Lead and manage a client services team across an $8m+ revenue account group, ensuring they deliver on client growth, objectives, budgets, and timelines
Establish and maintain strong relationships with key client leadership, C-Suite, decision-makers and influencers within client organizations, as well as with internal and external partners
Develop and implement strategic plans for account growth and retention, identifying new opportunities and areas for improvement
Provide strategic guidance and direction to clients, based on their goals, needs, and challenges, and present creative and effective solutions that drive results
Lead a team to deliver a vision of account opportunity and performance, using data and insights to build cases for change through to optimizing campaigns and demonstrating value and ROI
Define and raise quality standards and best practices a across all global team activities
Drive collaboration and global best practice within client services and beyond
Resolve any issues or conflicts that may arise, ensuring client satisfaction and retention
Contribute to the overall vision and direction of the agency, and lead and inspire your team to participate in new business development and pitching
Other duties as assigned
Requirements
Bachelor’s degree in marketing, business, communications, or related field, or equivalent
7+ years of experience in account management, preferably in a B2B agency environment
3+ years of experience in leading and managing teams
Experience in developing and executing B2B marketing and sales strategies, across various channels and platforms
Experience in working with clients from different industries and sectors, such as technology, healthcare, manufacturing, etc.
Excellent communication, presentation, and negotiation skills, both written and verbal
Strong analytical, problem-solving, and decision-making skills, with the ability to use data and insights to drive action and results
Passionate, proactive, and collaborative, with a customer-centric mindset and a growth-oriented attitude
Benefits
Competitive Reward & Pay – we recognise and value your contribution with fair and competitive rewards aligned to local market practices, designed to celebrate excellence and support long-term success.
Career Growth & Development – we believe development is ongoing, not annual. Through our Continuous Performance Management (CPM) process, which includes regular feedback and coaching, we help you refine your skills, celebrate your achievements, and plan for future success enabling you to reach your full potential.
Collaboration – be part of a cross-functional, global team that values sharing insights, ideas, and best practices to drive collective success.
Professional Development – we invest in you through ongoing training and learning programmes designed to expand your expertise and confidence.
Work-Life Balance – we expect dedication to client success, we also value your wellbeing, offering flexible working arrangements and plentiful paid time off.
Community & Recognition – we celebrate our people through social and team-building events, recognise length of service and life milestones, and appreciate individual contributions through our Gravity Gratitude ‘kudos’ recognition programme.
Family Support – we understand family matters and our people benefit from family-friendly policies such as parental leave, and access to wellbeing resources to help you balance work and family life.
Purpose & Belonging – we are committed to Environmental, Social and Governance (ESG) principles, fostering a workplace where positive impact matters. Our people are encouraged to get involved in employee resource groups that champion wellbeing, sustainability and culture.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.