Gravity IT Resources

Vice President of Professional Services

Gravity IT Resources

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Florida • Kansas • United States

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Job Level

Lead

About the role

  • Lead and scale the Professional Services organization, including Implementation, Onboarding, Data Onboarding, and Managed Services.
  • Own delivery of customer implementations across Gravity’s solutions, including: Financial Disclosure, Digital Budget Book, Budgeting and Planning Tools, Citizen Engagement Solutions.
  • Establish consistent, repeatable implementation methodologies that balance speed, quality, and customer experience.
  • Own the ongoing managed services function responsible for data maintenance, accuracy, and output quality across customer environments.
  • Ensure financial data integrity, transparency, and timeliness in all customer-facing deliverables.
  • Develop governance, quality assurance, and escalation processes to proactively identify and resolve risks.
  • Manage a Professional Services revenue target, including forecasting, utilization, margins, and capacity planning.
  • Partner with Sales on scoping, pricing, and packaging of services offerings.
  • Drive operational efficiency through standardized processes, tooling, and performance metrics.
  • Partner closely with the VP of Customer Success to ensure seamless handoffs, aligned engagement models, and shared accountability for customer outcomes.
  • Collaborate with Product to influence roadmap priorities based on implementation and data insights.
  • Work with Sales and Marketing to support go-to-market motions, customer readiness, and solution positioning.
  • Build, mentor, and retain high-performing services leaders and delivery teams.
  • Foster a culture of accountability, customer empathy, and continuous improvement.
  • Establish clear career paths, performance expectations, and development plans for team members.

Requirements

  • 7+ years of experience leading Professional Services teams in a SaaS or Financial Technology environment.
  • Proven experience managing services revenue targets, including forecasting, utilization, and margin management.
  • Strong background in software implementations, onboarding, and managed services delivery.
  • Experience working with data-driven or financial systems is strongly preferred.
  • Demonstrated ability to scale teams and processes in a growing SaaS organization.
  • Excellent cross-functional leadership skills with experience partnering with Sales, Product, Marketing, and Customer Success.
  • Experience serving public sector customers is a strong plus.
Benefits
  • Professional Services Leadership
  • Managed Services & Data Excellence
  • Revenue & Operational Accountability
  • Cross-Functional Collaboration
  • Team Development & Culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
implementation methodologiesdata onboardingfinancial disclosurebudgeting toolsplanning toolscitizen engagement solutionsquality assurancerisk managementrevenue forecastingmargin management
Soft Skills
leadershipcustomer empathycross-functional collaborationmentoringaccountabilitycontinuous improvementoperational efficiencyteam buildingcommunicationproblem-solving