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Account Executive

• Responsible for meeting or exceeding assigned annual gross margin budget by promoting and selling products in assigned territory in compliance with the Company's pricing policies.
• Handle customer complaints promptly and effectively, and report potential claims.
• Keep management informed of local competition and market conditions.
• Carry out sales and merchandise programs as directed, and recommend new items for stock.
• Maintain current customer records, files, and reports of business transactions; assist in collection of past due accounts.
• Participate in training sessions, trade shows, and sales meetings as requested.
• Demonstrate products after sale when necessary.

Outside Sales Representative – Electric Utility

Manager

• Manage the administrative operations of multiple assigned zone/service centers to achieve efficient delivery of administrative services to benefit internal and external customers.
• Ensure adherence to established performance standards related to zone administrative functions and meet the Company’s service standards.
• Manage all aspects of workforce management for administrative employees including hiring, training, evaluating, mentoring, rewarding, disciplining, and succession planning.
• Manage all administrative support and other administrative tasks including approving workflows, processing of returned goods, miscellaneous bills and credits, proof of delivery requests, supplier credits, applicable SAP/WMS internal reporting, and other administrative tasks required.
• Handle maintenance of office equipment; maintain acceptable conditions in the hold/returned goods/reship areas; monitor/refresh inventory of standard forms/office/miscellaneous supplies; perform or supervise the preservation and proper destruction of Company records as outlined by Company policy.
• In conjunction with Manager, oversee telephone service to ensure highest possible service levels; closely monitor staffing, training, and equipment needs.
• Ensure the enforcement of security regulations as outlined in the General Instructions and the Procedural Manual; monitor adherence to all mandatory administrative and procedural instructions; take action to correct deficiencies noted in systems and procedural audits.
• Coordinate with Corporate Zone District Administrative Department to maintain timely transaction reporting and take action to correct irregularities noted; assist Manager with annual inventory process; assist in the classification and monitoring of operating expenses.
• Work to reduce expenses; regularly review all processing to ensure customer service commitments are being consistently met; lead administrative departmental efforts to improve processes and eliminate rework; participate on Continuous Improvement Teams.
• Make periodic visits/inspections to support and ensure assigned zone customer service levels meet the Company’s standards and expectations.
• Participate on Continuous Improvement Project teams locally or nationally that involve Service Center processes and functions.

Outside Sales Representative – Electric Utility

Service Center Administrative Manager