Greenheck Group

General

• Owns the service lifecycle from vendor PO generation through job closeout.
• Coordinates with internal/external stakeholders across Sales, vendors, contractors, and customers to align requirements and deliverables.
• Serves as the primary customer-facing contact, proactively communicating status and providing updates and independently resolving routine customer issues.
• Tracks and reports on project activity to identify trends, risks and improvement opportunities.
• Collaborates with vendors/contractors for timely service delivery.
• Manages, negotiates and documents routine change orders within defined authority limits.
• Reviews and independently resolves routine invoice discrepancies.
• Troubleshoots, evaluates, and resolves moderately complex issues.

Service Specialist I

Application Engineer

• Provide assistance to product support team on technical support via phone and e-mail
• Develop and communicate solutions for basic product applications under direct supervision
• Gather information and provide resolution to complex field problems
• Understand and interpret industry codes and standards to determine product needs and requirements
• Assist with highlighting and communicating key selling points of our current products
• Identify opportunities for process improvement and work to implement where applicable
• Organize and present trainings to internal and external customers both onsite and offsite
• Manage basic individual projects in accordance with predetermined completion dates
• Document service calls to record data on product questions and field issues

Application Engineer I/II

Sales

• Travel to visit representatives in assigned region for trainings, meetings, events, and overall relationship building
• Participate in the coordination of on-site and external customer visits and representative trainings within the designated sales region
• Participate in customer dinners, product trainings, and other events which will include some evenings and weekends
• Support other Regional Managers as needed during customer visits
• Develop and implement strategic plans and initiatives to improve performance and effectiveness of assigned representatives
• Develop, communicate, and manage sales targets with assigned representatives
• Analyze the performance of assigned representatives, provide feedback, and address poor performance
• Participate in the evaluation, selection, and onboarding of new representatives
• Provide feedback to the appropriate business units on market and product opportunities
• Maintain familiarity with competitor's products, pricing, promotion, and placement in the market
• Participate in and support marketing programs to promote products and create value-added services
• Collaborate with the sales support team as needed
• Confidently deliver engaging, in-person presentations to internal and external audiences

Regional Sales Manager

Procurement

• As a Strategic Sourcing Director for Greenheck Group you provide strategic leadership across Sourcing Systems, Trade Compliance, International Sourcing, and Sourcing Transformation.
• Responsible for developing and executing enterprise-wide strategies that align with corporate and divisional priorities.
• Leads transformational initiatives that modernize sourcing capabilities, including systems and SAP optimization, AI-enabled automation, trade compliance programs, and global sourcing strategies.
• Partner closely with sourcing leaders across business units to provide platforms, processes, governance, and capabilities that support material procurement and supplier management activities across the enterprise.
• Guides leaders and teams responsible for critical global suppliers, international sourcing programs, and compliance activities, ensuring continuity, scalability, risk mitigation, and alignment with group-level and strategic objectives.
• Directly accountable for managing annual international sourcing spend exceeding $80M and influencing sourcing strategies across the company’s $600M+ global supply chain footprint.

Strategic Sourcing Director – International Sourcing, Trade Compliance, Systems

Accountant

• Prepare journal entries, account reconciliations, and financial reporting in accordance with GAAP
• Lead monthly balance sheet reconciliations and maintain financial statement accuracy
• Support budgeting, forecasting, and variance analysis for corporate shared service functions
• Analyze financial results and provide recommendations to improve business performance
• Manage capital expenditure reporting, project tracking, and post-audit analysis
• Administer capital planning systems, dashboards, and financial reporting tools
• Support cash management, bank reconciliations, and allocation processes
• Identify and implement accounting process improvements that increase efficiency and accuracy
• Maintain internal controls and support audit and compliance requirements
• Partner with business leaders to provide financial analysis and strategic guidance
• Support annual audit activities and external auditor requests
• Mentor new team members and contribute to continuous improvement initiatives

Corporate Accountant

Engineer

• Optimize factory costs, quality, and customer service through manufacturing processes
• Coordinate and implement training initiatives to support manufacturing
• Purchase and implement tooling and equipment for daily operations
• Provide technical support for manufacturing processes and equipment
• Recommend design and process changes to improve manufacturability
• Implement improvements to material utilization and machinery efficiency
• Influence management decisions relating to budgeting and capacity planning
• Participate in Lean and safety initiatives
• Manage projects with predetermined completion dates
• Support production and manufacturing to optimize quality and efficiency

Manufacturing Engineer I/II

• Respond to customer inquiries related to order status, shipping issues, and order changes
• Provide customer service support for technical and process related requests from customers and sales teams
• Coordinate with production and internal teams to align on order schedules and delivery requirements
• Partner closely with Account Managers to support accounts and maintain strong customer relationships
• Use CRM and internal systems to track orders, update account details, and manage workflows
• Proactively monitor accounts and projects to prevent delays or disruptions
• Resolve customer issues quickly by collaborating across internal teams and driving solutions

Sales Account Specialist

• Responsible for the development and management of the designated sales region
• Serve as the primary point of contact and relationship owner between the assigned representatives and the company
• Travel to visit representatives in assigned region for trainings, meetings, and relationship building
• Participate in customer dinners, product trainings, and other events
• Develop and implement strategic plans to improve performance of assigned representatives
• Analyze and manage sales targets with assigned representatives
• Provide feedback to the appropriate business units on market and product opportunities

• Aid product support team on moderately complex technical support via phone and e-mail for both internal and external salespeople in the areas of product selection and application.
• Develop and communicate solutions for unique applications including design and special pricing.
• Gather information and provide resolution to complex field problems.
• Maintain working knowledge of industry codes and standards to determine product needs and requirements.
• Develop, organize and present training to internal and external customers both onsite and offsite.
• Participate in offsite events including planning, set-up, and customer interactions.

Application Engineer II/Sr

Designer

• Assist in the design and development of products, machinery or tooling
• Conceptualize, design and develop new products, parts, machinery or tooling
• Perform work under minimal supervision regarding creation of complex drawings
• Oversee and prepare bill-of-materials on new and changed designs
• Significant involvement in the prototyping and testing of new designs
• Provide support to sales and marketing staff by creating submittal drawings
• Assist in the cost analysis process and submitting design proposals

Designer III

Account Manager

• Managing and developing an assigned sales territory to achieve sales targets
• Maintaining and building strong business relationships with key customers
• Selling, promoting, and marketing different Greenheck Group products
• Developing and managing a sales plan to increase sales effectiveness
• Providing product quotes in CAPS to customer Engineering and Purchasing teams
• Maintaining regular contact with customers for updates and resolving issues
• Working with Business Unit team members regarding product questions
• Collaborating with the inside sales team to clarify customer inquiries
• Seeking out purchasing decision makers to develop relationships
• Delivering collaboration efforts by presenting product highlights
• Exploring opportunities to sell additional products to existing customers
• Promoting facility visits with strategic customers and partners
• Attending trade shows and industry functions