Customer Service – Part-time, Back Office
GREEN SHIRTS
part-time
Posted on:
Location Type: Hybrid
Location: Wien • Austria
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Salary
💰 €650 - €1,500 per month
About the role
- You actively support our team in B2C Customer Service & Back Office
- You take ownership of tasks, contribute your own ideas, and ensure that our daily processes are executed efficiently and reliably
- Handling customer tickets and returns in the B2C area
- Monitoring and tracking orders in the backend
- Responsible for professional complaint management and service-oriented, solution-focused customer communication
- Communicating with fulfillment and print partners regarding B2C orders
- Point of contact for affiliate agencies, attending meetings and checking affiliate commissions
- Maintenance of the B2C shop: adding new products, reviewing sale items, updating and correcting product descriptions
- Maintenance of the ERP/WMS (WAWI), including updating order analyses, stock levels and product reorders
- Planning and creating B2C newsletters
- Preparing settlements for design sales and sub-shops
Requirements
- Initial experience in customer service, back office or e-commerce is an advantage
- Confident use of online shop systems and ERP/WMS
- Structured and reliable working style with a strong sense of responsibility
- Ability to work independently and strong organizational skills
- Strong communication skills and a service-oriented approach toward customers and partners
- Comfortable working with numbers and data (e.g., invoicing and inventory maintenance)
- Basic knowledge of newsletter marketing is an advantage
- Interest and affinity for new technologies and the use of various software solutions (esp. AI)
- Very good German and good English skills, both written and spoken
Benefits
- Wide scope for shaping your role and the opportunity to take on responsibility
- Dynamic and creative working environment in a sustainable startup with an international outlook
- Flexible home office and remote work options
- Attractive social benefits and modern working conditions
- We foster a modern, authentic company culture — professional yet relaxed
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceback officee-commercecomplaint managementorder trackingdata analysisnewsletter marketinginventory maintenanceproduct managementERP/WMS
Soft skills
ownershiporganizational skillscommunication skillsservice-orientedsolution-focusedindependencestructured working stylereliabilityresponsibilityteam collaboration