GREEN SHIRTS

Customer Service, Back-Office (Part-time)

GREEN SHIRTS

part-time

Posted on:

Location Type: Hybrid

Location: Vienna • Austria

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Salary

💰 €650 - €1,500 per month

About the role

  • You will actively support our team in B2C customer service and back-office areas
  • You will take ownership of tasks, contribute your own ideas, and ensure that our daily processes are implemented efficiently and reliably.
  • In the B2C customer service & back-office position the focus is on supporting our customers, maintaining our online shop, coordinating with partners, and assisting with marketing and sales activities.
  • Handling customer tickets and returns in the B2C area
  • Monitoring and tracking orders in the backend (including payment status, delayed or partially delivered orders, review and maintenance of cancelled orders)
  • Responsibility for professional complaint management and service-oriented, solution-focused customer communication
  • Communication with fulfillment and printing partners regarding B2C orders
  • Point of contact for affiliate agencies, participation in meetings, and monitoring affiliate commissions
  • Maintaining the B2C shop: adding new products, managing sale items (activation/deactivation, price updates), updating and correcting product descriptions
  • Maintaining the merchandise management system (WAWI), including updating order analyses, stock levels, and product reorders
  • Ordering own-brand and third-party products and obtaining documents from various partners
  • Planning and creating B2C newsletters (topic ideation, campaigns, off-topic content, recommendations)
  • Preparing settlements/invoices for design sales and sub-shops

Requirements

  • Initial experience in customer service, back-office, or e-commerce is an advantage
  • Confident use of online shop systems and merchandise management/ERP systems
  • Structured and reliable working style with a high sense of responsibility
  • Self-reliant and strong organizational skills
  • Strong communication skills and a service-oriented manner with customers and partners
  • Comfortable working with numbers and data (e.g., for invoicing and inventory management)
  • Basic knowledge of newsletter marketing is a plus
  • Interest in and affinity for new technologies and the use of various software solutions (esp. AI)
  • Excellent German skills and good English skills, both written and spoken.
Benefits
  • A key role in the further development and scaling of the company
  • Broad scope to shape your role and the opportunity to take responsibility
  • Dynamic and creative working environment in a sustainable startup with an international perspective
  • Flexible home-office and remote work options
  • Attractive social benefits and modern working conditions
  • We cultivate a modern, authentic working culture – professional but relaxed.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceback-officee-commercemerchandise managementERP systemsnewsletter marketinginventory managementorder managementcomplaint managementdata analysis
Soft Skills
organizational skillscommunication skillsservice-orientedreliable working styleself-relianthigh sense of responsibilitysolution-focusedteam collaborationcreativityattention to detail