Gravitee

Account Manager – EMEA South, French Fluency

Gravitee

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Own and grow relationships with a portfolio of key existing customers across the EMEA South.
  • Manage overall renewal process
  • Act as a strategic advisor and primary point of contact, advocating for your customers internally.
  • Collaborate with customers on their broader digital strategy, aligning Gravitee to long-term business goals.
  • Lead regular customer reviews, roadmap alignment sessions, and value realisation discussions.
  • Ensure high levels of customer satisfaction, retention, and expansion by identifying areas for growth and engagement.
  • Work cross-functionally with Product, Engineering, and Support to resolve issues and deliver strategic outcomes.
  • Maintain a deep understanding of Gravitee’s platform and how it solves complex, real-world challenges.
  • Identify and mitigate risks to customer adoption, satisfaction, or renewal.

Requirements

  • 3+ years of experience in a Strategic Account Management role.
  • Proven track record of managing enterprise relationships with a strategic lens.
  • Strong understanding of API management, developer ecosystems, or related technologies (not mandatory but a plus).
  • Professionally bi-lingual in French and English
  • Excellent communication and interpersonal skills, able to influence stakeholders at all levels.
  • Comfortable navigating technical conversations, while maintaining a business-value focus.
  • Strong analytical mindset: able to interpret complex data and make fast, informed decisions.
  • Highly organised, proactive, and driven by outcomes
Benefits
  • Competitive medical coverage
  • Pension / 401k program options
  • Stock options - you build it, you own it
  • 25 days holiday + in-country national holidays
  • 3 mental health days + wellness allowance
  • Your birthday off 🎉
  • Professional development budget to fuel your growth
  • Hybrid work culture with hubs across regions
  • Quarterly team events + annual offsite at an exciting location
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API managementdeveloper ecosystemsdata analysisstrategic account management
Soft Skills
communicationinterpersonal skillsinfluencing stakeholdersanalytical mindsetorganizational skillsproactiveoutcome-driven