Gravity IT Resources

Vice President

• Lead and scale the Professional Services organization, including Implementation, Onboarding, Data Onboarding, and Managed Services.
• Own delivery of customer implementations across Gravity’s solutions, including: Financial Disclosure, Digital Budget Book, Budgeting and Planning Tools, Citizen Engagement Solutions.
• Establish consistent, repeatable implementation methodologies that balance speed, quality, and customer experience.
• Own the ongoing managed services function responsible for data maintenance, accuracy, and output quality across customer environments.
• Ensure financial data integrity, transparency, and timeliness in all customer-facing deliverables.
• Develop governance, quality assurance, and escalation processes to proactively identify and resolve risks.
• Manage a Professional Services revenue target, including forecasting, utilization, margins, and capacity planning.
• Partner with Sales on scoping, pricing, and packaging of services offerings.
• Drive operational efficiency through standardized processes, tooling, and performance metrics.
• Partner closely with the VP of Customer Success to ensure seamless handoffs, aligned engagement models, and shared accountability for customer outcomes.
• Collaborate with Product to influence roadmap priorities based on implementation and data insights.
• Work with Sales and Marketing to support go-to-market motions, customer readiness, and solution positioning.
• Build, mentor, and retain high-performing services leaders and delivery teams.
• Foster a culture of accountability, customer empathy, and continuous improvement.
• Establish clear career paths, performance expectations, and development plans for team members.

Vice President of Professional Services