GREEN SHIRTS

Customer Service, Part-time

GREEN SHIRTS

part-time

Posted on:

Location Type: Hybrid

Location: Wien • Austria

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 €650 - €1,500 per month

About the role

  • You provide active support to our team in B2C customer service and back-office operations, contributing to the smooth running of our processes.
  • You take ownership of tasks, bring forward ideas, and ensure daily operations are carried out efficiently and reliably.
  • Customer care, maintenance of our online store, coordination with partners, and support for marketing and sales activities.
  • Handling customer tickets and returns in the B2C area.
  • Monitoring and tracking orders in the backend (including payment status, delayed or partially delivered orders, review and maintenance of canceled orders).
  • Responsible for professional complaint management and service-oriented, solution-focused customer communication.
  • Communication with fulfillment and print partners regarding B2C orders.
  • Point of contact for affiliate agencies, participation in meetings, and verification of affiliate commissions.
  • Maintenance of the B2C shop: creating new products, managing sale items (activation/deactivation, price updates), and updating/correcting product descriptions.
  • Maintenance of the inventory management system (WAWI), including updating order analyses, stock levels, and product reorders.
  • Ordering in-house and third-party products and obtaining documents from various partners.
  • Planning and creating B2C newsletters (topic selection, promotions, off-topics, recommendations).
  • Preparing settlements for design sales and sub-shops.

Requirements

  • Some experience in customer service, back-office, or e-commerce is an advantage.
  • Confident use of online store platforms and inventory/ERP systems.
  • Structured and reliable working style with a strong sense of responsibility.
  • Ability to work independently and strong organizational skills.
  • Strong communication skills and a service-oriented manner toward customers and partners.
  • Comfortable working with numbers and data (e.g., for settlements and stock maintenance).
  • Basic knowledge of newsletter marketing is a plus.
  • Interest in and affinity for new technologies and using various software solutions (esp. AI).
  • Very good German and good English, both spoken and written.
Benefits
  • A key role in the development and scaling of the company.
  • High degree of creative freedom and the opportunity to take on responsibility.
  • Dynamic and creative work environment in a sustainable startup with an international outlook.
  • Flexible home-office and remote work options.
  • Attractive social benefits and modern working conditions.
  • A modern, authentic company culture — professional but relaxed.
  • No strict dress code. What matters most is a genuine interest in sustainability topics related to fashion, materials, and innovation.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceback-office operationse-commerceinventory managementorder trackingcomplaint managementnewsletter marketingdata analysisproduct managementpayment processing
Soft Skills
ownershiporganizational skillscommunication skillsservice-orientedindependencereliabilityresponsibilityproblem-solvingcreativityteam collaboration