other internal teams to provide KVS solutions for projects.
• Identify opportunities for process improvement and implement where applicable.
• Develop, organize and present trainings to internal and external customers both onsite and offsite; participate in offsite events and industry associations.
• May provide mentoring, training, indirect supervision of other team members, or may have direct reports.
• Document service calls to record data on product questions and field issues.

Engineer

• Develop new controls product designs and redesigns in coordination with sales, marketing, service, and manufacturing functions.
• Ensure products meet control design functionality of required points of operation and design intent.
• Assist in the identification of controls strategies for optimal use of product applications.
• Review, clarify, and validate deliverables to both internal and external customers.
• Develop bill of materials, complete IAN, and communicate translation requirement related to new or changed designs.
• Support the transition from design into production, including testing and training required for implementing new or changed designs.
• Evaluate components for quality, reliability and performance and make recommendations to engineering and purchasing.
• Participate in value engineering projects to continually improve designs and processes.
• Provide technical support via phone and e-mail for both internal and external customers including product selection and application.
• Provide content for the development and updating of product literature and maintain accurate documentation on design changes.
• Assist in presenting training seminars internally and externally and support prototyping and testing of new designs.
• Review/evaluate returned goods and determine root cause of failures and disposition of materials.
• Participate in cross functional project teams as the representative SME for Controls Engineering.

Account Manager

Application Engineer II

Executive Sales Engineer

Application Engineer II

Controls Engineer I