Graybar

Account Manager

• Implement strategy to increase sales and profits from key accounts.
• Identify opportunities to improve productivity.
• Understand customer business needs and work closely with our supplier partners to help find solutions to meet those needs.
• Give presentations on new products, answer questions on products and Company services.
• Attain or exceed sales and profit budget.

Account Manager – Industrial Automation

Manager

• Develop and implement business plans that allow the Company to achieve its financial and service goals
• Manage all resources to achieve desired results within the branch
• Design and implement programs to maximize net profit and return on sales
• Initiate new and improve existing programs to support meeting or exceeding financial and productivity performance metrics
• Monitor customer service levels, and take action to improve service as needed
• Monitor inventory levels, and promote the sale of obsolete and overstocked material
• Oversee preparation of branch budget, and monitor actual performance to ensure branch achieves objectives
• Manage employees and delegate effectively through key positions
• Monitor activities to ensure compliance with government regulations and organizational policies and procedures
• Develop and maintain business relationships with current and potential customers and suppliers
• Monitor competitive conditions in the territory, and recommend changes as necessary to gain market share in new areas
• Develop and implement strategic plans to ensure long-term market share and profitability growth

Branch Manager

• Target and aggressively pursue new Corporate Account customers.
• Coordinate needs of specific customers.
• Coordinate activities with key suppliers.
• Identify opportunities at assigned potential accounts, and communicate those opportunities to appropriate employees.
• Transition new accounts to Business Management.
• Develop key relationships with assigned accounts.

Strategic Account Manager – Electrical

Product Manager

• Own and prioritize the custom-agent product backlog in Azure DevOps – write user stories, define acceptance criteria, and sequence work across O2C and P2P agent opportunities based on hours-saved, error-reduction, and adoption potential.
• Lead deep discovery with O2C and P2P process owners, shared-services leaders, and frontline users – map current-state workflows, quantify manual effort, and identify the agent opportunities with the highest business value relative to build complexity.
• Lead sprint planning, backlog refinement, and sprint reviews with the mixed internal + Microsoft delivery team; accept completed work and make scope decisions within sprints.
• Define acceptance criteria for agentic AI features that account for model accuracy, confidence thresholds, tool/action selection, and the iterative nature of agent behavior – understanding that agent outputs are probabilistic and that "good enough to ship" requires thoughtful guardrails.
• Design and optimize human-in-the-loop workflows – determining where human review is required, where it can be streamlined, and how to build user trust in agent-generated outputs and actions.
• Manage the Microsoft partnership for custom agents – coordinate with Microsoft solution architects and engineers on Azure AI Foundry capabilities, roadmap dependencies, and reference architectures; inform build-vs-buy-vs-extend decisions.
• Define and govern the Maker program for Microsoft Copilot Studio: publish reusable templates and design patterns, set security and data-access guardrails, define the criteria that trigger a governance review, and approve agents that cross those risk lines before they ship to production.
• Run the Makers Community of Practice – office hours, monthly demo days, a shared pattern library, case-study capture, and recognition for top makers; grow the community's capability over time.
• Run the Power Users Community of Practice for Microsoft 365 Copilot – curriculum, function-specific use-case libraries (sales, customer service, administration), enablement events, and a feedback loop into Microsoft on capability gaps.
• Partner with HR and Learning & Development to co-build the training curricula for both communities of practice – Copilot Studio fundamentals, design patterns, and governance for makers; role-specific Microsoft 365 Copilot adoption and prompt-craft training for power users.
• Embed curricula into Graybar's existing learning paths so generative-AI skill-building scales beyond the CoPs.
• Participate in AI governance activities – ensure responsible-AI principles, data-privacy requirements, and Graybar's AI policies are reflected in both custom agents and citizen-developer outputs.
• Drive scaling and adoption – plan rollouts across districts, functions, and personas; measure adoption metrics; manage change across diverse user populations.
• Collaborate with the AI engineering team and Microsoft partners to define data requirements, evaluate model and agent performance, and prioritize improvements based on business impact.
• Define and track product KPIs: FTE-equivalent hours saved across O2C and P2P, custom agents shipped to production, Copilot Studio agents in active use, maker-community growth and engagement, Copilot license adoption and active usage among power users, and downstream business outcomes (cycle-time reduction, error-rate reduction, customer-experience signals).
• Manage stakeholder communication – regularly update O2C and P2P process owners, shared-services leadership, function leaders in sales/customer service/administration, and executive sponsors on portfolio progress, agent roadmap, and community-of-practice outcomes.

AI Product Owner – Generative AI, Agents

Sales Engineer

• Specify products to meet customer requirements and needs.
• Recommend inventory of automation products.
• Inform sales staff and customers of new developments in automation and related products technology.
• Provide technical services to customers for the operation and maintenance of automation equipment.
• Provide technical support of automation and control products to customers and Company personnel and new product updates.

Sales Engineer – Industrial Automation

• Own and prioritize the product backlog in Azure DevOps – write user stories, define acceptance criteria, and ensure the team always knows what to build next and why
• Represent the voice of Graybar’s sales representatives, customer service agents, and district operations leaders; translate their workflows, pain points, and needs into actionable product requirements
• Lead sprint planning, backlog refinement, and sprint reviews; accept completed work and make scope decisions within sprints
• Define acceptance criteria for AI-powered features that account for model accuracy, confidence thresholds, and edge cases – understanding that AI outputs are probabilistic, not deterministic
• Design and optimize human-in-the-loop review workflows – determining where human review is required, where it can be streamlined, and how to build user trust in AI-generated recommendations
• Drive the scaling strategy from pilot to enterprise rollout: plan district onboarding, define readiness criteria, measure adoption metrics, and manage change across diverse branch operations
• Collaborate with the data science team and SaaS provider to define data requirements, evaluate model performance, and prioritize model improvements based on business impact
• Work with the UX Designer to ensure the review and confirmation interfaces are intuitive, efficient, and designed for the pace of a high-volume sales operation
• Define and track product KPIs: order processing time, accuracy rates, user adoption, exception rates, and business value delivered
• Manage stakeholder communication – regularly update district leaders, sales management, and executive sponsors on product progress, upcoming features, and rollout timelines
• Participate in AI governance activities, ensuring responsible use of AI in customer-facing order processing and compliance with data privacy requirements

AI Product Owner – Quote & Order Management

• Define and drive the strategic product roadmap across the AI portfolio, including Quote & Order Automation, GenAI & Agents, Project Management, and Autonomous Procurement.
• Manage and develop a team of AI Product Owners and a UX Designer; set priorities and build a high-performing product organization.
• Partner with senior leadership to translate business strategy into a prioritized product portfolio with clear objectives, key results, and investment cases.
• Engage with stakeholders to understand their workflows, pain points, and opportunities for AI-driven improvement.
• Make product decisions that account for the probabilistic nature of AI – defining accuracy thresholds, designing human-in-the-loop review workflows, and managing stakeholder expectations about AI capabilities and limitations.
• Own the product lifecycle from discovery through scaling and driving enterprise-wide rollout.
• Collaborate with stakeholders to translate business problems into technical requirements, evaluate model performance against business KPIs, and ensure solutions are production-ready.
• Work with SaaS partners and Microsoft to maximize the value of vendor platforms while building proprietary capabilities.
• Champion responsible AI practices across the portfolio – ensuring fairness, transparency, data privacy, and appropriate governance for AI-powered decisions.
• Communicate product strategy, progress, and outcomes to executive leadership; build organizational confidence in AI through visible, measurable wins.

Director, AI Product Management

Project Manager

• Own and prioritize the product backlog in Azure DevOps – write user stories, define acceptance criteria, and sequence work across internal tools and the customer-facing portal release phases.
• Conduct deep discovery with Graybar’s lighting project teams, takeoff specialists, pre-fab users, and contractor customers to understand current workflows, pain points, and what a best-in-class project management experience looks like.
• Lead sprint planning, backlog refinement, and sprint reviews; accept completed work and make scope decisions that balance internal tool needs with customer portal delivery.
• Partner closely with the Senior UX Designer to define the customer-facing portal experience – information architecture, user flows, and interaction patterns for material tracking, order management, billing, and document management.
• Define requirements for integrating the project management platform with Graybar’s existing systems, including the quote and order automation platform, submittals tools, and the Graybar Connect ERP (SAP S/4 HANA).
• Manage the phased release strategy for the customer-facing portal – define what “done” looks like for each release, set go/no-go criteria, and coordinate launch activities.
• Drive adoption of internal tools across Graybar’s regions: plan rollout sequencing, define training requirements, measure adoption and usage metrics, and manage change across diverse user groups.
• Build and maintain the NOF/Lot material master file requirements – working with product data teams to define data structure, cost integration, and maintenance workflows.
• Define and track product KPIs: user adoption rates, project cycle times, takeoff accuracy, customer portal engagement, and operational efficiency gains.
• Manage stakeholder communication across lighting specialists, district operations leaders, technology partners, and executive sponsors.
• Conduct competitive analysis of project management tools in the electrical distribution industry to ensure Graybar’s platform sets the benchmark.

AI Product Owner – Project Management, Lighting

Data Scientist

• Design, build, and deploy agentic AI solutions for sales, customer service, procurement, and operations using Azure OpenAI, Copilot Studio, and Semantic Kernel.
• Develop, validate, and deploy ML models for business use cases including demand forecasting, classification, anomaly detection, and optimization.
• Implement retrieval-augmented generation architectures on Microsoft tooling, including chunking strategies, embedding models, vector search, and hybrid retrieval.
• Own the ML lifecycle end-to-end: experiment tracking, model registration, deployment, monitoring, and retraining using Azure ML with CI/CD in Azure DevOps.
• Develop prompt engineering strategies, evaluate LLM outputs, and implement guardrails to minimize hallucination and ensure accuracy in production.
• Partner with data engineering teams and SaaS vendors (Canals.ai, Fragment.ai) to improve data pipelines, evaluate vendor model performance, and build proprietary capabilities where warranted.
• Collaborate with AI Product Owners and the GenAI team to translate business problems into data science workstreams, provide technical guidance for Copilot Studio makers, define success metrics, and validate business value.
• Present model results, AI capabilities, and recommendations in terms that non-technical business leaders understand and can act on.
• Effectively collaborate and communicate with all team SMEs.

Senior Data Scientist

Product Designer

• Lead UX design for the customer-facing project management portal across its phased releases: project dashboard, material tracking, order management, document repository, billing visibility, search and filtering, notification system, exception management, and mobile optimization.
• Lead user research with lighting project customers and internal stakeholders to understand workflows, pain points, and define a best‑in‑class project experience.
• Define information architecture and navigation patterns for complex project data, including multi-project views, material hierarchies, order status tracking, and document management.
• Create user flows, wireframes, interactive prototypes, and high-fidelity designs in Figma.
• Design data visualization for project dashboards.
• Collaborate with the AI Product Owner to translate product requirements into design solutions, challenge assumptions, and propose directions that improve the user experience.
• Work directly with frontend engineers to ensure designs are implemented.
• Design human-AI interaction patterns for agent-assisted workflows.
• Create trust and transparency patterns for AI-powered features.
• Collaborate with AI engineers and data scientists on conversational and agentic UX patterns for Copilot Studio agents and custom-built AI agents.
• Establish and maintain a design system and component library that ensures consistency across customer-facing and internal applications.
• Define and promote UX processes for the AI team.
• Create and maintain design documentation, pattern libraries, and UX guidelines.
• Demonstrate the value of UX investment through measurable outcomes.
• Support UX design for internal tools such as takeoff, pre‑fabrication, submittals, and agent‑assisted interfaces.
• Ensure design consistency and shared patterns between customer-facing and internal applications.

Senior UX Designer

Director

• Execute key strategic initiatives that shape the Company’s organizational processes, capabilities, and operating model.
• Collaborate with district and business units to consistently drive strategic initiatives forward.
• Guide high-impact programs with a focus on aligning each initiative with corporate values and objectives.
• Facilitate decisive actions and proactively address obstacles to ensure that strategic project plans are completed timely and on budget.
• Apply and maintain frameworks to monitor and measure the business impact of strategic initiatives, ensuring effort translates into meaningful outcomes.
• Cultivate and maintain strong relationships with districts and business units providing a consistent flow of information and education on project status and goals.
• Communicate effectively to overcome obstacles, align diverse opinions, and prepare stakeholders for change as the organization implements new initiatives.
• Proactively identify potential risks, delays, and gaps in decision-making, ensuring prompt escalation and resolution to maintain project momentum.
• Track and report performance against strategic targets in partnership with functional owners, including productivity, margin improvement, diversification, and market share outcomes.
• Operate and support governance structures for strategic programs, including steering committees, executive reviews, and escalation forums and recommend improvements as needed.

Director, Strategy Realization

• Implement strategy to increase sales and profits from key accounts
• Identify opportunities to improve productivity
• Understand customer business needs and work closely with our supplier partners to help find solutions to meet those needs
• Give presentations on new products, answer questions on products and Company services
• Attain or exceed sales and profit budget

Industrial Automation – Account Manager

Sales

• Lead and develop high-tech automation/control team including Technical Specialists, Sales Engineers, Quotation Specialists, and others.
• Collaborate with customers, suppliers and Graybar personnel to identify automation/control solution opportunities.
• Develop business plans that support the automation and control market within the assigned territory.
• Oversee the business development of new automation/control customers.
• Develop automation team for pre and post-sales support.
• Drive automation/control specifications within assigned territory.
• Evaluate automation/control business trends for potential impact on the district; identify key business opportunities and potential risks.
• Develop and maintain relationships with key automation/control customers and suppliers.
• Develop and implement appropriate tools and training programs within the assigned territory.

Industrial Automation Sales Manager

Account Executive

• Develop new prospects and maintain contacts with established customers for the purpose of selling Company products.
• Meet or exceed assigned annual gross margin budget by promoting and selling products to more complex accounts in assigned territory in compliance with the Company's pricing policies.
• Handle customer complaints promptly and effectively, and report potential claims.
• Keep management informed of local competition and market conditions.
• Carry out sales and merchandise programs as directed, and recommend new items for stock.
• Maintain current customer records, files, and reports of business transactions; assist in collection of past due accounts.
• Participate in training sessions, trade shows, and sales meetings as requested.
• Demonstrate products after sale when necessary.

Account Manager – Industrial Automation

Branch Manager

Strategic Account Manager – Electrical

AI Product Owner – Generative AI, Agents

Sales Engineer – Industrial Automation

AI Product Owner – Quote & Order Management

Director, AI Product Management

AI Product Owner – Project Management, Lighting

Senior Data Scientist

Senior UX Designer

Director, Strategy Realization

Account Manager – Industrial Automation

Industrial Automation – Account Manager

Industrial Automation Sales Manager

Outside Sales Representative – Broadband