Graybar

Sales

• Lead the design, implementation, and continuous improvement of sales training and development programs.
• Establish development pathways that support career progression within sales roles.
• Manage sales onboarding and readiness programs to ensure consistent experiences across locations.
• Deliver instructor-led training, virtual learning, workshops, and cohort-based learning experiences.
• Utilize a variety of learning methodologies including classroom instruction, coaching, role plays, simulations, AI-enabled practice, and on-the-job learning.
• Providing coaching and performance support to sales trainees and sales professionals.
• Partner with sales managers to strengthen coaching effectiveness and reinforce learning in the field.
• Support learners through structured development plans, readiness assessments, and milestone reviews.
• Coordinate training schedules, cohorts, assessments, and learning activities.
• Ensure training programs are executed consistently across districts and business units.

Contract Sales Trainer

General

• Handle the quotations process from the time you receive the request to the time you submit the quote to the customer.
• Communicate with Graybar sales representatives, customer service representatives, customers and manufacturer representatives to gather needed details to create your quotes.
• Prepare cost estimates of material.
• Contact factories and representatives to obtain cost information.
• Collaborate with sales representatives and customer service representatives.
• Form relationships with customers and suppliers to provide on-time and accurate quotations.
• Compare manufacturers’ bills of material to ascertain and price any differences for complete comparisons.

Quotations Specialist – Power Distribution

• Support the sales of high-tech automation and control products and work with branch personnel to identify opportunities for products to satisfy customer needs.
• Specify products to meet customer requirements and needs.
• Recommend inventory of automation products.
• Inform sales staff and customers of new developments in automation and related products technology.
• Provide technical services to customers for the operation and maintenance of automation equipment.
• Provide technical support of automation and control products to customer and Company personnel and new product updates.

Technical Specialist – Industrial Automation

Account Executive

• Develop new prospects and maintain contacts with established customers for the purpose of selling Company products.
• Meet or exceed assigned annual gross margin budget by promoting and selling products to more complex accounts in assigned territory.
• Handle customer complaints promptly and effectively, and report potential claims.
• Keep management informed of local competition and market conditions.
• Carry out sales and merchandise programs as directed, and recommend new items for stock.
• Maintain current customer records, files, and reports of business transactions; assist in collection of past due accounts.
• Participate in training sessions, trade shows, and sales meetings as requested.
• Demonstrate products after sale when necessary.

Outside Sales Representative – Broadband

• Develop and grow customer accounts
• Handle customer inquiries promptly and effectively
• Maintain up-to-date and accurate customer records
• Participate in training sessions, trade shows and sales meetings
• Earn uncapped commissions plus a base salary
• Meet or exceed assigned annual sales and margin budgets

Sales Representative – Industrial

Account Manager

• Implement strategy to increase sales and profits from key accounts.
• Identify opportunities to improve productivity.
• Understand customer business needs and work closely with our supplier partners to help find solutions to meet those needs.
• Give presentations on new products, answer questions on products and Company services.
• Attain or exceed sales and profit budget.

Account Manager – Industrial Automation

Manager

• Develop and implement business plans that allow the Company to achieve its financial and service goals
• Manage all resources to achieve desired results within the branch
• Design and implement programs to maximize net profit and return on sales
• Initiate new and improve existing programs to support meeting or exceeding financial and productivity performance metrics
• Monitor customer service levels, and take action to improve service as needed
• Monitor inventory levels, and promote the sale of obsolete and overstocked material
• Oversee preparation of branch budget, and monitor actual performance to ensure branch achieves objectives
• Manage employees and delegate effectively through key positions
• Monitor activities to ensure compliance with government regulations and organizational policies and procedures
• Develop and maintain business relationships with current and potential customers and suppliers
• Monitor competitive conditions in the territory, and recommend changes as necessary to gain market share in new areas
• Develop and implement strategic plans to ensure long-term market share and profitability growth

Branch Manager

• Target and aggressively pursue new Corporate Account customers.
• Coordinate needs of specific customers.
• Coordinate activities with key suppliers.
• Identify opportunities at assigned potential accounts, and communicate those opportunities to appropriate employees.
• Transition new accounts to Business Management.
• Develop key relationships with assigned accounts.

Strategic Account Manager – Electrical

Product Manager

• Own and prioritize the custom-agent product backlog in Azure DevOps – write user stories, define acceptance criteria, and sequence work across O2C and P2P agent opportunities based on hours-saved, error-reduction, and adoption potential.
• Lead deep discovery with O2C and P2P process owners, shared-services leaders, and frontline users – map current-state workflows, quantify manual effort, and identify the agent opportunities with the highest business value relative to build complexity.
• Lead sprint planning, backlog refinement, and sprint reviews with the mixed internal + Microsoft delivery team; accept completed work and make scope decisions within sprints.
• Define acceptance criteria for agentic AI features that account for model accuracy, confidence thresholds, tool/action selection, and the iterative nature of agent behavior – understanding that agent outputs are probabilistic and that "good enough to ship" requires thoughtful guardrails.
• Design and optimize human-in-the-loop workflows – determining where human review is required, where it can be streamlined, and how to build user trust in agent-generated outputs and actions.
• Manage the Microsoft partnership for custom agents – coordinate with Microsoft solution architects and engineers on Azure AI Foundry capabilities, roadmap dependencies, and reference architectures; inform build-vs-buy-vs-extend decisions.
• Define and govern the Maker program for Microsoft Copilot Studio: publish reusable templates and design patterns, set security and data-access guardrails, define the criteria that trigger a governance review, and approve agents that cross those risk lines before they ship to production.
• Run the Makers Community of Practice – office hours, monthly demo days, a shared pattern library, case-study capture, and recognition for top makers; grow the community's capability over time.
• Run the Power Users Community of Practice for Microsoft 365 Copilot – curriculum, function-specific use-case libraries (sales, customer service, administration), enablement events, and a feedback loop into Microsoft on capability gaps.
• Partner with HR and Learning & Development to co-build the training curricula for both communities of practice – Copilot Studio fundamentals, design patterns, and governance for makers; role-specific Microsoft 365 Copilot adoption and prompt-craft training for power users.
• Embed curricula into Graybar's existing learning paths so generative-AI skill-building scales beyond the CoPs.
• Participate in AI governance activities – ensure responsible-AI principles, data-privacy requirements, and Graybar's AI policies are reflected in both custom agents and citizen-developer outputs.
• Drive scaling and adoption – plan rollouts across districts, functions, and personas; measure adoption metrics; manage change across diverse user populations.
• Collaborate with the AI engineering team and Microsoft partners to define data requirements, evaluate model and agent performance, and prioritize improvements based on business impact.
• Define and track product KPIs: FTE-equivalent hours saved across O2C and P2P, custom agents shipped to production, Copilot Studio agents in active use, maker-community growth and engagement, Copilot license adoption and active usage among power users, and downstream business outcomes (cycle-time reduction, error-rate reduction, customer-experience signals).
• Manage stakeholder communication – regularly update O2C and P2P process owners, shared-services leadership, function leaders in sales/customer service/administration, and executive sponsors on portfolio progress, agent roadmap, and community-of-practice outcomes.