Gravity IT Resources

Vice President of Professional Services

Gravity IT Resources

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Florida • Kansas • United States

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Job Level

Lead

About the role

  • Lead and scale the Professional Services organization, including Implementation, Onboarding, Data Onboarding, and Managed Services.
  • Own delivery of customer implementations across Gravity’s solutions, including: Financial Disclosure, Digital Budget Book, Budgeting and Planning Tools, Citizen Engagement Solutions.
  • Establish consistent, repeatable implementation methodologies that balance speed, quality, and customer experience.
  • Own the ongoing managed services function responsible for data maintenance, accuracy, and output quality across customer environments.
  • Ensure financial data integrity, transparency, and timeliness in all customer-facing deliverables.
  • Develop governance, quality assurance, and escalation processes to proactively identify and resolve risks.
  • Manage a Professional Services revenue target, including forecasting, utilization, margins, and capacity planning.
  • Partner with Sales on scoping, pricing, and packaging of services offerings.
  • Drive operational efficiency through standardized processes, tooling, and performance metrics.
  • Partner closely with the VP of Customer Success to ensure seamless handoffs, aligned engagement models, and shared accountability for customer outcomes.
  • Collaborate with Product to influence roadmap priorities based on implementation and data insights.
  • Work with Sales and Marketing to support go-to-market motions, customer readiness, and solution positioning.
  • Build, mentor, and retain high-performing services leaders and delivery teams.
  • Foster a culture of accountability, customer empathy, and continuous improvement.
  • Establish clear career paths, performance expectations, and development plans for team members.

Requirements

  • 7+ years of experience leading Professional Services teams in a SaaS or Financial Technology environment.
  • Proven experience managing services revenue targets, including forecasting, utilization, and margin management.
  • Strong background in software implementations, onboarding, and managed services delivery.
  • Experience working with data-driven or financial systems is strongly preferred.
  • Demonstrated ability to scale teams and processes in a growing SaaS organization.
  • Excellent cross-functional leadership skills with experience partnering with Sales, Product, Marketing, and Customer Success.
  • Experience serving public sector customers is a strong plus.
Benefits
  • Professional Services Leadership
  • Managed Services & Data Excellence
  • Revenue & Operational Accountability
  • Cross-Functional Collaboration
  • Team Development & Culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
implementation methodologiesdata onboardingfinancial disclosurebudgeting toolsplanning toolscitizen engagement solutionsquality assurancerisk managementrevenue forecastingmargin management
Soft skills
leadershipcustomer empathycross-functional collaborationmentoringaccountabilitycontinuous improvementoperational efficiencyteam buildingcommunicationproblem-solving